I brought in my camera to sell or pawn, the cashier looked at it for one second and told me no…read more That is fine but the comment after is what grossed me out about this store. He told me he rather use phone camera then the camera I brought in ( Nikon coolpix p90) I didn't know there were standards on camera. He was unprofessional and very rude about that comment I will never shop or sell at ez pawn... If anyone wants to sell or buy anything DONT GO TO EZ PAWN

ezpawn is the place to be!! woohooo. been shopping here for literally years. the boys always help…read morea brotha out!!

Unexpectedly spent more time in Ames than planned, but this store saved me, and I want to thank…read morestaff member Nancy for her help and pleasant customer service. The store has a terrific selection of men's clothing and I was grateful to be able to have not only a well-stocked store but a high level of customer interaction.

The customer service at this J.C.Penny's location top to bottom is absolutely amazing. The mall its…read morein might have seen better days, but whoa, does the caring attentiveness of the staff more than make up for that! Would definitely highly recommend. A special shout out to the young lady who helped me pick out a gift for my roommate in the Sephora section. I think her name starts with an R? Her customer service skills are off the charts amazingly high!

They are a service when needing to ship back to Amazon. Has always been very cheerful and the…read moreproducts there are very good.

Great selection for shoes and clothes at good prices. But the best part of this store is the…read moreemployees. They are so nice and courteous. I will always get my kids shoes here

Pretty messy and frustrating experience at the Ames US Cellular. I wanted to create my own account…read moreafter sharing a joint plan with my mom, who lives in another town. The process to create this new account was not well explained and required two trips to the store and several phone calls outside of those trips just to transfer the paperwork my mom had signed to an associate at this store. When I went in the third time to finally set up my account, I was told the paperwork could not be accessed even though I had been assured by another associate that they would have no problem getting to it. Fortunately, an associate called the out-of-town store and got an image of the paperwork transferred so I could finally sign it and start the process to open my own account...and then they had technical issues and STILL couldn't open the account. So I left with the understanding that I still did not have my own account or service plan with US Cellular. I went to Verizon to open an account there. Of course, they also had technical issues and did not get my number ported over for another two days. Within those two days, I got a text from one of the US Cellular associates, Joe, saying that my account had been created and that I could finally upgrade, which I took to mean, upgrade to a better phone and choose a plan for it. Lacking the time to once again visit the store and being already invested in Verizon, I did not respond. Once my Verizon service had been activated the next day, I called US Cellular and learned my service had been cancelled. Last week, I got a bill from US Cellular for a full month of service. I did not believe I had signed up for a service plan in the first place and had not signed anything aside from the transfer paperwork (which I was not given a copy of). When I called this store to ask why I had been charged for a month of service, Joe said that by signing the transfer paperwork, I had agreed to sign up for their basic plan. This was not explained to me in store or ever. I assumed I would sign the transfer paperwork, create my account, sign up for a plan, pick out a phone, then get that phone activated with the new plan and on the new account. Nobody at US Cellular told me otherwise. Furthermore, two days had elapsed from the time I was texted about my account being created to the time when my number was ported over to Verizon. So I had inadvertently used two days of service total. And was then charged for the full month. Joe said it was policy to be charged for the whole month regardless of what I had actually used. Great policy. Fortunately, the US Cellular customer service folks were very helpful and got my bill down to less than $5 for my two days of surprise service. So, I guess be careful what you sign at the Ames US Cellular, be prepared to waste a ton of time trying to figure out basic things, and be prepared to be billed for a lot more than you expect.

Nov 4, 2019 we went to upgrade our phones..Sales Associate Danny Thomas was friendly, personable…read moreand very helpful. I honestly dread the the whole update the phone process, it never flows well! Well, I still dread it and it didn't flow well, it was a very lengthy process due to all OUR circumstances. Danny eased some of the pain of it as he was patient and made several calls to ensure the best for us his customers. Thank you Danny!

