They did a great job cleaning our 20 year old gas fireplace. It looks almost brand new!read more

We paid several thousand dollars to haee them rebuild our 15-year-old Lennox gas fireplace. After…read moremore than 6 visits with multiple technicians over the course of a year, they finally got it to work correctly. And now, six months later, the brand new pilot light assembly keeps going out. Now they "no longer provide service in your area." Back in April of 2025 I gave them 5 stars. No more.

My husband and I moved into a house with a damaged fireplace/chimney stack. We didn't know this…read moreuntil we had someone out to inspect and clean the chimney. We decided we would replace the entire fireplace for safety reasons. We stopped by ROCKY MOUNTAIN STOVE & FIREPLACE, where Matt was kind enough to show us several options. We found the modern wood stove we were looking for, and Matt then referred us to FIREPLACE & GRILL EXPERTS. We were able to schedule an appointment, at our house with Jason, to get accurate measurements and a quote on the removal of the old fireplace, and the install of a new wood burning stove. Nick, Lito, Jim and Mike had the horrible task of taking out the old fireplace, and preparing/installing materials for the new fireplace. They were very skilled and were able to accomplish this within a couple days, making sure to care for our carpets and furniture. Caesar and Steve then arrived to install the drywall, mantle, hearth and all the stones. It was obvious they were very experienced, and with Jason's accurate measurements, we had the right amount of stones, which we purchased from FOOTHILLS STONE SUPPLY (Brendon). The prices for the stove and install seemed fair, and as of today, we have a beautiful new stone fireplace. All of the personnel were very friendly and accommodating. They worked extremely hard, and their cleanup was so good that you wouldn't know any work took place. We couldn't be more pleased with the AWESOME outcome! Kudos to all of the companies and their staffs for making this a super, successful project!

Exceptional service and will certainly use this company again. Ernie was great. Knowledgeable and…read moretook his time servicing my fireplace.

We have three gas fireplaces in our nine year-old home...gas fireplaces can be a pain in the butt…read moreto maintain. We've paid a ridiculous amount of money to other companies and were never pleased with the service. Last year, we finally found a Safe Home. The tech arrived on time and was very personable. He fixed and cleaned all of our fireplaces and we were very pleased. Did it cost a few dollars? Yes...but it was less than what we've paid in the past and the service was better! The past few weeks the logs (which we purchased online) in our outdoor fireplace were not lighting correctly. We had an appointment set at 10:30 a.m. and Jacob arrived EARLY! Fixed our problem quickly and charged us an agreeable fee. Let's face it, gas fireplaces are like hot tubs....they are somewhat of a luxury and we have to pay to keep them up. This company is reliable and fair. Don't listen to the negative reviews...these guys are GREAT.

Based on a very positive friends review...I did use "A Safe Home Gas Fireplace Services."…read more Family owned...Family Ripped Off. Their service technician was on time, polite, professional and quick. My entire service including replacing the Control Module and installation of a new Remote Control unit and thorough cleaning took only 20 minutes from in the door to out. THAT is great service. What is NOT great service is the fact that their markup on parts is WAY out of line. The exact parts used...if I had known and purchased on Amazon would have been; Control Module - $60 (he charged me $215) Remote Control Unit - $109 (he charged me $375) I understand a 40% to 50% markup...even a 100% for smaller cost parts...but 300% ++ is just greed and maybe additional commission for the installer that said he was one of the owners or part of the owners family. Note: in his defense the remote was purchased because we couldn't move the furniture to give him access to a simple wall switch that he said would have cost me $15. (Which is included with the remote control package from Amazon) Conclusion: If you like all of the good things I have shared about this company...DO use them. IF you don't like the negative comments...and can diagnose the problem and buy the parts yourself...AND they will still install them for the service charge...THEN even I would use them again. With an "L" shaped screwdriver the switch could have been changed out....but he didn't have or produce one....nor did I and even if I could have moved everything it would have taken him MUCH more time. Total cost $831.31 To the Owner...I was mad and likely not happy with him and asked him to leave my house... He remained calm and professional...

Nate is very conscientious and respectful of your home. Returns calls promptly…read more Upon entering he lays out a large sheet in front of your fireplace to ensure that the gunk he's cleaning doesn't damage floors, rugs, etc. He is thorough, knowledgeable, and personable. Reasonable prices from someone who definitely takes pride in doing the job right!

Nate has cleaned my two gas fireplaces for years and does an excellent job. He is very thorough…read moreand cleans the work area, plus recommends any needed repairs. The cost of cleaning is well worth maintaining an expensive home item.

Great service by RJ today in working on my fireplace. He spent a fair amount of time, evaluating…read moreand solving issues related to some low performance. Now, it's working Great!

We purchased an electric Valor fireplace at the Lone Tree Location…read more We spent some time picking it out but didn't need it for about 10 days. Our contractor picked it up for us after the 10 days. He called to let us know that the cost had gone up $500 + tx. A reputable business would have told us that the pricing was going up very soon and suggest, at least, that we buy it at the time we were there. I really feel they knew the prices were going up and should have shared that with us. Very disappointed. Fireplace is very nice and working properly as of this date!

Tom at MileHigh Chimney did an excellent job. His work quality was outstanding, and he was…read moreprofessional from start to finish. He communicated clearly, arrived on time, and made sure everything was completed with great attention to detail. The service was also a great value for the price. I would definitely recommend Tom and MileHigh Chimney to anyone looking for reliable, high-quality chimney work.

Brian has been great to work with. I have used him for 2 jobs. Removal of a duct inserted into a…read morewood burning fireplace and installing a cap on top of a chimney. He is very honest and provides photos to show you what he recommends. He gave advice on what needed to be done with my chimney and even told me certain work was unnecessary. His pricing is fair and no "surprises" like some other companies. Mile High Chimneys is awesome!

Quick efficient service, explained what was being done all the way, very reasonably priced. Highly…read morerecommend.

Dan is honest, prompt, friendly, and took a lot of time thoroughly cleaning and testing our gas…read morefireplace. I feel a lot safer knowing it's all running properly! He is quick and consistent in returning calls. Also, he left the area around the fireplace spotless. It's clear he is a man of integrity, and we would highly recommend ProStove.

What a great company! Made short but complete work of the servicing and repairs needed on my…read moreMontigo fireplace. Also provided winter service for the furnace. Everything shined and sparkled when they were finished. Extremely professional, "COVID-compliant", right on time, and thorough. Looking forward to calling on CCD again.

It is so refreshing to hire someone that actually cares about every detail. From his quick initial…read moreresponse to following through. This company gets it. I worked with Shane and there were a few hiccups due to the complications in needing specific materials for the fireplace but not once did his customer service or good attitude waiver. He is knowledgeable and truly cares about getting it done right! You get what you pay for and his service is top notch.