Twelve months have passed since I purchased my electric Mini Countryman SE. The car had been alerting me for about a month that service would be due this month. Not fully aware of what this first service would entail, I stopped by a couple of weeks ago to inquire and make an appointment. It turned out that after the first year the only service requirement was the NYS annual inspection. I could have made the appointment online had I been familiar with the maintenance needs of an electric vehicle. I arrived today for my appointment and was met by Daniel at the service office after driving my car into the service garage entrance. He confirmed that the NYS inspection was all that my MINI needed and the cost would be $10. He also alerted me that if I chose to pay my bill with a credit card there would be an additional charge of 2.9%. I went to the customer waiting area which is adjacent to the showroom. There were comfortable chairs and a couch facing a television along with a table and additional chairs at the table for customers who might choose to do paperwork or color-in the provided car drawings with the crayons on the table. I sat at the table and worked on the sudoku puzzles I had brought to pass the time. An hour later Daniel let me know that my car was ready. I paid my bill and went out to my freshly washed MINI. Overall, a very pleasant experience. Even the restrooms were clean. I believe the next scheduled service is in another year when the cabin filter will also need to be changed along with the flushing of the brake fluid. read more

Keeler Mini - Service staff offices. - Car Dealers Near Me - Latham, New York

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I bought a new MINI last year. My car "told" me it was finally time to take it to service. I also needed an inspection. When I brought it in recently, I thought I arrived early. It cracked me up to see four cars had arrived ahead of me and two of the cars were identical to mine. I wanted to believe my car was the one of a kind. So much for that. I was concerned that the service would take forever. I was directed to a waiting room with comfy tables and chairs. Free coffee machines and snacks. Coloring books in case I was accompanied by a small child, but I was alone. The waiting area is located next to the showroom. A stroke of brilliance. While waiting, I could check out the new arrivals and scope out my next car! While I was prepared to stay a long time, but they had me out of there in under an hour. The inspection went well. The oil change turned out to be free under my maintenance package. That wood screw I found stuck in my rear tire? Too small to puncture the tread. The service technicians removed it without a fee. It was perhaps the best car service experience ever! I noticed some reviews that complained about service involved used cars. I empathize. My car is about a year-old. The outcome needed to be good. I was pleasantly surprised. It went better than I expected. Thanks, Keeler MINI. read more

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I am filing this complaint against Keeler MINI in Latham, NY, and MINI USA regarding their refusal to provide a working recall remedy or alternative transportation under federal NHTSA Safety Recall 23V-337 (Footwell Control Module Moisture Intrusion). My 2011 MINI Cooper suffered an active, total failure of the Footwell Control Module--the precise component identified in Recall 23V-337. The module short-circuited, creating a constant parasitic power drain that disables the battery and renders the vehicle completely un-drivable. I have been without a functioning car for over three weeks. Keeler MINI claims the recall repair will take four weeks due to parts delays, yet they explicitly refuse to provide a dealer loaner or authorize a rental vehicle while holding my disabled car. Representatives from MINI USA Corporate explicitly confirmed to us that under official Service Bulletin SI B61 05 23, this recall qualifies for Alternative Mobility Solutions (AMS) rental reimbursement, and a MINI Regional Director confirmed I should receive a loaner. However, Keeler MINI's service staff refuses to issue a vehicle, screening our calls, ignoring repeated messages, and refusing to let us speak with service management. I am a consumer with significant medical needs. Being left completely stranded without transportation for nearly a month has forced me to miss multiple critical specialist medical appointments. Relief Seeking: Immediate provision of a complimentary dealer loaner vehicle or corporate-funded Enterprise rental car until my recalled vehicle is fully repaired and returned in safe, working condition, along with expedited delivery of the recall replacement part. read more

