1. Keeter Trucking and Excavating

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Boulder, CO

Keeter Trucking and Excavating

5.0 (1 review)
Open • Open 24 hours

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7 months ago

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Boulder Snow Removal & Landscaping

Boulder Snow Removal & Landscaping

(1 review)

Reaching new lows in Customer "Service"…read more As a Boulder homeowner with two properties, I often contract services to local providers, anything from house cleaning, to professional gardening, to tree-cutting, and handyman work. Never before in my 19 years in Boulder have I found more disregard and affront to the term "customer service" than with my recent experience with the janitorial services of "Boulder Snow Removal & Landscaping." I contracted them exactly one year ago to mow lawns, trim branches, clean up leafs and shovel snow for the fall, winter, spring and summer season, 2016-2017. In the year I contracted with them, they did the work as well as it is expected -it doesn't exactly take a PhD to do these chores. However, as I noticed last spring, they would not bill me monthly, but instead sent me a fat envelope with invoices going back three months, marked "Past Due" in the mail. This went on for the next two seasons. This month, after receiving again one envelope with all my bills for the summer, I complained that I didn't like this practice: it lead to "sticker shock," and made me look irresponsible. They replied with a dismissive and argumentative email claiming that they had emailed all my bills monthly "for years" and I hadn't responded. A thorough search of all my email correspondence showed to me that this wasn't correct; I invoked some sort of "mistake" in communications or billing, and requested that, from now on, I be issued a monthly paper bill through regular mail. But the people who run this outfit went to the Business School where they teach that antagonizing and alienating your clients is the best practice. Instead of admitting that there may have been a mistake, and agreeing to my simple request to be billed -in paper- monthly, the man who runs the company, the Janitor-in-Chief, refused to accommodate and proceeded to cancel my contract. What sensible business person would rather loose a client -who'd payed more than $1400 over the course of the year- rather than take a look and see if there is some reason to the client's complaint and/or request? Not these guys. Short of any sensible rationale for the guy's decision -and what would that be?- I couldn't help but get a whiff of a chip on the shoulder, could it be because I'm the one with the Spanish name, but they are the ones cleaning up my yard? Well, they lost a client, and every possible referral that might have come from me. Luckily, though, Boulder is full of guys with lawn mowers, leaf blowers, and snow shovels.

Juan's Affordable Tree Care

Juan's Affordable Tree Care

(3 reviews)

We had a large Scotts pine tree that had died due to beetle kill. (Sadness! It was our favorite…read moretree of all.) It needed to be removed and the stump needed to be ground. I searched (brute force plus some AI-assisted) to locate companies that (1) had top ratings, (2) were inexpensive, and (3) were responsive. Basic search and AI search both listed Juan's as a top contender. I got a total of 6 bids. I initially picked 3 companies to get bids from, then friends recommended a couple more and yet another company saw the dead tree and stopped to provide a bid - I didn't need to contact them. The other 5 gave bids within just a few days of my call/email; Juan's was the quickest to respond to my request. Juan's bid was also the lowest. 4 others were close (and 3 of them bid the same total amount), and 1 (the slowest to arrive and provide a bid) was more than 2x Juan's price and almost 2x the others. We went with Juan's. They arrived on time. Within 4 hours the tree had been removed. They demonstrated excellent attention to safety and also were very courteous and considerate. For example, they asked how we'd prefer they access the stump for grinding, since the machine drives across landscaping to access the stump. They also used a big blower to clean up the sawdust, sticks, and needles that accumulated as a result of their work. They paused their work when pedestrians were in the vicinity. They also paused when we went to grab a couple of pieces of our former favorite tree as mementos. And they asked if we wanted them to fill the depression in the ground where the stump had been (they'd use the ground-up wood and excess soil) or leave it for us to fill, since we'd likely also want to put down landscaping fabric first. We chose the latter. At every step, these guys were professional and customer-oriented. Outstanding service at the very best price, both of which were top priorities for us. We highly recommend Juan's Affordable Tree Care!

Manuel, Miguel and their team provided a very prompt & competitive bid for our trees and did a…read morecareful, thorough job. Their communication throughout the project was top notch. They not only do tree care, but also property maintenance, and repaired and painted some fencing for me. Everything looks great, and it was always a pleasure to have them around. Highly recommend!

Keeter Trucking and Excavating - septicservices - Updated October 2026

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