My experience started off on a positive note surprisingly back in January 2020…read more
Fast forward to this month, June on a Friday, and I was scheduled for my realignment.
Now, the only issue I was having was that my bottom plate no longer would stay in because my gums shrunk. So no matter how much adhesive I used, they wouldn't set correctly. The same with my uppers but my uppers stayed in but felt like they were too big because I would gag allot from the plate touching the back of my tongue.
After my realign, I get into the truck look in the mirror and smile and seen that the front two teeth were facing to the right. I immediately phoned the office from the parking lot, because the doors are locked due to COVID-19, to let them know what's going on so I can come back in and get it taken care of.
Had to reschedule for the following Monday, which is today.
Remainder of Friday whenever I ate, the upper plate would shift side to side and I also noticed that saliva continued to spew out the front. When I pulled my upper lip up, the indenture that is at the top was not normal, it wasn't the sharp "v", it looked like the indenture on a top lip. Which explained the amount of saliva pouring out the front.
Friday evening before turning in for the night, I took out the tops and I was shocked! It looked as though a toddler made the gum part out of play dough.
Without describing all the flaws and erroneous handiwork of the associate, please see the photos. The upper plate looked like something you would buy from DG for $1 for halloween.
Today's appointment I get the same associate. I explained the issues. She gets someone else in who performs some bite tests, which were never done on friday, and said that my bite has changed, which I agree, and the tops may not be able to be repaired and that new ones would more than likely need to be done.
In walks either an oral surgeon or a denture expert who concurred.
Original associate walks back in, places the bottoms and tops in then says, "we'll have to reschedule to come back in to make impressions for the tops." Well, earliest is 9 days out.
So it appeared my visit was over and I asked, "well, can something be done temporarily with these uppers because I am burning through adhesive due to having to remove the uppers after eating and reapply new adhesive because they pop out when I eat?"
The answer was no.
SO...now I have to wait another 9 days and spend extra money on adhesive and already mentioned that the dentures, since they were shifting, was causing pain...so that doesn't matter either apparantly.
On top of that, I'm having to walk around like Tugg Speedman, playing the role of Jack in Tropic Thunder.
My advice, please use due diligence in researching reviews of business offering denture services or speak to someone you know. Everyone will have their own experiences as I did mine.
I'm giving 3 stars because I can not fault the company as a whole. I think that lands on the associates. BUT...this should have been addressed the same day when I phoned them from their parking lot and something should have been temporarily done with the uppers until the appointment in 9 days.
Don't let the word "affordable" be the deciding factor. Good luck.