I am a loyal MINI owner and up until today was a loyal Keeler customer, having purchased 2 of my 4 MINI's from Keeler despite the 6 hour round-trip drive from where I live. But that loyalty ended today. After a negotiation-by-phone that was unnecessarily glacially slow (2 weeks...at times I wondered if they actually wanted to sell the car), we came to a mutual price, including the trade value of my 2023 MINI Convertible (46K miles) including extensive photos I'd sent them of the interior, exterior, tires, top retracted, top up, etc. Obviously, in a negotiation-by-phone, the dealer still needs to visually inspect the vehicle being traded. (This was my 7th negotiation-by-phone, for context.) But imagine my surprise when the sales person said my MINI needed a paint job! This is a 2023 MINI that LIVES IN A GARAGE and is regularly washed & maintained (& which I was reluctant to trade; photo evidence attached). Not coincidentally, a paint job, would require docking my trade value $2k, bringing it down to the original amount they wanted to give me in trade. The sales person was apparently banking on the fact I'd driven 3 hours and wouldn't want to drive back empty handed. (I hate to think he was also banking on my female gender, and would fall for the nonsensical idea that my car needs a paint job. Puh-leeze.) Would-be Keeler customers, beware of the bait-and-switch sales tactics of a man named Araj. PS: I contacted MINI Customer Support and was told that this was the 2nd complaint they'd received about Keeler MINI sales in less than 24 hours. Drove home in my 2023 doesn't--need-a-paint-job MINI leaving the fraud in my rearview mirror. Clean up your act, Keeler. The word is out. read more

Keeler Mini - Car Dealers Near Me - Latham, New York

Make you feel important just to get the sale and vehicle off the lot. Zero knowledge of the used vehicles they sell.

Bought a 2023 mini countryman in April 2025. The sale took a while because communication with the salesman was slow. I felt like they were understaffed which led to slow and poor customer service. The mini ran great during the test drive, the carfax reports looked good and I was buying it with 15 months of warranty still left on it. When I picked up the car the floor mats were missing. I found the back ones in the truck but no front ones. I contacted the sales person and was told the car is sold as is. I explained when I test drove it, it had all floor mats in it. He later agreed to order me a new set of front ones and I finally received them after weeks and weeks of waiting. My mini got hit in my work parking lot by a coworker and had to go in for repair work. I choose to have it done at Keeler collision center. The car was pulling to the right after so I had them send it to service to take a look. I was in complete shock to get an email from service telling me I needed $5k of repairs done on top of needing all new tires. I had leaking back shocks, cracking guibo, lower control arm trim broken...all things that I felt should of been discovered during the inspection before they put the car on the lot to sell. I have only driven the car to work and back during the summer months, on pavement and I'm not a crazy driver. I didn't hit any big pot holes, run over a curb...nothing and apparently all this damaged happened after I bought the car. I asked about my 15 month warranty I had left. I guess my warranty was for another 15 months or up to 50k miles (I don't remember him telling me about the 50k miles but I should of asked that question) . I had 51K miles when it was discovered. I contacted Keeler mini saying I was disappointed they would sell a car that needed those repairs and that I would hope they would stand by their reputation and quality of their product and help pay for these expenses. I asked to see the inspection report done on the car before the sale but I was denied that. I got a call from the salesman that I bought it from saying the report had no mention of the problems I am talking about. So he basically said I understand why you might be upset but looks like this happened after the purchase and they weren't responsible. He said the only thing he could do is see if he could get me a discount on service. I never heard back from him. I finally emailed him for an update and asked for an extended warranty as a way to make up for all this but the offer I got was 10% off service cost. I feel totally taken advantage of and I feel like they are out to make a sale, they are shady about what information they give you and screw you if you have issues after the fact. I will never get my car serviced there or ever buy anything from there again. read more

My experience with service was good but my experience with sales was terrible. My service took longer than expected but not by much and I was updated along the way by a very friendly person. As I was waiting for my car to be serviced I looked at the showroom cars. I was the only person looking and two guys were at their desks. Neither of them paid any attention to me as a potential buyer. I sat in the cars, opened the doors, sat in the back seat and wasn't spoken to at all - not even a hello. I went back to wait for my car and after a half hour went to look at the cars again. The one salesperson was looking at his phone smiling at whatever he was watching. I approached him and asked if he was a sales person and asked specifically about one of the cars. He told me about a lease special and handed me his card. I told him I wasn't interested in a lease but was interested in a purchase. That was it - end of conversation. He didn't move from his desk and had nothing further to say so I walked away. Once I was home, I looked at his card and texted him again asking about the 2023 cars. He told me he was looking for my contact info about a deal available only today. I told him I don't do "today only deals". He reinforced that it was a today only deal and that was the end of his response. A few hours later I texted again and asked four specific questions and now the following afternoon haven't received a response. I was practically begging this guy to sell me a car. Obviously they don't care if you purchase or not. When I bought the Mini I have now this place was a busy place and my salesperson was young and energetic. It now looks deserted and if this guy is the only salesperson Mini has then Mini is in serious trouble. read more

