Do not waste your time here. Healthcare is not their main priority, loyalty is?? I made an…read moreappointment August 2025 to have my teeth worked on, could not even get seen for a filling until Feb 2026, I thought she was joking. I waited and waited for cancellations or earlier appointments, but the pain was unbearable and I had to see a go to the other side of the island to see a different dentist to work on my tooth. Unfortunately, my dentist had a stroke and was unable to practice any longer. When I came back to this dentist August 2026, they made me an appointment, then 2 days later the office supervisor Rochelle called me back and told me that they would be cancelling my appointment, not according to my insurance PPO (because you can switch to any dentist in network at anytime according to HMSA) but because I went to a different dentist and that is against their "office policy," to go and see another dentist when you cant get seen sooner. She hung up on me initially and told me that I should go to another denstist I am more comfortable with, not sure what that means considering I would not be calling to get an appointment if I was uncomfortable. Terrible customer service. I wouldnt want to come back at any point in time and Hilo is a small community ill make sure all my family and friends are aware of this awful experience. My current dentist had a stroke recently and can do longer work on patients and because I went to them for availabilty purposes I can no longer be seen at Island Ohana Dental according to the office manager. Shame on you folks.

Dental Hygienist Jen is by far The Best. When I first started seeing Jen, my gums were in bad shape…read moreand lot of stains on my back teeth. Now my gums are healthy and no stains. Dr. Garret Uehara did a fantastic job on a root canal on a back tooth. I highly recommend Ohana Dental.

Told the staff I had anxiety about dental work upon scheduling. Nobody seemed to care about that…read more Especially the doctor, who shamed me for what he believed to be a lack of effort on my end. Doctor was incredibly rude, not one ounce of kindness was given to me. This was like 5 years ago and I am still haunted by it. If you have any anxiety involving dental work or need a deep cleaning, DO NOT go here.

We had an appointment six weeks ago. The experience was not great but also not bad and X-rays were…read moretaken. We were given some options after the visit but we have since left five telephone messages to follow up and gotten no response in all this time. Disappointing and we won't be coming back.

I'm one of those types that actually likes going the dentist. I've had many different experiences…read moreover the years-- a mix of good, neutral and bad, so I've been impressed with the consistency of good work at Takata Dental. All of the front office staff, dental assistants and hygienists are warm and friendly. Doctor is very clear, asks if you have questions/concerns. I've always felt comfortable and welcome by everyone. A few tips though-- be punctual as they are strict with that. Getting on the schedule can be tough at first, it will likely take more than 6 months. But once you are seen initially, you can generally schedule cleanings every 6 months.

I have contacted the scheduling/receptionist of this particular office and I was not provided the…read moreCare that I was hoping for. I am trying to schedule an appointment for my kids on a day that works for my husband and I busy schedule. You have a Receptionist (Esther) whom does not take into consideration of changes and bypasses Rescheduling my kids to keep them on your scheduke for their Dental Treatment. My issue has NOT been resolved and your receptionist (Esther) likes to Disrespect and bypass the task that she was supposed to do. Esther has horrible customer service while providing care and respect to certain patients time, especially when she was advised of the changes of when we are available. Horrible experience while scheduling my appointment because Per Esther- I will inform my Dental Provider and see if he is willing to do the procedure on a saturday." That was not done and should not have taken Esther all day to provide a logical answer. She did not do what was mentioned to me at 07:45am HST yesterday 09/02/2025. You have a Disrespectful receptionist handling your scheduling of appointments that initially Refused to Reschedule after being told about changes to our schedule during the week. Esther needs to work on figuring out a solution that is best for Bother Provider/Patient. She did not do neither and was Quick to just cancel the appointment. I still have not been transferred to the Manager. Is this the type of Customer Service I have to experience when I schedule an appointment for my kids Dental Treatment?

The entire staff was so professional and a pleasure to work with. The office was immaculate with…read morestate-of-the-art equipment and I was very impressed. Dr. Benjamin Rotwein explained thoroughly the procedure to be done (tooth extraction, bone graft and implant) and offered options as well as recommendations. I received very good before, during, and after surgery care instructions. After the surgery, Dr. Rotwein called me later in the evening to check how I was doing and if I had any questions and gave me his cell number just in case. Thumbs up to all involved. Mahalo to Big Island Oral Surgery for taking such good care of me.

