Strong cleaning work from the team, but confusing pricing, upselling, and billing practices from…read morethe owner This cleaning took place a couple of years ago. I hadn't planned to leave a review at the time, but I'm choosing to share my experience now after a recent interaction that reflected the same communication issues I experienced during the original service. The recent interaction occurred through Yelp's project quote request feature, which sends requests broadly. I did not reach out to this company directly. When I later asked for the quote to be declined, the response felt unnecessarily abrupt, which prompted me to reflect back on my original experience. The cleaning itself was very well done. Jodi arrived with two other cleaners from her team, and the two team members handled the majority of the house. Jodi herself focused on the master bedroom and master bathroom. I have a ~2,100 sq ft home, and I intentionally excluded two rooms (a home office and guest room) from the cleaning, which was agreed upon in advance. For the areas that were included, the finished result looked great, and I was happy with almost everything from a cleaning standpoint. Unfortunately, the communication and billing practices from the owner made the experience frustrating. Although I disclosed ahead of time that I have pets and understood there would be a $50 pet fee, that charge was applied twice, once to the base cleaning and again to an add-on, resulting in an additional $50 charge that was not clearly explained beforehand. Prior to the appointment, pricing shifted multiple times with add-ons and conditions that were not clearly outlined. During the walkthrough, I was asked to upgrade my bathroom to a "deep clean," which I believed I had already booked as part of the initial service. I was also offered mold-related add-ons for two very small specks in the bathtub grout, which felt unnecessary. One item was accidentally broken during the cleaning and appeared to be placed back without mention. While accidents happen, transparency would have been appreciated. After the service, I was pressured to schedule ongoing maintenance cleanings and informed that my initial service had been discounted with the assumption that I would continue regular cleanings. This was never agreed to, and it felt misleading and guilt-driven rather than professional. Overall, the cleaning team did solid work and the home looked great. However, the upselling during the appointment, unclear billing, and pressure-based follow-up communication from the owner took away from what could have been a much better experience. I recommend getting very clear, itemized details in writing before booking. If money is no object, I'd say go for it!

I reached out for a quote on biweekly cleaning and was surprised by both the pricing and the…read moreinteraction. I was initially told the first cleaning would "start at $250," but after providing my home's square footage (2,444 sq ft), the estimate jumped to $700-$900 for an initial clean with 3 cleaners. For context, my home is well-maintained and not in need of a heavy deep clean. I've had professional cleaning services for over 15 years, including in-person quotes, and have never been quoted anywhere near this range for a home in similar condition. What didn't sit right with me was the tone when I mentioned receiving a lower quote elsewhere. Instead of simply standing by their pricing, the response implied that lower-priced services aren't as thorough and that you "get what you pay for." That felt unnecessary and dismissive. I completely understand that every company sets their own rates and standards, but transparency and professionalism in communication matter just as much as pricing. This just wasn't the right fit for me. I definitely would not book this company. UPDATE: Instead of the owner responding to my review public which clearly isn't about just her rate, she's in my inbox privately saying I have no right to leave a review regarding my experience trying to book this company. This time she's trying to insult me saying I "can't afford" her ripping me off, & guess what she's absolutely correct. I have a 2 story very small 2444 sq feet home with 2 occupants secondly my home has been getting cleaned professionally bi-weekly since the purchase 4 years ago in no way in 8 hours needed to clean my home- Which she agreed initially after learning somewhat the condition of my home. My cleaning lady retired was just looking for someone new. I've used Molly Maids over 10 years prior to moving here & I have no complaints- I just wanted someone available on a sooner date. Maybe she needs help with her kids and mortgage but the customers shouldn't pay extra- Try actually asking the condition of the homes before quoting outrageously and degrading other people along the way.

Great service, very thorough in cleaning, friendly. Hire Mairy's Residential Cleaning Service and…read moreyou will be happy.

