I had an issue with the online ordering system so I contacted customer service. The agent on the phone was very pleasant and resolved my issue immediately. Their customer service is exemplary. read more

Went to order from Keg N Bottle. As I tried to check out from "Cart"... the price changed. I had to go back and accept the price change. In literally 15 seconds. Not a fan of businesses that change their prices. They did it 2x in 10 minutes. Not 2x in 2 Days. Dynamic pricing. Will not use them again... read more

I placed an online order for The Dodgers 2025 Championship Marker's Mark Whiskey, back in early Nov (2025). When the order was shipped, I received the 2024 version (not what I ordered, and not what was advertised), so I reached out to rectify the issue (providing pictures of the wrongly shipped items). They got back to me pretty quickly, and asked me for the box dimensions (presumably for the return shipping label, indicated from our email exchange), which I sent, along with pics of the measurements. That was on NOV 10, 2025. After 4 days of ME following up, Jennell finally responded with my "options" (either keep their mistake at a discount, or return and refund.) on NOV 15. On NOV 17, I chose the return/refund option. No response. I reached out again on NOV 26 and DEC 2. I FINALLY get a response back on DEC 6 letting me know that the return label is being sent to me "TONIGHT." It is now DEC 30th, and I've STILL not heard back from them about replacing the wrongly shipped items they said they would replace. ***Just be cautious when doing business with them, as they have bait-and-switched me, and are refusing to make things right, despite an email exchange to the contrary.*** read more

I do not recommend using this service through Amazon. They were Out Of Stock on the 2 of the 3 items I wanted. Tried calling driver multiple times to cancel but only got voicemail. Called business and they were friendly-- but unable to remedy the situation. Just not worth the headache. Will NEVER try again. read more

My husband took up "bourbon hunting " as a hobby after finding BREWZLE on YouTube. Inspired, we hit up local liquor stores hunting for unique or rare bottles. The College Area Keg N Bottle location is our new favorite! We were in awe of the multi level floor to ceiling inventory. It was a lot to take in! Both Ben and Mike made a great impression. They were friendly, fun, and took the time to ask my husband's preferences. Then they showed us bottles that fit the bill. He was ecstatic with his three bottle purchase. I'm sure we will be back! Shout out to Ben and Mike for being knowledgeable and no pressure. They didn't know this was our last stop of the night after celebrating our wedding anniversary. I wanted to treat my husband who'd wanted to visit for a while. Their inventory was epic and the guys made our night! read more

I rarely leave negative reviews, but this experience with KegNBottle has been beyond frustrating. They lost not one, but TWO of my shipments. Not delayed. Not damaged. Lost. And instead of taking responsibility, I received multiple emails assuring me that the orders would be shipped "soon." Those shipments never happened. What makes this worse is the communication. I was repeatedly promised that everything was being handled and that replacement shipments were on the way. That turned out to be completely untrue. I had to keep following up myself, and every response felt like another generic promise with no actual action behind it. When a company makes mistakes, it happens. But losing two shipments and then sending misleading emails about shipping them? That's a serious problem. At this point, I've lost time, trust, and confidence in this business. I cannot recommend KegNBottle to anyone who expects reliability or honest communication. Very disappointing experience. read more

Placed an order online, and only one of the two bottles in the set was shipped. Received an apology and offer for free shipping of a second order. It has been over a month since the first order was placed and almost a month for the second. I haven't heard back from my voicemails or emails. I have yet to receive the missing bottle or an update on the second order. I filed a BBB complaint and will be contacting my credit card company and with the state. read more

I ordered Champagne on December 15,2025. Paid and never heard another word.. I bought through PayPal and they can't get a response Do not buy from these people I haven't heard a word from this company read more

Don't buy online. It's a scam . They 've sold a bottle of a "50 year celebration " whisky and didn't deliver , it was for a 50 years old birthday of my best friend and I couldn't give him anything as they didn't answer my emails and now, 15 day days after the purchase they told they don't have it in stock. read more

They have, quite literally, everything. But be ready to pay for it, you can occasionally find some deals and they will discount some things to move them, but if you are looking for high-end bourbons, tequilas, and beers they will have them but you will pay through the nose to get it read more

