Done Right HVAC was contacted by our tenant during a furnace failure over a freezing holiday weekend. One of the reviews here is from my tenant and reflects their perspective at the time
While heat was eventually restored, the overall experience was costly, mishandled and completely avoidable.
The furnace is only about 2 yrs old and under manufacturer warranty. Ideally, the repair should have gone through the builder's HVAC contractor or original installer, but our tenant's call appears to have been redirected through subcontractors and given the holiday weekend, Done Right HVAC was the only company willing to come out. Even so, the repair was not completed the same day.
The technician inspected the unit on Saturday without the required Carrier gas valve and returned on Monday to complete the repair.
An unauthorized furnace tune up was performed and included in the $875 service charge, and a $26 credit card processing fee was added without prior disclosure.
The initial invoice was not itemized, just a vague lump sum charge and the total $901 was paid by the tenant before any clear discussion of warranty handling or limitations.
Given the holiday timing and absence of clear upfront disclosures, the charges and overall process felt disproportionate to the scope of work performed
After the repair, I attempted to pursue a manufacturer warranty claim and learned that Done Right HVAC was unable to support or process warranty submissions through the Carrier distributor. The technician later stated he did not know how the warranty process worked and that the old gas valve (required for warranty claims) was no longer available, which blocked reimbursement
Carrier ultimately reimbursed $250 as a goodwill concession, but over $600 had to be written off, which really should not have been the case and turned out to be an expensive lesson for us. read more