I had a great experience at the Pearle Vision in Ames. The optometrist got my prescription right,…read moreand Kristie helped me pick frames (regular glasses and sunglasses) that are a great fit for my face and what I was looking for functionally and aesthetically. She was very knowledgeable and professional and took the time to pull some options for me to try out. Her coworker was also very nice helping the other customers. I thought the prices seemed reasonable, the process was easy, good selection of frames, and the glasses arrived in a reasonable amount of time. I am happy with both the glasses and sunglasses. I highly recommend!

Went in to pick up glasses for my son and had to wait. Not a big deal but as a technician became…read moreavailable and knew we were waiting, but proceeded to walk to the back and make a phone call. We had to wait over 30 minutes just to pick up. The glasses are over priced comparing same frames and lenses at other places, but we had already ordered. We won't be going back.

Absolutely-lovely mattress store. Didn't feel particularly pressured, but I felt like a valued…read morecustomer - like they actually wanted me to be satisfied with any product that I purchased from them. While I (hopefully!), don't need another mattress anytime soon, this would be the place I'd return to. PROS: -Shopkeepers don't work on commission, and that becomes insanely obvious when you step into the store. Whereas we had someone on our tail constantly and trying to upsell us and offer better deals ("well, I can take $200 off that price right now!") when we went to another mattress store, we got lovely peace and quiet here. The sales associate welcomed us and pointed us in the right direction when we came in. Then he went back to his post and allowed us to look around with supervision. He occasionally came and checked in and asked if we were finding everything okay, but we had the ability to lay on and test the mattresses in peace without feeling rushed. -Associate was also pretty knowledgeable. He didn't seem to have too many specific details about things, but he was very familiar with the mattresses and how they compared. He also had very detailed information about all of their programs/buying process. -Nobody tried to sell us anything we didn't need. They were happy to explain the differences between the more-expensive and less-expensive options, but it never felt like we were being shoved towards the more-expensive one. He seemed to want us to be satisfied with our purchase - whatever it was. -They offer a 1-year happiness guarantee. If you find that it's not a good fit for you within one year, they'll take it back (minus a $50 surcharge fee) and give you full credit for the mattress. That's LEAGUES above other programs in town (which was 30 days and 100 days at other stores). -They have some coil-designed mattresses, some hybrid designs, and some pure memory foam designs. Mattresses range from $300-ish to $3,000-ish. There's a simple pricing structure laid out on every mattress with the breakdown of prices - how much for each size option of that type with various foundations or other options. No guessing or feeling uncomfortable continually asking a sales associate. Nothing seems marked up or unreasonably priced. -They also sell sleep accessories like sheets, memory foam pillows, and mattress protectors. -Mattress was delivered next-day with absolutely no problem for free in Ames. Evening of purchase, we received a call giving us a 3-hour window for the next day. Mattress was delivered in that window during the next day. CONS: -Relatively limited selection of brands (mostly Restonic), and they don't have the ability to special order any other brands.

My wife walked in wearing her pajamas and was treated as respectfully as someone wearing a suit and…read moretie. We were looking and pricing beds for our children, and Phil Sears was a wonderful help in choosing a mattress set. Dude gets up and jumps on the frame to show its durability!!!! Their prices are great and quality isn't sacrificed for a low price. I believe we'll stick with them for our sleep needs. Best part? Free delivery with every purchase and they still have good prices.

Aaron M. Today was SO Helpful! He was Kind, Patient &…read moreCheerful! He is an amazing Asset to this Company! Thank You! Aaron M. dkz

Great customer service!! She helped us save money and was super patient and sweet! I recommend…read morecoming here!

We were very impressed with the level of quality salesmanship we received. Jose Medina worked with…read moremy Mom to find the perfect bed for her needs. Even the perfect pillow! Jose was very patient, professional and knowledgeable. All the sales people were helpful and friendly. She returned a week later to purchase just the right love seat for her new home. Good selection and professional staff.