This "company" is a SCAM!!! They'll take your money,...and that is all. No one will tell you anything about your order, but will promise you they'll get back to you! TOTAL criminals. read more

Tall cans are moldy! I tell them everytime, they don't seem to care. Starbucks coffees are expired! They were good in a pinch but I wash everything I get from here. I can't believe they don't care about the mold on the tall cans. I'll have to snap a picture next time. Absolutely unacceptable. read more

What's your spirit of choice??? This place has so many liquor selection. We've been coming here for years. They are opened late so it's convenient. If you're thinking of a unique bottle to buy this place is the place for you. read more

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What a great company. No matter what the issue, they are happy to help. They helped with recommendations, replacement of a new product due to a shipping issue, and they have complete knowledge of their products. I cannot wait to order from them again, and special shout out to Marwa for her outstanding service read more

Have not received my order from 3 weeks ago, do not answer the phone left 4 messages no call back What a shame read more

I was very excited to use a locally owned company. I opted to get the insurance as it was being shipped via UPS. I ordered 3 bottles of liquor. One bottle was completely busted. I asked customer service to just send me another bottle. Do you know what they said. I'm sorry ypu didnt purchase the shipping insusuance all we can do is give you $5 off your next purchase. So im out $40. DO NOT SHOP HERE. THEY DIDN'T EVEN OFFER FREE SHIPPING IF I MADE ANITHER ORDER. read more

Placed an online order on March 31, 2026. Received a notice that the item shipped almost immediately. I know this was merely them creating a FedEx shipping label. Allowed a few days and checked the tracking. FedEx indicated it will update when the item is received. April 2 I called Keg n Bottle and was told it was packaged and picked up and FedEx should have an update in a few hours. They didn't. They didn't the next day either. I called Keg n Bottle again. Well tried. My calls were obviously picked up and hung up. I called from a different number and was able to get through. I was told it was picked up and again, check in a few hours. Someone in the background spoke and said they have a new third party who picks up and the Oder goes to Los Angeles first. Im not in LA. I'm more close to San Diego. She went on to say it costs more for them to ship and this is happening all over. None of which is my problem. I asked for a 10 % discount on a future order for the inconvenience. I was told no because they did everything they were supposed to!! Amazing. Whatever their problems are, they seem content to pass it on to the consumer. Will shop elsewhere. read more

DO NOT ORDER from this company. Zero response to my order. They immediately charged my credit card. Website says they ship within 5-7 business days. 4 weeks later all I could hear was crickets. No reply to emails and no answer on the phone and no way to leave a message. DO NOT ORDER from this company! read more

I've ordered twice from Keg N Bottle and what great customer service! Stupid Shop Pay (and me) messed up the address due to auto-populate, and KnB helped me straighten it out. The reship fee was pretty minimal. Wanted to add that if you are ordering and need something shipped, the packaging is great. Layers of cardboard and each bottle is wrapped in plastic to ensure nothing breaks. Oh yeah, wine is good too! read more

Service was horrible. They sent back items and refunded the items however kept the money for the shipping insurance. Called and said I wanted the order or at least give me back the shipping insurance. They basically told me to pound sand unless I wanted to buy more stuff. read more

KegNBottle is not responsive. Ordered on 12Dec(Fri) with gift wrapping and standard shipping. Website states orders ship within 5-7business days. Around the 16th, get an email stating that they are particularly busy this holiday season and please let them know by what date the product is needed. I emailed back stating by the 25th. No response. Then on the 19th get an email stating that there is still time to order and receive in time for Christmas if select 2-day shipping, then another on the 20th. On the 21st (Sunday) receive notification that the shipping label has been created. On 26Dec received notification that the product has shipped. Received the product around the 6th of January, not gift wrapped. Emailed customer service at KegNBottle, no response. Do not recommend this company, I will not do business with them again. read more

Scam. Made an online order. Take your money then do nothing. Won't respond to any emails.

