Todd, the owner lives up to his business name: Integrity. we were impressed by his quick response…read moreto our consultation, project offer and fair pricing. He is friendly, super easy to work with and hands down coming back to finish more projects in our home. A+

We appreciate the beautiful work completed by Integrity - They stand up to their name and were…read morereasonably priced. Kay D

HPE updated the pipes in a rental property, Jason, Chris and Andrew went out of their way to…read moreaccommodate a working tenant and the rather large dog. The Jon was completed is a very timely manner, every was was cleaned up leaving a happy tenant and customer, Thanks HPE!

I contacted the HPE office at 8:00 this morning because of a leaking hot water heater, I was…read moretransferred to service dept where I got a recording asking me to leave a message and the call would be returned, at two in the afternoon I still had not recieved that call back so I called again and found that I had been transferred to a person who would not be in the office until Tuesday. I called again and asked for a manager, I got the sales manager who only wanted to tell me it was not their fault that I was sent to a rep who was out. I expressed my frustration and told him I was thinking of taking my business {used this company for about 12 years} and he said that was fine. great customer service!

Came to do the estimate when they said they would, worked effectively with insurance…read morerepresentatives, showed up every day on time, answered the telephone when called, worked steadily to complete a roof replacement as promised, used good materials, personnel were polite and tidy. That puts this company ahead of 97% of local contractors. UPDATE: Had to call company back to have rotten wood replaced which was shingled over without repair by a subcontractor. They did come to repair, but did an incomplete job and I finally fixed it myself.

I received call on my cell phone that is on the national do not call list. They said they wanted to…read moreinspect my roof. I asked some questions about their company and the person just kept over talking me louder and louder. When I said " Did you hear me asking my questions" they hung up on me. No regard for legal requirements, rude, and extremely pushy. I do not know why anyone would do business with this company.

Done Right HVAC was contacted by our tenant during a furnace failure over a freezing holiday…read moreweekend. One of the reviews here is from my tenant and reflects their perspective at the time While heat was eventually restored, the overall experience was costly, mishandled and completely avoidable. The furnace is only about 2 yrs old and under manufacturer warranty. Ideally, the repair should have gone through the builder's HVAC contractor or original installer, but our tenant's call appears to have been redirected through subcontractors and given the holiday weekend, Done Right HVAC was the only company willing to come out. Even so, the repair was not completed the same day. The technician inspected the unit on Saturday without the required Carrier gas valve and returned on Monday to complete the repair. An unauthorized furnace tune up was performed and included in the $875 service charge, and a $26 credit card processing fee was added without prior disclosure. The initial invoice was not itemized, just a vague lump sum charge and the total $901 was paid by the tenant before any clear discussion of warranty handling or limitations. Given the holiday timing and absence of clear upfront disclosures, the charges and overall process felt disproportionate to the scope of work performed After the repair, I attempted to pursue a manufacturer warranty claim and learned that Done Right HVAC was unable to support or process warranty submissions through the Carrier distributor. The technician later stated he did not know how the warranty process worked and that the old gas valve (required for warranty claims) was no longer available, which blocked reimbursement Carrier ultimately reimbursed $250 as a goodwill concession, but over $600 had to be written off, which really should not have been the case and turned out to be an expensive lesson for us.

Great company to work with. He arrived timely, and is very competitive with his prices. Not only…read moredid he fix the problem at hand but he went the extra mile and did a couple other repairs. If you are looking for someone who isn't just an order taker and will ensure your whole system runs properly, he's your guy. I'll definitely call him for any HVAC needs in the future!

Today was the first time in 42 years that my fireplace system had been cleaned and inspected. Gregg…read moreand another gentleman came out to the house as scheduled, performed a National Fire Protection Association level 2 inspection, swept the fire shelf, the damper chamber area, and checked the firebox cap, etc of the fireplace system. They reassured me that all of the clay tiles are intact and the system is in great shape. The charge was $145 and I was happy to pay it. The receipt was detailed. They did a great job! Will definitely call them again in two years for the fire systems next inspection and cleaning.

Phenomenal service. Started with a quote from Yelp, which was responded to within 24 hours…read more Schedule was made, and every time they needed to come out for the quote\estimate or installation, they called first, came when they said they would, and were in and out without a fuss. Additionally, Gregg gave me a newbie walkthrough of how to use my pellet stove, which was better than any youtube video I've looked for. Huge help, top notch team. Thank you!!

In a new house. I wanted to schedule a cleaning and inspection before firing up the fireplace as a…read more"just in case". I was recommended Wise Hook from a family member. Had them come out and unfortunately was told that my fireplace insert was not up to code, a fire hazard, and unfortunately no need to even preform the cleaning and inspection because it fails already. I was given a few scenarios for removing the insert and it was a "worst case to best case" which was like $20,000 to $0. No chance we would fix a $20,000 repair but figured on the lower like $500 side for a new damper would be worth it. So we had them remove the insert, do a cleaning and inspection. Now here's where some unethical companies may have tried to charge something, anything. But Wise Hook completed the inspection and everything was good and safe, no additional items needed! Seems very honest and came highly recommended, so now I am highly recommending them to you!

We had an ongoing issue that other chimney companies dismissed, telling us nothing was wrong…read more Robert with Wise Hook LLC actually listened and took the time to track down the cause instead of rushing through the appointment. The problem was fixed, and the difference has been night and day. We've also had our pellet stove and dryer vent serviced by Wise Hook, and each time the work was careful, professional, and clean. Pricing was clear, there were no surprise charges, and everything was explained in a way that made sense. Reliable, honest, and detail-oriented--exactly what you want when inviting someone into your home.

Todd is a class act! We just purchased our first home, and realized on our first night in the home…read morewe didn't have any hot water. Todd took our call at 9pm, did trouble shooting over the phone with my husband, and guided us to the next steps. Our issue required an electrician, but Todd was nice enough to follow up with us the next day to make sure we were taken care of. We could tell Todd truly cares about the community he serves, and will definitely give him a call if we need anything in the future!

We had a pipe that froze and it seemed that every plumbing company I called was booked up and…read morecouldn't come out for days. I found Bulletproof on Home Advisors and was impressed with their high rating. I left a message and was contacted within minutes. Todd listened carefully to my issue and said he could have someone to my location within a couple hours. He said that person would call to let me know he was on his way. Trevor was the technician who called and came to my home. He knew right away what the problem was, gave me a clear, reasonable quote and got right to work. The work was done very quickly (in my opinion) and was done in a way that one would never know there was a problem. I now have a plumbing company that I will definitely call again when I have any plumbing concern or need. Thanks so much!!!

Professional Precise about capacity and Safety Capabilities…read moreof my existing fireplace and what can be Done to UPGRADE. Excellent workmanship. Reliable. Trustworthy. I highly recommend!

I am extremely disappointed with my experience with Top Cat Chimney Service and would not recommend…read morethem. We hired Currie for a new stove installation, and the written estimate included pulling the required permit. That never happened. The job was also never completed, and we ultimately had to hire another contractor to finish the work. What makes this worse is how the payment was handled. The money came from our escrow at the time we bought the house. The check was cashed, and then we were avoided for nearly two years. We were told it was an accounting issue, but we could not get consistent communication or resolution. When Currie finally showed up, the job was still left incomplete. On top of all of that, the interactions were unprofessional. Instead of taking responsibility and making things right, we were met with excuses and shifting stories that felt designed to discredit our concerns rather than solve the problem. If you are considering this company, protect yourself. Get everything in writing, confirm permits directly with the city, and do not pay in full up front.