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Keene, NH

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Keene Beauty Academy

4.8 (4 reviews)
Closed • 9:00 am - 4:00 pm

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Empire Beauty School - After

Empire Beauty School

3.3(15 reviews)
44.9 mi

I had previously had good experiences at hair schools, including Empire, so I booked a foil root…read moretouch-up to match the little bit of blonde I have in my dark hair, a deep conditioning treatment, and a haircut for 9:30. Unfortunately, this visit was extremely disappointing. After more than 5 hours, the foiling process still wasn't complete. While I understood my student was learning, there appeared to be very little instructor guidance. When I expressed concerns about the length of the appointment the instructor was dismissive and simply offered to rinse out the bleach and let me leave. I remained there beyond 6 hours and past closing. I was the last customer there. My toner was processed for only a few minutes, and my conditioning treatment and haircut were not completed. The instructor approved the work, and I was sent to pay with soaking wet hair. When I questioned why the remaining services couldn't be completed and voiced my unhappiness, the instructor was quick to threaten to call the police if I did not pay. The school's Director informed me I was not welcome back and stated that customers should expect appointments to last 7.5+ hours. The final result left me with uneven, yellow hair that did not resemble what we discussed. My roots were not properly blended, and I now need to spend over $300 to correct the color. Empire Beauty School demonstrated poor instructor oversight, poor communication, and a lack any sense of accountability.

The student, hair dresser, Olivia, was a professional and authentically kind and helpful. I enjoyed…read morea shampoo & conditioning treatment. My curls looked softer, less frizz as she dried my hair with an infuser as I requested. Other than Olivia's service. Not one person greeted me or any one else, no one made eye contact or seemed to care. No assistance to the steps required for open house visitors. 20 minutes passed & after assisting the guy that came in after me, I had the chance to speak with 1 out of 3 front desk employees. She pointed to another table & told me to fill out a form over there. The 2 other girls were doing paper work never looking up. That soured my experience as a possible new client. Another 10 minutes passed after I wrote my name on the paper required, Olivia came out to bring me back. As I stated, earlier my time with Olivia was very nice. Her teacher looked at the services she provided and the check list Olivia had gone thru. Not once looking at my hair, not once introducing herself to me. I guess the paper work was most important not the client. Poor hospitality, poor PR. I wish the students well. Hope there are better role models for them to learn from.

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Keene Beauty Academy - cosmetology_schools - Updated October 2026

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