Thankful for the courteous and professional Premium Haircut received at Hammer & Nails. Natasha and…read moreSheena provided accurate timely and stakeholder specific responses consistent with brand promise, best business practices and Philippians 2:1-5 "Therefore if you have any encouragement from being united with Christ, if any comfort from his love, if any common sharing in the Spirit, if any tenderness and compassion, then make my joy complete by being like-minded, having the same love, being one in spirit and of one mind. Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.In your relationships with one another, have the same mindset as Christ Jesus:"

DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.

Always great experience. Friendly and helpful staff. You…read morewill feel welcomed from the moment you walk in till you walk out refreshed. I have been getting my haircuts with Vivien. She is awesome and always makes you feel welcomed. The membership price totally worth the type of service and treatment that you get.

Nora is awesome! Always friendly, fun to talk to, and does a great job. I always enjoy catching up…read morewith her. Definitely recommend!

I've been to Nate a few times now, and he is by far one of the best barbers I've ever had. He…read moreoffers great service at reasonable pricing. He goes above and beyond for me every time, and I've never left unhappy. Very chill and relaxed vibe with great coffee as well. I highly recommend this barber to anybody in Frisco and beyond.

I don't usually write reviews, but Nate definitely deserves one! He was extremely professional,…read morefriendly, and took the time to understand exactly what I wanted. I had one of the best haircut experiences I've had in a long time. Great atmosphere, excellent service, and I'll definitely be coming back. Highly recommended!

2nd visit because the 1st visit finally made my hair happy…read more Joletta put the style in hairstyle. I can promise you, I have tried most all the local salons in Addison and a few in Frisco but I kept getting someone that could not figure out what we were both looking for until Mis J made my day. She has been there for 6 yrs and is the chick in charge of the cool heads hip place. 5'o'clock happy hour starts in her chair with the nice touch of offering you a drink while sitting in the most comfortable barber chair period ! Even better was the price $$ and hot towel to finish hair happiness.

Awesome cut by Tyon! Really took the time to give a great cut on our teenager. Looks great!read more

A really nice experience at The Rustic. She is very personable and pays close attention to her…read morecustomers. You won't feel like your time or money are wasted here. Happy to be a returning customer.

Patrick does a great job. He's efficient & I showed him a picture of what I wanted, and he got it…read moredone. He knows what he's doing & gives good styling tips. I'll be back!

Took my 12yr old to see Patrick today and he was so happy! We have been going from barber to barber…read moreand salon to salon and none of the haircuts satisfied my son. Today he left with a smile on his face and was so pleased with his haircut! The studio is very clean and professionally designed. Patrick was very nice and knew exactly what my son wanted and was asking for immediately! Thank you Patrick! See you next month!

One of the worst haircuts i've ever received. Just did what she wanted and chopped all my hair offread more

Tried a different location but it was a big mistake. I got scalped by a woman, didn't speak much…read moreEnglish. She wacked away as I was saying"scissors please!" With the clippers and in 5 minutes my hair looked like a 10 year old and what's worse, she cut half of my eyebrow away! I'm over 70 and had a nice head of hair, I know, it'll grow back. Stay away from this location. I won't need a haircut until the end of summer! Gave one star since it won't let me say -5 stars!

Karie gives great haircuts, plain and simple…read more I immediately sought out Karie post COVID19 to fix some of the "at home" errors. Karie consistently gave me some of the best haircuts in previous years where I received compliments. Her new space (formerly cut at BoardRoom) is hers and she is attentive, offers refreshments, will tune music to something of your liking. She is a true professional who knows how to cut men's hair. You won't do wrong going to visit her.

Got exactly what I asked for. I have difficult hair to work with and it turned out perfect. Finally…read moresomeone who knows how to use scissors on a man's cut.

Super professional and efficient. Amberia clearly knows her way around clippers and scissors--she…read moredid my hair in half the time it normally takes and nailed it. My super straight hair shows every scissor mark, so that's no easy task. Easy to book, too. I'll definitely be back!

She cut my hair a long time ago. Just wanted to say thank you Amberia. Great styling and attention…read moreto detail.

Short Review: Great atmosphere, great cut, and very customer…read moreservice oriented. Long Review: Ive now been coming for 2 months and had 3 cuts by 2 different wonderful ladies. You come in they offer you a drink and get you signed in. They take walk-ins but i highly recommend making an appointment. They listen to you and take notes about your cut. They offer basic cuts and upgrades for other things if you wish. Membership deals are fair and reasonable for the discounts. They also have on sports and tv while you wait. Good vibe and very well kept up.

Maybe the worst hair cut I've ever gotten. This is literally a Supercuts with a different name. I…read moreexpected a decent haircut because of the reviews and the price but boy was I wrong. I honestly am embarrassed to not have a hat on the next month it appears.