I recently proposed to my fiancée with a ring from Kay Jewelers, and the experience was fantastic. I called ahead since I was cutting it close to closing time (I live nearby off Morton Ranch), and Tony told me to come on in anyway. He greeted us right away, explained that the piece she'd seen online was online-only but could be ordered, and then showed us a stunning alternative that retailed for $3000 but was on sale for around $1400. We fell in love with it instantly. I ended up spending about $1700 out the door, including the lifetime warranty and free cleanings--totally worth it. I mentioned this was a "starter" ring until we upgrade, and Tony explained their great trade-in policy: bring it back toward anything double the price or more. The selection is impressive--tons of beautiful rings, necklaces, watches, everything sparkling and organized. You're bound to find something in your budget. Value-wise, getting a $3000 ring for half off felt like a steal, and knowing we can upgrade later makes it even better. As a first-time Kay customer, I was blown away by Tony's helpful, no-pressure service. I'll definitely be back for all future jewelry needs and ask for him specifically. Highly recommend! read more

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I brought a ring made of 14K gold with 5 diamonds across to see if they would be willing to remove the diamonds and repurpose them into a bezzled necklace for my wife's birthday. The manager declined to move forward with my request because he incorrectly identified the ring as 14KP=14 karat "Plated" gold which was not correct. 14KP means 14K "Plumb" which is a term that was used years ago to signifying the gold is exactly 14-karat gold (58.33% purity) or higher. This was a missed opportunity to earn my business, because I took the ring elsewhere to another jeweler who bought the gold value from me, took the diamonds out and repurposed them into a beautiful necklace. I was disappointed that they were not able to identify the gold correctly. read more

Go See Toni at Kays in the Katy Location! He provided exceptional customer service. He was very attentive and swift with completing my transaction. The process was an ease! :) read more

Love The Fact that All the Employees were wearing mask and gloves. The Also sanitize everything before you touch it and after you buy it. If you ever in this store please go see @Layla She was more than helpful. She was very patient in helping me find the perfect gift for a birthday !! read more

I went into Kay's today for an inspection on a ring I bought there. Tony inspected my ring and said he liked my necklace. I told him I had a knot in the chain and asked if he thought it could be fixed he said he thought so and pulled out a tool and removed the knot he then cleaned it for me. I asked him what I owed him he said nothing. I was shocked by his kindness most businesses don't do anything for free anymore read more

If you want to feel like you're less than trash, feel free to come here. They'll belittle you and are as unfriendly as can be. My boyfriend and I came in to see what our options were on a ring he purchased that was slightly too big. Immediately we could feel that we weren't welcome. Teresa was the first person we spoke to. Already, we could tell she was not going to be helpful. When we told Teresa this, her response was that they could resize it. There were no options given nor a reason why we couldn't get an exchange for the size needed. It was a straight answer, the take it or leave it kind. She walks away to check the ring size. We ordered a 6.5 and she told us it was a 7.5. She handed me the sizer and I told her that it was strange since that's not what we ordered. Her response was, "Well that's the size it is." I told her that wasn't what we ordered and she proceeded to say that the company makes mistakes. Understandable, they do. But as part of the company, you would think since it was clearly a company mistake that you would try to resolve the issue. After feeling like she didn't want to help and almost seemed irritated, I said we'd come back a different time because I didn't like the communication or lack of, and we were going to leave. She then says" you're just not liking that I'm telling you it's a 7.5". Uhm, no I don't like that you're telling me that we received a size we did not order. Her and the other person Tony then said "Well they make mistakes soo..." Yes, they made a mistake so what are you both going to do to fix it? We decided to grab the ring and leave, and as we were leaving they laughed. After my boyfriend asked for their customer service number to File a complaint, that is when they decided to try and be of assistance. Nope. Terrible. Disrespectful and rude. Definitely not a good experience at all read more

Such amazing customer service! My parents and I came in to purchase a new wedding band for my dad. Both Theresa and her manager were incredibly accommodating and helpful. They were patient as they showed us their selection and made sure we picked out the best option for us. The store has a beautiful selection of jewelry and watches and their cleaning services make your jewelry look brand new! Will definitely be returning soon & highly recommend to anyone in the area. read more