This company represents a prime example of lack of follow through. The only positive was that someone that I spoke with today, Rachel, actually gave me a timeline for a call back that she actually adhered to regarding a response from Karla Dennis' personal assistant or whoever does her scheduling for appointments. The lady that I spoke with last week didn't even give me a timeline for a response back regarding having some level of communication with Karla Dennis herself in any form. The odd part is that when I signed up for the complimentary consultation, I received an email 11/11/19 at 0526 stating via instructions that Karla Dennis would be calling me for consultation 11/14/19 at 10:00 a.m. PST for confirmation #12180345. However, I got someone named Khaleel Jenkins instead, who by his own admission upon my asking isn't even an actual CPA. He said he was new to the firm, & as I was told today, he's no longer even with the firm. From what he told me, he had no prior professional experience in the tax business, & I asked him some questions via text that he said 11/15/19 at 5:42 p.m. we'd discuss 11/16. However, he never got back with me at all, yet he expected me to sign an agreement to essentially pay $1500, of course without any liability. He had yet to answer all of my questions. After that, I took the time to get online to check out the reviews, & the google reviews were pretty negative. The positive reviews I found on yelp seemed to support Karla directly, from business owners. The associates or those outside of Karla herself seemed to be beyond questionable, kind of like what happened in regard to Khaleel this "Tax Strategist" disappearing on me last year. So, Rachel got back with me today & informed me that in order to have that same half hour consultation that was complimentary via phone last year with Khaleel with Karla Dennis herself instead, it would cost me $450. The other option was to have the same consultation with Karla's son, Karlton, & that it would cost $150 if done today. If done after today but with Karlton vs Karla herself, it wouldn't cost anything. Of course, what Karlton's credentials are, who knows. That's the problem with this company. You don't technically know who or what you're getting when you get on the phone with these people. The youtube videos that I watched were all of Karla, not her team or her son. I don't have money to burn, especially on people that are inexperienced & possibly not fully qualified to help me with all of my concerns. My advice to this business is that they be upfront & honest from the beginning when they send out their confirmations via email for consultations. If you know Karla Dennis won't be the person to call a potential client, then don't lie on the confirmation saying that Karla Dennis will call. It's a good idea for the "associates" to post some educational videos on youtube too, if they'll be handling clients taxes as Karla does. I didn't drop the ball last year. The firm's employee did, as he lacked follow through, & perhaps even more to carry through all that was needed. It's unprofessional to say the least for someone not to even get back with a potential client, & it creates a bad 1st impression. The reputation of this business doesn't rest upon just 1 person. The team that Rachel says they must have in place to handle the large clientele is an extension of Karla Dennis too, & if they look bad, it makes Karla & thus the business as a whole look bad too. Consumers don't want to feel as if they're being taken, & it's really frightening to me to see just how much people here have said they've spent with the firm & detail dissatisfaction. I spent nothing but time, & even that was disappointing just to be left hanging. I see some that mention spending 1000s, & I can't even imagine what for. If I spent 1000s with a firm, I had better been 100% satisfied, as I can pay well under Karla's 30 minute phone consultation fee of $450 to file all of my taxes, online by myself. I don't like to think I'm getting something or someone specific & then get the bait & switch, especially at some kind of upcharge just because of the timing of the year. It was a disservice to me, & that's why I will find another tax firm to assist me, one that doesn't lack follow-through & has more integrity as a whole. It's essentially like false advertisement to say you'll get this person & you get someone else. Karla needs to ensure that they hire people that are truly worthy & qualified, people that have follow-through, the credentials, & supporting experience to handle the cases that come through her firm. Otherwise, it's a disservice to the company & most importantly, the consumers that are considering entrusting the business by giving Karla Dennis & Associates their business. I don't want anything less, which is why I completely turned down any options to speak with someone else, as I asked for Karla upfront. I need surety, not maybes. read more