1. Upstate Medical Associates

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Seneca, SC

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Upstate Medical Associates

3.6 (5 reviews)
Open • 8:00 am - 12:00 pm, 1:45 PM - 4:45 PM

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Mountain Lakes Family Medicine

Mountain Lakes Family Medicine

2.0(5 reviews)
3.3 mi

Really liked Dr. Booth but twice was charged things outside of what insurance covers, which costs…read moreme more money. So looking for a new facility.

There were issues communicating through the MyChart messaging system which got worse during 2025…read more I would message my PCP and his nurse would message me back, usually with something that did not answer my question. In April of 2025, I made an appointment with my PCP after I had been having severe complications related to a health issue which began in February 2025. My PCP had always encouraged me to write out my concerns, which made it easier for him, which I did. He would refer to my concerns as "complaints" and I always said, no, these are concerns. He told me that the PRISMA corporate staff would look at these concerns and think I was trying to document everything so I could sue them. Nothing could be further from the truth, and this still is not true. I told him so. It made me afraid to be honest with this provider. In looking at another patient review, it was stated that "BEWARE, this practice is NOT patient-centered and is clearly more committed to the corporation which owns and governs their every move." I concur with this. One of the concerns I listed was that when I was prescribed a blood pressure medication, it was prescribed as 30 days with one refill. My prescription drug management company denied the 30-day refill and requested a new prescription for 90 days. Yes, they did get back to me, but only that I already had one refill, even though I was trying to communicate to them that the prescription drug management company would not honor the 30-day refill. Yes, they sent me a response, but that did not answer my question and it did not resolve the issue. The pharmacist gave me extra pills when the original prescription ran out, but this is another example of the communication problem with MyChart. My PCP became defensive when I wrote that as one of my concerns, lack of communication, and that is when I was asked if I was going to sue PRISMA. I then saw this provider in June 2025 for my annual visit. I thought all was well. In late July 2025 I called and made an appointment with the provider so he could refer me to a neurologist. I got two phone calls from his nurse so I could answer the questions over the phone because the provider did not want me to come in, nor speak with me. I never got the referral to a neurologist, and I did not hear further from the PCP. I then went to AnMed and got a referral right away. After the doctor's visit in October 2025, the AnMed Neurology office called me one week later to make an appointment. AnMed Neurology ordered an MRI, and it turns out my issues of falling over when I start walking after traveling in a car are not neurological in nature but are related to gluteal tendon tears, which affects the thighs and knees and give way when trying to walk. I only found that out after two orthopedic hip doctors did not think a hip MRI was necessary and all they could offer was PT, since I had a bad reaction to the cortisone injection. After one year in pain for trochanteric bursitis, which was caused by the gluteal tendinopathy which caused the tendon tears, I followed the orthopedic hip doctors' advice and went back to the back surgeon because they told me my back was the problem. The back surgeon upon looking at the back MRI told me the back wasn't that bad and he ordered a hip MRI. After reviewing the hip MRI, the back surgeon is sending me to a hip surgeon. This is yet another example of PRISMA Corporate not being patient-centered. I think the PRISMA doctor's hands were tied. PRISMA, I have no interest or intention of suing your corporation. I am just looking forward to doing whatever I have to do to heal. I have spent the last year trying to get answers on my own. I have had K-Laser treatments from a chiropractor and shockwave therapy. I have consulted AI on the computer, which was much more responsive and thorough than all of my attempts at getting any answers from PRISMA MyChart messaging. I have found an internal medicine provider in a Direct-to-Patient practice who is wonderful. Her field of expertise is in older patients. I was scheduled in December 2025 for my Medicare visit with the PRISMA PCP. I received a call from a physician's assistant, a person I had never met, the day before my visit that the PCP was canceling my appointment and dismissing me from the practice. I was going to let the provider know I found a new provider that I would be more compatible with, but again he had no interest in seeing or talking to me. And to my former PCP and PRISMA, someday you all will be older, too. We too deserve to be treated with compassion and respect. I hope your health care providers will treat you well when you are in your older years.

Upstate Medical Associates - internalmed - Updated October 2026

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