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Keene Beauty Academy

4.8 (4 reviews)
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Empire Beauty School - My daughter can now put her hair up again without the knots getting in the way

Empire Beauty School

3.6(12 reviews)
44.9 mi

The student, hair dresser, Olivia, was a professional and authentically kind and helpful. I enjoyed…read morea shampoo & conditioning treatment. My curls looked softer, less frizz as she dried my hair with an infuser as I requested. Other than Olivia's service. Not one person greeted me or any one else, no one made eye contact or seemed to care. No assistance to the steps required for open house visitors. 20 minutes passed & after assisting the guy that came in after me, I had the chance to speak with 1 out of 3 front desk employees. She pointed to another table & told me to fill out a form over there. The 2 other girls were doing paper work never looking up. That soured my experience as a possible new client. Another 10 minutes passed after I wrote my name on the paper required, Olivia came out to bring me back. As I stated, earlier my time with Olivia was very nice. Her teacher looked at the services she provided and the check list Olivia had gone thru. Not once looking at my hair, not once introducing herself to me. I guess the paper work was most important not the client. Poor hospitality, poor PR. I wish the students well. Hope there are better role models for them to learn from.

I went there at 3:38 pm, All the students were standing around talking. I asked for my bangs to be…read moretrimmed and my eyebrows done. Oh no way we close at 4. So you mean to tell me it takes longer than 20 minutes to do eyebrows and trim my bangs ? I have gone to the hair salon if I was there more then 15 minutes it was due to a employee having a emergency.

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Empire Beauty School
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Keene Beauty Academy - cosmetology_schools - Updated May 2026

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