BUY AT YOUR OWN RISK. KNB offered me free overnight shipping and accepted my order online. They then took my $679 and then sent nothing. Their customer service sent a single email in nearly 3 weeks and now won't respond. Their email explained their free shipping policy as if I controlled what they offer in their web store. They clearly just want to break the contract. 2 or 3 days ago, They said they would check on the shipment (which must take 3 min) and never said another word. Rude and undependable. And they have not refunded my money. Truly unprofessional. Poor service and maybe they are scamming their customers. All I know is that I am out nearly $700. read more

Went here before the Aztecs game last night. Terrific waiter, as they were kind of busy, and he was really on top of things and nice. Only got a Pepsi and nachos but -- they were the best nachos I've ever had. Loved all the stuff they had in them, and on the potatoes. My buddy got a couple of beers and says he comes here all the time before games. I'll be back. read more

This is a liquor store paradise. You will find things here that you would be hard pressed to find anywhere else. From cold beer, bottled wine and floor to ceiling spirits; Keg N Bottle is the spot. In the heart of College Avenue. This is just one of many locations throughout San Diego. Doesn't matter what location you visit though. One thing is clear. They are serious about their alcohol. There motto is "If we don't sell it. They don't make it.". When I went to get a keg for a party. The customer service was awesome. I got a good recommendation for a great pale ale and everything I needed at a great price~ ice, pump rental and a tub to put the keg in. Overall, a fast and easy experience. Support local businesses especially the good ones. Keg N Bottle is great. Buy your booze here. read more

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I did an online order from Keg N Bottle for 5 750ml bourbon bottles. They had an employee text me asking if I'd do the Blantons at 700ml and the weller at 1L. I agreed to it so they'd finally ship this out as it was taking way longer than any other online liquor store and I was starting to think I was getting scammed. Eventually the package comes but just at 4 750ml bottles and the blantons at 700ml. I then emailed them asking them to make it right since they shorted me and they could absolutely care less. I would avoid them at all costs as their prices are ridiculously high anyways, they take forever to send you your bottles, and their customer service sucks. Order from Whiskey Caviar, Nestor Liquor, socal wine and spirits, wooden cork, liquor royal, etc. Just please order from anybody but these cheapos. read more

DO NOT BUY THE MYSTERY BOXES! it's a sham! they don't have info on the boxes, the bottles, there are no dates, no confirmation of drawing. DO NOT BUY!!! read more

After I had placed my order, I became quite worried after reading some of the comments regarding shipping. However, the process was seamless for me. The order was processed that evening, shipped next day and was received within a week. The bottles were meticulously packed and there was no damage whatsoever. Maybe I was lucky, but I need to give credit where credit is due. read more

I just ordered from Keg N Bottle for the first time. I ordered a bottle of special champagne, order #14439. I wanted to say two things, first off the bottle was packed to perfection and two, my shipment came sooner than I expected. Thank you so much for the care you took to handle my precious cargo so perfectly. Have a great weekend.. Karen J. Bellows read more

Keg N Bottle - Fantastic Champagne.. - Beer, Wine & Spirits Near Me - San Diego, California

HUGE : Shout out! [can you hear me screamin'?!] to Aaron!!!! ; ] Thanks to Aaron, one of the store managers a very special birthday occasion is now going to be even more special due to Aaron going out and above to help find a special product that is top shelf for me. He even searched and had it transferred from another one of their stores so I could get it on time for this special, well deserved day! So, thank YOU Aaron! To the owners of KnB you have a good one here - keep him, he's a priceless addition to your successful biz. Proof: I even had another store drop the ball, and failed to follow through until it was a little too late [they did call and had got the same exact bottle + year in!] but, I had to decline, thanked them and let them know that Keg and Bottle already made it happen! Did I mention it was because of AARON?!!!! ; [] yes YES!!! As an owner of two businesses in San Diego, I was beyond impressed with Aaron's follow through and overall courteous and top-shelf customer service over the phone! Another fact is: Everyone has always been nice and attentive in this store. I can't believe the floor to ceiling inventory! Holy!! If you're looking for something special I think only two stores in San Diego County have it all: Holiday Wine & Spirits...allll.......the way up in Escondido, and Keg n Bottle on El Cajon Blvd. So, major cheers again Aaron! Thank you! read more

I tried to buy from this company and not only they didn't ship the product I had to dispute the charges and they didn't even respond to any of my messages. Do not buy from this company Unless you wanna go through the hassle. read more

ordered on 6th feb 2026 for 3 day delivery.called on the 24th feb for status of delivery,customer service informed items were not in stock and were waiting to be delivered.bad service!!will never order again read more