Mairy and Jose were fantastic to work with. We needed a very large home (3,300 sq ft) deep cleaned…read morethat hadn't been deep cleaned in years. Mairy and I got in touch on a Thursday, and they were able to get a crew together and have the home cleaned by Saturday. They had other jobs scheduled, but they worked late in order to accommodate my timeline. Communication was mostly over text. In terms of the quality of their work, they do a meticulous job. EVERY inch of this home was cleaned, they even wiped the dust off of faux plants we have in our living room. Baseboards, ceiling fans, blinds, and windows were all cleaned. It's the details that matter. When they were done, Jose did a walk through with me to double check that I was satisfied with the cleaning. They're honest people and I will definitely reach out to them again in the future for housekeeping needs.

The ladies were great. They did a lovely for me. My kitchen and bath sparkled and shined…read more I will use them again. Thank you ladies

Rose came out and looked at my needs and texted me a quote later that day. We booked a time and day…read morethat worked with both our schedules. She showed up on time and worked very hard, never slacking. I booked for every two weeks and am looking forward to her coming this week. Great job Rose.

Yes they are super friendly and do an amazing job. I am always very happy when they finish cleaning…read moremy home. I highly recommend them.

Jorge and Keila's team have done an amazing job going above and beyond and their attention to…read moredetail is incredible! We hired their team to do a deep cleaning of our household, we were so impressed with their work we have kept their services bi weekly for regular cleanings. Thank you Jorge and Keila! El equipo de Jorge y Keila ha hecho un trabajo increíble, superando todas las expectativas, ¡y su atención al detalle es increíble! Contratamos a su equipo para una limpieza profunda de nuestra casa y quedamos tan impresionados con su trabajo que hemos contratado sus servicios quincenales para limpiezas regulares. ¡Gracias, Jorge y Keila!

Very disappointing experience. I was quoted almost $700 for an initial cleaning, which is…read morecompletely unreasonable given the size and already clean condition of my home. When I tried to discuss the pricing, Jose was rude, talked over me, and even said he had "Googled my home" to justify the charge. There was no professionalism, no willingness to listen, and the interaction felt pushy and borderline extortionate. Based on this experience alone, I cannot recommend this business.

I have been using Carmen service for couple years and she is a very trustful person and did a good…read morejob on my house. She always arrive on time and I have no problem arrangement my schedule with her. She is the only one I trust and I also highly recommend her service to everyone :)

I had a very poor experience with this company. I was told someone would come by for an in-person…read moreestimate, but after that initial communication, they never followed up or responded. I waited and reached out again, but received no response. If you're looking for a reliable company that communicates and follows through this is not the one. this was disappointing. A simple update or message would have gone a long way.

Yenny and her crew did amazing job cleaning my house today. They deep cleaned it for us. Its been…read moreawhile since we deep cleaned and the price was just right for the job. Thank you again.

I hired them thru Yelp and Im so glad I did. I had the first floor of my house cleaned to test them…read moreout. Response time was quick and value for the service they provided was definitely 5 star rating. I already scheduled another service with them. Highly recommended! Thank you, Five Star!

The girls did a nice job and what a job we had them do! I…read morewould definitely recommend and i will have them back

I've never hired cleaners before, so I wasn't sure what to expect. It took a lot of work, but Dee…read moreDee was relentless. She's incredibly energetic, down to earth, and is clearly giving this business everything she has. It shows in the results, this place hasn't looked cleaner since I moved in. Setting up an appointment was easy, and I was so thankful she was able to squeeze me in before Thanksgiving. This was much less expensive than I thought; had I known before, I would have hired her ages ago. More than the great service and affordability: Dee Dee is someone I would trust to have in my home again. That's probably THE biggest factor in considering who to hire. I was so happy with this business, they really helped set me up to make Thanksgiving special for my family.

Leslie was on time . She did a great job cleaning two bathroom , showers , tiles and shutters …read more Reasonable rate as well Thank you