Had an issue with the AC. Ended up being a short in the system…read more They did an amazing job! Steven was Great! AC is working beautifully!

Always professional and every tech goes the extra mile to explain issues or find solutions…read more Office staff polite and genuine

We had an issue with our "remote lighting" fireplace - it wouldn't light and the remote didn't work…read morecorrectly. It was an archaic fireplace model and was basically irreparable - caught on fire before, etc. Blain showed up to fix my fireplace, wore a mask and was able to repair it by installing a whole new manual valve at an EXTREMELY good price and was able to fix it in about an hour and a half. We have now had cozy fires every cold evening without any problems.

We have used QFS for cleaning and maintaining our gas fireplace for 6 years now and wouldn't use…read moreanyone else. They are competitively priced, thorough in their work and always friendly. We've never had an issue with work they have performed and would recommend them to anyone.

Excellent customer service Including education of unit…read morewarranty work and cleaning Would recommend highly and also they mentioned add on for future purchase

I used this business to service my townhomes's fireplace. My tenant told me they received…read morespectacular service. They were very pleased with the technician's attitude, timeliness, follow-up, and overall performance. I would highly recommend fireplace warehouse for all of your fireplace needs.

I highly recommend Advantage Fireplace. We purchased a new gas insert fireplace that heats our…read moreentire here story home. The installation was complicated but they completed it in less than a day.

Really disappointed. We went to their showroom in August, was able to schedule an estimate for…read moreSept 3rd and still haven't heard back from them with the estimate. I'd suggest finding someone else who has time available to follow through and not waste a customers time.

Our fireplace was not lighting and the technician, Aaron, was extremely thorough in his diagnosis…read moreand communication of the issue(s). He was on time and his office kept me apprised of his arrival. After he fixed the problem, he stuck around to make sure it had been resolved. I will not use any other fireplace service except Peak Fireplace going forward. Thank you for your professionalism!! Steve P. 8/15/2024

THIS IS WHERE CUSTOMER SERVICE PROFESSIONALISM HAS GONE TO DIE. Have used these folks for several…read moreyears; technicians were always knowledgeable, professional, and friendly. Never had an issue with anything...until now. Called last week for a service appt; person said she would get back to me Monday (called Friday). After leaving messages several times, and after seven days of no reply, I once again called. Female started giving me lame excuses for not getting back to me. After her repeating that they were very busy for the 5th time, I laughed. She blew a fuse; I asked to speak to the owner; she hung up. It's unfortunate he company's face to the public is someone better suited to the fast food or waste management industry. By her behavior, I guess I am now blocked from their services; too bad, their technicians are very good. Received below response. If treating customers with respect means ignoring their requests and hanging up on them, I guess this business has a unique definition of respect. Never did I "belittle" the receptionist, as she alleged, but if that's what you wish to believe, so be it. Maturity and integrity clearly is something she has yet to discover. Having employees' backs is what a good Boss should do. But when a troubled employee is backed blindly, the cost of that loyalty will eventually catch up with that business. For those considering this business, beware.

They never return calls. For 2 years I've tried to contact them about a fireplace problem I've had…read moreand they never return calls.

Just had my 2nd Napoleon Gas insert installed by these folks. WOW, I love it, even better than my…read morefirst one. Ron's sons installed and CLEANED UP afterwords. Call these guys for a great price and a great install.

Fabulous experience with Western Fireplace! Our 30-year old gas fireplace shut down when the…read morethermocouple failed. WF replaced the part and performed a complete service - clean, touch up firebox interior paint, inspect for leaks and correct where necessary, replace rock wool, adjust flame height. Fireplaces looks and works like new!

We contracted this company in 2024 to fix an existing fireplace at our home. Instead, they sold us…read moreon a $2,500 Duzy fireplace replacement with the promise that it would be a better, easier to operate and foul-proof option compared to the current previous system. Fast forward almost two winters later and they've had to come out 5-6x since purchase to fix the fireplace they installed. And, every time they visit, it breaks a month later during periods of use. Today, the fireplace is unusable and after several frustrating exchanges with the manager -- they refuse to work on the fireplace citing "legal" changes that prevent them from doing so. Instead, we need to upgrade our fireplace to an $8k option or hire a company from the front-range to fix their installation. Here is an exact copy of the email received from the owner after several attempts at troubleshooting their installation: "So I would agree that you have ruled out battery issues if they are fresh in everything (receivers and remotes). It could still be a valve issue if that worked and then stopped. We will still not come work on it ever again after the last time we "rewired" it, as the new policies and laws prevent us doing so any line. You and I had agreed that that last trip for that wiring part would be the final time we touched your logset. Eventually you will have to look at an upgrade to seal gas unit, but in the meantime you could pay someone else to work out if for you, it just can no longer be WFS." This is after several previous attempts at refusing to work on the logset and placing the blame on us not their installation. So, while I appreciate the efforts of the service team that came out to fix our fireplace, I simply cannot recommend this company to anyone given that they will upsell you, blame you, and then refuse to stand by their product and installation.

Highly recommend! Derrick helped find a solution to get our beautiful fireplace surround repaired…read morewithout tearing down the entire thing. The surround was built years ago but we recently learned that the clearances around the fireplace box were not in compliance with the manufacturer's requirements. Derrick contacted the fireplace manufacturer, made and marked measurements on the surround, gave us names of several contractors, and advised and worked with our chosen contractor who then re-framed and re-tiled the areas directly surrounding the fireplace to make sure it was safe and compliant. And it actually even looks better than before. Derrick really went out of his way to find an aesthetically pleasing but SAFE solution that didn't involve tearing the whole thing down and starting over.

Great service!! Brian and Derrick were very thorough and took time to answer all of our questions…read more They did their best to try and repair our 30 year old gas fireplace per our request but due to the fireplace not being manufactured in 15 years, the part (which surprisingly they did find) didn't work out. We now have a beautiful electric fireplace they installed in it's place with a custom surround. We recommend this company!

Fantastic experience!! Strongly recommend this business…read more John was prompt and responsive in communicating with us. He and Barry worked to get exactly what we needed/wanted built and installed. It looks beautiful, is so functional, and is exactly what I asked for! The quality is excellent. I could not be happier. I strongly recommend Pro-Finish, it can be difficult to know where to start when looking for experts to work on your home, but Pro-Finish is where you should look for top quality and efficient work. The entire experience from sharing our idea to having it completed and John stopping by to check that we were happy with the final product was excellent. We will be return customers to Pro-Finish for sure! Thank you John and Pro-Finish.

The cabinet they made turned out fantastic. The quality is great and the look is high end and…read morebeautiful. I wish they could make all my furniture it is so much thicker and sturdier than anything you can buy in the furniture store. The hinges are hidden and the paint was perfect. thank you.

Mike, was awesome. He came out to give me an estimate on my fireplace. After I told him the issues…read morewe were having, he fixed the problem. Very honest company. I would highly recommend them.

Almost 18 years ago Mike installed two pellet stoves into our house in Woodland Park. He has…read morealways been available, sometimes coming late in the evening to help keep the stoves in working order. He is pleasant, knowledgeable and reasonable in his rates. He is simply the best when it comes to pellet stove service.