Awful experience. We found a Mini we liked online at this dealership. We already test drove it at another dealership. Spent all day negotiating with "Raj" over the phone. At the end of the day, he sent over the paperwork to pay the deposit and the price was back to the list price. Apparently, his manager was either not informed or some other nonsense and they wanted us to pay the sticker price. We spoke to the manager but she was no help either. We bought the same exact car at a different Mini dealer in less than an hour that same day for less money and 10% of the nonsense. Stay away. read more

My bf & I went there sat 4/10/21 he was there for a Blake fluid light on realized we needed a inspection sticker & a oil change! We were there for almost 2 hours Ridiculous! Oh yeah on cashing out tech told us the front brakes will need to b done! Already got him for back ones which costs $700 Won't b getting them done there! Nothing but a rip off! Done with them! read more

On 5/26/2020 I took my daughter's Mini to Keeler Mini in Albany for the NY state inspection and an oil change. Less than 700 miles later my daughter told me the car was making a very strange noise. At a local auto shop they tested the car and found the lug nuts on the left front wheel were so loose that the wheel was very close to falling off. The service department manager at Keeler, Darren, of course denied that such a thing could have been caused by them. He even had the nerve to lie and say that they do not remove the wheels for the inspection. When I told him I knew that the state inspection requires to have one removed at least, he quickly said they had indeed removed the front left one. I told him that sounded like a very incriminating coincidence. He quickly said that his mechanic (Herb Wilson) could have not caused it since it happened 2 1/2 months/700 miles after they had our car with them. The timing is irrelevant, but I knew he was never going to admit any wrong doing under the risk of being sued, neither I would be able to prove it. After the conversation I have found quite a few chats on the internet related to similar cases of loose lug nuts in cars that had been serviced 400, 600 and up to 900 miles before they lost the wheel. I know I should be thankful that we did not cause an accident and that my daughter is alive. It would have been nice to receive a sound apology from Keeler, and even better if as compensation for their potentially deadly negligence I would have received the $313.33 I was charged for the inspection, some spark plugs and an oil change. I will never set foot there again, instead I will bring our three cars to the local garage where the staff is competent and where they care for the safety of their clients. Keeler Mini is only consistent in trying to make quick money with repairs. I will make it my mission to spread the word of what happened to us. In Keeler they are incompetent, dishonest and arrogant, and people need to be aware of it. read more

Giving half a star to the parts/service department, and another half to the sales team. Voice mail messages and emails sent to the parts department end up in the Bermuda Triangle. The salespeople used to be MINI fans when the brand was first introduced, but, unfortunately, like the newer, bloated MINIs, the magic is gone. If you pass by Keeler, pass them by! read more

Completely price gauged me here. Went in for an oil change and ended up spending over $600, after I negotiated (the initial price was over $800). Told me I needed spark plugs and my car is just over 50K miles. Told me I needed all kinds of other services, including new tires which I just put on last year. I said no to the tires. It wasn't until I started telling my business colleagues that my colleagues said my car should not need spark plugs or any of the other services that were recommended. Not knowing as much about cars as I should, I felt totally taken advantage of. I want to do business with trusted companies. Avoid Service Advisor Sean T. Smith if you can, unless you have unlimited funds to spend on unnecessary services. read more

My wife's 2006 Mini Cooper S Convertible (83K miles) had an electrical or computer issue which caused the windshield wipers, the navigation system and the heat / ac system to stop working. We were told we had to take the car to a certified Mini dealer due to the 'computer problem', and unfortunately, we took it to Keeler Mini. $2K and 10+ days later, the car still had the same issues, and Keeler said 'oh well'... We ended up taking the car to a local shop that specializes in European auto repair, and they fixed it within a few days for much less $$! Importantly, the true issue came from needing a new ignition and fuse box, neither of which Keeler diagnosed or mentioned. The shop that fixed the car also told us that the people who had previously worked on it (Keeler) left the airbag module unplugged and with screws undone, in the wrong places or just sitting under the rug. Not only did Keeler completely 'take us' for almost $2K but they were negligent by not installing the supposedly new airbag module properly. Further, they tried to con us into paying another $2400 for a new navigation system. After all that, we asked Keeler for a refund, and they refused. Go at your own risk!! read more