Being desperate for care for a badly cracked tooth, they were so kind and gentle, and informative,…read more the staff was extra....in every way possible and I so appreciate their kindness and attention to detail. I'm a big CHICKEN, with panic attack fear, when it comes to dental care, and I can honestly say I felt safe. Dr Benjamin Rotwein. Was so gentle and spoke throughout the rough and stubborn pull. He made sure I always had no pain. His genuine care and concern eased my fears kept me calm. Dr B made sure I had his private cell because of the long weekend Excellent care. Highly recommend big island oral surgery , thank you for being kind.

I moved to Hilo for work and was going back and forth to Oahu to see my previous dentist. This got…read moreto be expensive and then COVID hit, which made it impossible. After asking around, I was referred to Dr. Leong. I wish I had known about him sooner. He and his staff are kind, patient, non-judgmental and always happy to see you. I am not a person who is afraid of the dentist but I know that some people are. They are very gentle and will tell you as things are happening. I have tori mandibularis (bones growing under the tongue and the top of my mouth), which makes x-rays painful. They were such pros in doing the x-rays with the bitewings that there was no discomfort or pain. They accept most insurance and copayments are minimal. It is easy to schedule, cancel or reschedule or appointments. I highly recommend this dental practice to anyone.

I had an oral infection emergency, which my PCP would not assist me with antibiotics, and I had no…read moredentist as yet. I phoned Dr. Leong's office and he got me in very quickly. He did prescribe the antibiotics to eliminate my infection before my first actual dental care visit. His staff are very friendly and cooperative, going out of their way to assist me with an insurance set back. The staff, as I witnessed, were very conscientious with disinfecting and taking Covid-19 precautions. Dr. Leong is now my permanent dentist. He is efficient, gentle, and caring of my pain threshold. I am a finicky shopper or products and services. Dr. Leong gets two thumbs up and I highly recommend him.

If you are looking for quality care AND a friendly office, check out Mauna Family. Pure Aloha from…read morethe minute you walk in the door... super organized & efficient staff. Dr Harris is extremely knowledgeable and thorough and gentle. They offer many comfort amenities...including TV glasses! Makes even long procedures feel over quickly and pain free.

From the front desk to the doc herself this team is incredible. I had the greatest experience and…read morefelt very taken care of. Professional, kind, knowledgeable. And if you want to see the gals at the front desk smile a mile, bring them sweets. Thanks everyone for a wonderful first experience. I think this is the start of a really great relationship.

I'm sure he's a great dentist. I was just referred by a colleague of his on Oahu. His receptionist…read morelaughed and said no new patients. I told her I had a quick emergency she didn't inquire what the emergency was, she said they already had 3 emergencies they were trying to fit in. Didn't offer any help or suggestions. No Aloha no kindness. I'm sure Dr Igawa will talk to his colleague at the dental school at some point and hear how people are treated on the phone. It's sad.

My husband and I were vacationing on the island when he had a temporary crown fall off and we…read moreabsolutely could not get it back on. Of course it happens on a Saturday and not many dental offices are open. And the ones that were, refused to help. Seriously. No one. We had the crown, we even had the glue. We just couldn't get the angle right (upper molar) to get it in place. We figured it would take a dentist less than five minutes to get it back in place. But no one was willing. Except for Dr. Igawa. Everyone in his office was extremely kind and very helpful. They saved our vacation since the sensitivity made eating and drinking very difficult. And we wouldn't be going home for another week! If we lived here, Dr. Igawa would be our dentist. He's a thorough and very kind doctor and has an outstanding and friendly staff!

Dr Sagawa has totally changed my fear about going to the dentist. I went to his office on an…read moreemergency basis, and I sure wasn't expecting such a good experience due to my previous experiences going to the dentist. NO PAIN, thank you for restoring my faith in going to have my teeth work on I am looking forward to my next visit. and perhaps years to come everything about his practice is a well above 5-star office staff is amazing and have a good vibe their service is top notch I left his office one happy camper.

Dr Kevin and his staff are really nice and personable. I would recommend him to anyone looking for…read morenew or want to switch dental practices. I switched and wished I did it sooner!