First and last time for me at that business. I took my 5# co2 tank to refill and they barely put any co2. No wonder the older gentleman was asking me if I was from around the area. Since I told him that I live all the way south I think he took advantage of that to not refill my tank. When I got home and hooked up the gauges I realized that it was under 500 psi. Definitely DO NOT RECOMMEND. read more

I rarely ever leave reviews but I want to save someone else their money before they waste it here. I ordered online from Keg N Bottle and when my whisky arrived due to the poor packaging (one small layer of bubble wrap) the top of the bottle had been broken and the whisky had leaked out. I engaged with customer service for a replacement bottle not even a refund and they told me I had to spilt the cost of another Bottle with the company because I hadn't elected insurance with the package. If the company cared enough about their products and customers they would have protected it properly. My issue was escalated and now on one is responding. I will never buy again from them. read more

Great selection of liquors including limited editions. Top tier liquor store and the selection goes up the big walls! They have just about everything. Staff is also very friendly in helping you search for what you're looking for and even making recommendations. read more

Pro: Genelle! Lrg selection! Too much sometimes! Spirits/Wine/Beer! Able to have delivered Local Con: Some associates ADA: A as they offer delivery, so don't even have to go in! I didn't go in business. So I mostly order through the "Jungle", they charge a fee, give you delivery window(s) and all is OK. So last night, I placed an order (same as I did today) for several items. It was declined saying two items were not in stock, I didn't believe that. Tries again today, and as it was getting close to delivery, I called I'm to see what's up? Talked with Genelle(Hope spelled right), and she was on it! Found 1 of the "missing" bottles. She didn't have the other, but she gave me an option, didn't refuse her for all the hard work she did (got the ladder!). Needless to say, she created a lifelong customer! I do recommend Keg N Bottle SDSU for your wet your whistle needs! Ask for Genelle and she'll steer you right! read more

I see why keg n bottle has a BBB rating of "F" Tried to order 3 bottles of tequila they advertised on their web site, 3 times Matt said my orders were flagged as fraud, even after I ok'd the sale with my bank card company. Gave them a different card, went through ok and after a week they canceled my order saying problem on their end and to call them. i RESPONDED TO MATT's EMAIL BUT I BELIEVE THEY DO NOT HAVE WHAT THEY ADVERTISE. FRUAD FRAUD FRAUD. STAY AWAY AND DO NOT TRUST THEM. DISHONEST AND NOT TRUSTWORTHY. read more

Waiting 2 months for an order but all I got was excuses. They refunded one bottle and said they would ship the rest. That was 9/20 25. Can't get any response, have to refute the credit card charge to get my money back. Why does Yelp show only the good reviews but hide the majority that are bad? read more

AVOID ONLINE SHOPPING AT ALL COSTS!!! Do not trust this website to buy and ship. I ordered nine bottles of liquor i could not find locally, which cost almost $1k. Didn't get any shipping, no update, nothing. Just my original SHOP confirmation. I sent an email asking for some type of update. No reply. I call and am told someone will call me back. No call back. I email again. Finally Matt Nurmberg emails me back and says it's coming out of their "Chicago" location. He's gonna check on it. Week goes by, nothing. I email Matt again. Still no reply. I call again, the person explains they can't help but takes my information. NO ONE ANSWERS EMAILS OR CALLS BACK! I had to do a charge back with AmEx. This place is a shame. "Family Owned" - please. Horrible customer service and their brand is useless. read more

I was very impressed with there service and how kind and polite and accommodating they were. I ordered a bottle for my husband's birthday and i purchased for the bottle to come within 3 days. I hadn't received notification so I called and they were so nice. They didn't have my husbands bottle of whiskey that he wanted so they not only sent one that was of equal value and equal quality they also sent us an additional bottle for the inconvenience. ... what made me happy was that they actually tried calling around to see if they can find my husband's bottle... FYI I live in San Bernardino County and they sent my bottles the next day from San Diego..... thank you guys soooo much for being friendly, helpful and accommodating. It was a pleasure talking to you read more