James and his crew did a wonderful job on my carpet cleaning my dog had a upset stomach and went…read morewild in the bedroom and they came in and cleaned everything up and my carpet don't smell

My family recently had a very disappointing experience with kount on us carpet. The installation of…read moremy new carpet was far from professional. It was not stretched, leading to noticeable seams and uneven edges. The edges are ugly, frayed, cut short (showing gaps) and not tacked down. Allowing them to pop up. Despite multiple attempts to ask the installer to fix certain areas before he left, he said he fixed them and left anyways. (He didn't even attempt to fix). We followed up with the owner and he came back a few days later to fix some areas. His fix, was to staple the carpet to the tack boards which show a very ugly uneven carpet entrance. He then said it was good and left. Come to find out the installer also didn't stretch any carpets in the rooms and just stapled any loose areas. We could have gone with any other carpet installer in the high desert as they were all around the same price. We used KOUNT because he was very friendly in the beginning and assured us he would treat us professionally. Instead of going with a big chain store we opted to use the local family business. We feel scammed, and betrayed. The fact that they performed this kind of work knowing how bad it was and just left it like this leaves me baffled. I cannot recommend this company based on my experience.

Victorville rental: They did a great job cleaning 4 rooms of carpet and all of the tile and grout…read morein the kitchen, hallway, dining room, and 2 bathrooms and very affordable!

An all-around excellent experience! We had our home cleaned for an open house and they were able to…read morework with our time frame for getting it done. The communication was amazing, the price was fair, and the time it took was incredible...so thorough and efficient! I am so pleased with the results, and highly recommend hiring 3-D for your carpet cleaning needs.

Had three carpets cleaned and Mike did an excellent job we have used him before and will have him…read morecome again when needed.

Mike is amazing!! My carpet looks like new. He's professional, his equipment is state of the art…read moreand he was quick. I have had my carpet cleaned many times and my carpet never looked this good!!! I highly recommend him!!!!

He came as an emergency. Chris did an amazing job. He is a hard worker and takes pride in his work…read more I highly recommend him for your next carpet cleaning he is honest and dependable . He has the best value in town. I would say everyone else wanted to charge an arm and leg and he did it for a reasonable price.

I really appreciated the quick response and amazing service I was provided. Especially since I was…read moreout of town and coordinating service for a family member. The price was fair and communication was top notch!

Great team, fast, efficient, and quality work. These guys are my first choice for carpet stuff!…read more They do a great job.

Excellent job at making my carpet look brand new again. Quick and efficient. The communication…read morewas consistent and all questions were addressed satisfactorily. I'll be using them in the future.

I needed my carpets cleaned quick. I usually am pretty flexible with scheduling but this time I…read moreneeded them done ASAP. I called a handful of companies seeing who I could get to come out on little notice. Most said they could come in 2 days. I called A Step Above and they told me they had opening the following week. When I explained I needed them done quicker she tried real hard to see if she could make it happen. She placed me on hold and came back with " we can be there tomorrow at 7am". DONE! Bill showed up at 7am and cleaned my carpets super quick. They look great and smell great. I will definitely use them from now on. Thank you so much for accommodating me on such short notice!

I should have done this review long ago. I have used A Step Above for carpet cleaning for about 15…read moreyears now. They always do an amazing job! They are always on time and excellent at what they do. They do the job as if it was their own home. If you are a perfectionist, this is who you call.

Very fast service, carpet looks brand new again, incredibly successful pet treatment! Very…read morereasonable price for my large rooms. James took care of my house even though I couldn't be there, you can trust him and his companies!

Most satisfying before and after!!!!!!!! Sent a text and received a response right away. Chris came…read moreand picked up the area rug and returned it looking brand new in a couple of days! Great customer service and I can't stop look at the before and after!

I had this company clean my carpets over 20 years ago. I thought they'd say to burn my carpets,…read morelol, because they're so old but they came in and did an incredible job. You would think my carpets were brand new after owning them for 26 years. The house smells fresh and clean. Hayden(sp) did incredible and we are so grateful. Mr. Francis handled our intake and was wonderful, helpful and so informative. We are so happy that we made the decision to clean the carpets instead of ripping them out and replacing. I know we'll probably get another good 4-5 years out of these carpets before we have to make the decision again. Thank you A clean pro for making us extremely happy with the decision to clean the carpet carpets, for having affordable pricing, especially in an economy as rough as it is today. The pictures I'm posting do not reflect how wonderful they actually look in person. I should have taken before photos, so the true comparison could be compared. They were very spotty and dark since we do have pets that have snuck into the bedrooms and done their little things. You would never know at this point . The only thing I regret is not doing the carpets sooner. Highly recommend this company.

I have a house with carpet littered with dog stains. First time carpet has been cleaned. After the…read moreprofessional cleaning, the carpet looked like new and the air even smelled cleaner The professional was respectful and clear as to the estimate prior to starting the job. Thank you !

Have used their services several times and I'm never left disappointed. Recently my dogs decided to…read morehave a literal pissing contest on my fairly new couch. High Desert Carpet got the smell out of the couch and it looks brand new. Reasonably priced! Cheaper than having to purchase a new couch. Would highly recommend for upholstery and carpet cleaning.

Tenant destroyed my carpet allowing pet to soil everywhere, saturated! I found Francisco and he was…read morequick and responded back immediately and was available next day, as soon as he arrived and started his enzyme treatment and magic, I could smell the difference! It was so potent and disgusting ! He and his partner did a great job and accumulated so much fur!! Thank you again for helping me out with such a horrible disaster. Appreciate you guys. Highly recommend. Great prices as well. Worth it.