in the 2 years since we have lived in our house, the wood stove chimney has been inspected and…read moreswept And no issue. I had a new sweep this year and he thought There were some serious issues with the chimney. I had Rocky Mountain chimney come out and examine it, and they were very thorough and walked me through why there were no issues. It is granted an unusual set up, but still within code and no safety issues. I also had them sweep it while they were there and they did a very good job. Pricing was more than reasonable for the inspection which took over an hour and the sweeping. The owner was very professional, and although he hasn't been doing this type of work for many years, I felt very comfortable that he knew very much what he was talking about and that he had been well trained. We will definitely be using them again, would recommend them.

Jewelz at Rocky Mountain Chimney is incredible. First time doing business with them today and am…read moreblown away by the level of attention to detail, communication, integrity, transparency, I could go on and on. Just awesome. Don't do reviews much but when you have these encounters you feel compelled.

I'm telling you, don't waste your time looking somewhere else. These are the people you want…read more Probably the most caring and patient cleaning I've ever witnessed. No joke! They gave me some outstanding advice to improve my wood stove that will save me money. A huge thank you to them ~

Excellent service. Very helpful and knowledgeable Explained all the intricacies of a fireplace we…read morewere not familiar with.

Our fireplace was not lighting and the technician, Aaron, was extremely thorough in his diagnosis…read moreand communication of the issue(s). He was on time and his office kept me apprised of his arrival. After he fixed the problem, he stuck around to make sure it had been resolved. I will not use any other fireplace service except Peak Fireplace going forward. Thank you for your professionalism!! Steve P. 8/15/2024

THIS IS WHERE CUSTOMER SERVICE PROFESSIONALISM HAS GONE TO DIE. Have used these folks for several…read moreyears; technicians were always knowledgeable, professional, and friendly. Never had an issue with anything...until now. Called last week for a service appt; person said she would get back to me Monday (called Friday). After leaving messages several times, and after seven days of no reply, I once again called. Female started giving me lame excuses for not getting back to me. After her repeating that they were very busy for the 5th time, I laughed. She blew a fuse; I asked to speak to the owner; she hung up. It's unfortunate he company's face to the public is someone better suited to the fast food or waste management industry. By her behavior, I guess I am now blocked from their services; too bad, their technicians are very good. Received below response. If treating customers with respect means ignoring their requests and hanging up on them, I guess this business has a unique definition of respect. Never did I "belittle" the receptionist, as she alleged, but if that's what you wish to believe, so be it. Maturity and integrity clearly is something she has yet to discover. Having employees' backs is what a good Boss should do. But when a troubled employee is backed blindly, the cost of that loyalty will eventually catch up with that business. For those considering this business, beware.

I recently bought a house in Colorado Springs. The house has 3 gas fireplaces. All of the…read morefireplaces needed cleaning and they all looked really dated. I stopped by the Fireplace Doctor's showroom. The folks in the showroom were really friendly and helpful. I asked a lot of questions and they were patient and provided good responses. They suggested that rather than first buying new gas fireplace inserts, I should probably have them serviced including a cleaning. I scheduled an appointment with a technician. The technician came out, cleaned out the main fireplace in the living room, painted the trim with a high temperature paint, and got the gas working perfectly. He showed us the best way to light the pilot light and how to properly use the gas fireplace. The fireplace in the living room now looks great; probably better than when it was new. He also explained code issues regarding the mantle, the mantel distance from the fireplace, and the possible dangers of putting a flat panel TV on the mantel and to make sure that the TV's exposure to heat was minimized. The Fireplace Doctor team is great. I'll be having them out to service my two other fireplaces and also possibly replacing my mantle.

Highly recommend! Derrick helped find a solution to get our beautiful fireplace surround repaired…read morewithout tearing down the entire thing. The surround was built years ago but we recently learned that the clearances around the fireplace box were not in compliance with the manufacturer's requirements. Derrick contacted the fireplace manufacturer, made and marked measurements on the surround, gave us names of several contractors, and advised and worked with our chosen contractor who then re-framed and re-tiled the areas directly surrounding the fireplace to make sure it was safe and compliant. And it actually even looks better than before. Derrick really went out of his way to find an aesthetically pleasing but SAFE solution that didn't involve tearing the whole thing down and starting over.

