I hired KCG to do all the electrical work; electrical panel upgrade, recessed lights, fix outlets that were not working, added new outlets in the house, add ceiling fans, new outlets in the garage, etc. When I talked to Cliff I told him the home inspection showed a few outlets not working, I need all outlets in good condition, that was the main thing I told him, besides everything else to be done. This was a $11k job, not cheap, paid on time.
Well, the problem started when they cut power for my garage (there is no interior access to the garage from the house), they said the garage was using a wire from one of the bedrooms, that was a liability. Yes great finding, let's fix that asap. But no, they cut the power to the garage, didn't pass the new wire to the garage, closed my garage door and left for the day. I could no longer open the garage without power. My handyman had to break the window glass in the garage to go in and manually open the garage door to get his tools back so he could continue the work in the house, ran an outdoor extension cord from the opener to the house so we could close/open the garage as needed to keep his tools safe. Why didn't KCG pass a new wire after cutting the bad one? Because they were late for another job and they would come to pass a new wire in 2 weeks when they were scheduled to do the remaining work in our house. So my garage was left in that state. They blamed the battery in my garage door opener to not hold power to keep opening/closing my garage without electricity. During this issue I noticed how Cliff changed his behavior.
2nd issue, after the handyman patched all drywall holes done during the electrical work (no big deal we expected that), I found one outlet that was still not working. Well, guess what, they had to break the wall again to fix that outlet, more money to patch that extra wall. KCG was going to charge me for fixing that outlet as well (remember I asked them to fix all of them at the beginning?) but after some talks they didn't charge.
3rd issue, just happened, we finally had our washer/dryer delivered to be installed, what was my surprise when plugging the dryer in the garage? The outlet is not working. Yep, another one. Called them in. They came, looked at it and said the 220v from the dryer was connected to the same wire to the range. Last time they came they disabled the range wiring (I'm using a gas range) because the wire "was not good and it was an issue". But never tested anything else. Again, fixing one thing and breaking another. They were charging me to pass a new wire to the dryer. I argued again, this was supposed to be part of the 11k job I paid them, every outlet should be working as I asked. It is an old house, who knows how it was wired, I have no knowledge to find those myself and I trusted him to keep everything in good standing, if you start killing wires, at least do a final check if that didn't disable something else in the house.
At this time Cliff behavior just changed (same behavior during the garage issue), he gets angry and says I'm always blaming them, they are not home inspector, "go find another electrician" and leaves my wife hanging at the door (I was in a video chat).
By the way I was hiring him to connect my hot tub in a couple more weeks, because besides all the issues, every time they scheduled to come and do the work, they did. But definitely they lack interpersonal skills and that is not how you talk or leave your client in that situation. read more