The lady in mini service was condescending and not very respectful. Maybe the maintenance department is good but as far as I can tell the people were not very nice read more

Had one of the WORST service experiences ever. Three things contributed to this - 1. I had an online coupon for a $44.99 oil change that they would not honor. I was told all Mini's use synthetic oil and that oil change is $89.99. 2. I was charged for a tire rotation that was not done and only by calling was I able to get a credit. 3. I was told that tire rotations are only done when there is at least 2/32 of difference in the tread between the front and rear tires. I have never heard this before. As a SOP, tire rotations should be done on every car somewhere between 7500 and 10000 miles REGARDLESS of the tire tread depth. Although I own a Mini and they are the only dealer in the area, I will not be back for future service. read more

This issue occurred two years ago, but my anger has been reignited since I discovered that my 2011 Countryman ALL4 needed another $3200+ in repairs. In 2015, my MINI needed both the clutch and flywheel replaced at 49K miles. For the type of driving that I do (I am very gentle with my car), I feel this is too soon for a clutch to die. However, I didn't really think there was anything I could do about it, so I forked out the money to Keeler MINI. After paying $2700 for my clutch/flywheel, I come to find out that the clutch on the 2011 and 2012 Countryman had a design flaw, which was causing them to die early. Just Google "countryman clutch failure" and you will find countless stories of the clutch dying early, even as low as 9K miles. However, since it is a wear item, it was not covered under warranty or recalled, and MINI was dealing with it on a case-by-case basis. I originally learned of this information because an acquaintance told me how he had the same exact issue and complained to MINI corporate and they agreed to replace his clutch for free. At the time, I had already paid the money and really wanted to forget about it and not go through the hassle of making an official complaint. However, now that I have another $3200+ in repairs needed two years later, I feel the time is right. The amount of money this car has cost to maintain is ridiculous. I first brought up the issue to my local MINI dealer (MINI of Dutchess County), and they basically said they were aware of the clutch issue, that Keeler MINI did a poor job with customer service, and that they should have offered me the $1900 extended warranty, which would have covered the clutch and all maintenance and repairs for the next 2 years. Seeing that I spent $4600 over the next two years for maintenance and repairs, it would have saved me $2700. Alternatively, they could have partially or fully covered the repair out of their good will fund. With this information in hand, I emailed Keeler MINI to lodge my complaint. I got a call from the sales person I dealt with in 2015. At first he said this was really a MINI issue and not a Keeler issue. When I asked why I they didn't offer me the extended warranty option, he basically said that it was the finance guys' job. Then he proceeded to deny that there was any type of known issue with the clutch. He said that clutches are wear items and it varies when they wear out. I understand this is true, however I do not drive like a crazy person and there are many reports of the clutch dying ridiculously early. I tried to explain that the sales manager from MINI of Dutchess County already fessed up to the issue, but still this sales person from Keeler would not admit that the clutch on my year/model had any known issue and was unwilling to admit fault for not offering me the extended warranty. At the end of the phone call, he hung up on me before I finished my last sentence. I think it's interesting that this person claimed to have no knowledge of this issue, since my acquaintance that got the clutch replace for free, got it replaced at Keeler MINI prior to me. So they did in fact know about this issue. Even if this particular sales person did not know about it, the manager definitely did and that is whom I negotiated the price with. Furthermore, my acquaintance was offered the extended warranty option, whereas I was not. He was likely only offered this option because he raised serious hell. I wish I had known this was a recurring issue with this car beforehand so I could have made a complaint to MINI corporate and/or find a dealership that was actually willing to work with me. In conclusion, I don't really think Keeler MINI is interested in maintaining good customer relationships. They are more interested in making a quick buck. I strongly suggest that you do not go to Keeler MINI. On a brighter note, MINI of Dutchess County did help me out on the repairs that I needed recently. They covered the most critical item at cost to make up for Keeler MINI's poor service. Although it doesn't completely make up for the injustice and extra cost incurred due to Keeler MINI's poor customer service, it is good to know that there are still some good people out there. read more