We live way out in the boonies, and it had been a couple years since our fireplace had been…read morecleaned. FM came out the day after calling, despite it being an hour drive. He knew from how dirty it was how long it had been cleaned. Cleaned it out, used a camera to inspect, told me what it I needed to check regularly, and cleaned up after himself (more than than he generated). Personable, friendly, and knowledgable.

I had a problem with my chimney that was time sensitive. He answered promptly and was here within…read morefour hours. Solveed my problem. He was clean, considerate pleasant personable. I highly recommend his work. Not the first time I've dealt with him. He's been here three or four times and everything has always been excellent.

I was extremely pleased with the price and professional service provided by Peter when he addressed…read moreour chimney crown and cap needs. He was punctual, thorough, and courteous. All work was explained in detail and before/after pictures were shown. Windisch Chimney is highly recommended and will be used for future needs

Pete was professional, punctual, and communicative! The price was fair and the service was…read moresatisfactory. I intend on hiring again for regular service checks and future improvements. Thanks again!

Fair price, on time, available, efficient and knowledgeable. Tim was able to talk me through best…read morepractices, wood types, and cleaning schedule moving forward. Did the job quick and left the area clean. What more could you ask for

Been a while but felt the need to leave a review although we hate leaving a negative one. This was…read morenot a good experience albeit it's been over a year now. We went with a different chimney sweep after having someone become quite bizarre on the phone with us. Prices seemed fair but wasn't worth the cringe feeling after everything.

Our go-to place for lumber and outdoor supplies. We want to support local business and so this is…read morealways our first stop! Update January 2023: Came for brick supplies in the yard. The yard was surprisingly busy but even so, employees checked in to make sure we had everything we were looking for!

We are very fortunate to have a full service hardware store, working lumbar yard, and complete…read moreresidential/commercial building material supplier. Whether you just need a new hammer, to replace an old tape, or to freshen up your paint job - this is your place. For the builders, framers, or even homeowners/do-it-yourselfers - do not be afraid to trust your entire set of plans to these folks. They have been doing this for a long time, and though they may seem small - they have the entire national network backing them. Trust the mountain people for the mountain projects. They understand your needs better than the lowlanders!! BONUS: the delivery drivers are simply the best!

This is an Update that's Long Overdue…read more They were truly sorry for the misunderstanding at install (see original post). They did not know, nor did they inform me about ventilation measurements and requirements (so we both learned something!) But they contacted the manufacturer and came back out later to re-measure and fix the gap. Very sincere. This speaks well to their customer service and work ethic. They even had the Manufacturer contact me, also with regrets, but also to explain the fix (which they did). And now, I even have a standing offer to visit their plan in Seattle! While I regret the initial mistake, I am truly appreciative of Western Fireplace Supply and their efforts to make sure I was satisfied!

We contracted this company in 2024 to fix an existing fireplace at our home. Instead, they sold us…read moreon a $2,500 Duzy fireplace replacement with the promise that it would be a better, easier to operate and foul-proof option compared to the current previous system. Fast forward almost two winters later and they've had to come out 5-6x since purchase to fix the fireplace they installed. And, every time they visit, it breaks a month later during periods of use. Today, the fireplace is unusable and after several frustrating exchanges with the manager -- they refuse to work on the fireplace citing "legal" changes that prevent them from doing so. Instead, we need to upgrade our fireplace to an $8k option or hire a company from the front-range to fix their installation. Here is an exact copy of the email received from the owner after several attempts at troubleshooting their installation: "So I would agree that you have ruled out battery issues if they are fresh in everything (receivers and remotes). It could still be a valve issue if that worked and then stopped. We will still not come work on it ever again after the last time we "rewired" it, as the new policies and laws prevent us doing so any line. You and I had agreed that that last trip for that wiring part would be the final time we touched your logset. Eventually you will have to look at an upgrade to seal gas unit, but in the meantime you could pay someone else to work out if for you, it just can no longer be WFS." This is after several previous attempts at refusing to work on the logset and placing the blame on us not their installation. So, while I appreciate the efforts of the service team that came out to fix our fireplace, I simply cannot recommend this company to anyone given that they will upsell you, blame you, and then refuse to stand by their product and installation.