Read yelp comments and chose to walk in midday for watch service. The store brightly lit, which…read moreadds much sparkle to gold, diamonds etc. A kind sales man took care of request for battery change and told me it'd be ready in 25 minutes. A high end shopper was trying necklaces at the time but my watch was fixed as promised. He even gave me warranty on battery should it fail within year - woah!

I went to Maaz to have my grandmother's ring resized, and they were incredibly kind, knowledgeable,…read moreand helpful. This wasn't a ring I purchased there. They provided an estimate of cost for the resizing (and complimentary cleaning) prior to me agreeing to moving forward with the service. Yubi was the employee who helped me, and he was just the sweetest and most professional. They gave me a rather quick timeline - only four days or so, and it was done in two. Which is much quicker than I've experienced in the past at other stores. The quality of the resizing was very well done, and the ring is sparkling clean. I also thought the price was within my expected estimated range given that the ring was very wide and gold. While there I also purchased a pair of earrings. They were also wonderfully helpful and kind with that experience as well. If I ever need jewelry again, I'll be going back there and would 100% recommend their services.

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

I can't say enough great things about Felicia at Geoffrey's in San Carlos! From the very beginning,…read moreshe has gone above and beyond to make sure my fiancé and I had the absolute best experience while choosing our rings. Her attention to detail, patience, and genuine care truly set her apart. We each now have two rings from Geoffrey's, and we couldn't be happier - not only with the incredible quality, but also with how thoughtfully everything was presented to us. Every visit feels special. The showroom is always spotless and beautifully displayed, and what I appreciate most is that I've never once felt pressured or rushed. Felicia creates such a comfortable, welcoming environment, which is rare and so important, especially when making meaningful purchases like these! We'll absolutely continue coming back to Felicia for all of our future jewelry. She's simply the best!

fantastic service and people you can trust. Sonny is the best!!…read moreGreat quality service and excellent on repairs

I go in here every once in a while but don't buy anything. It does have a lot of selection from…read moreearrings to necklaces to bracelets but for simply silver I think it's over priced. I once was looking for sime simple, tiny silver hoop earrings and they were over $20.

I love this store! I usually go there when I need to buy gifts or something pretty for myself that…read moreisn't too expensive. I'm always really impressed with their selection. Lots of really nice sterling silver items can be found here for a good price, and they are always having some kind of sale whenever I have shopped there. Sales associates are very knowledgable too. They know what they are selling.

My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!

I had an absolute wonderful experience working with Liliana at Jewelry Exchange. My husband had…read morepreviously purchased a ring for me in 2019 from here and we went back for our anniversary milestone to shop for more. Shopping for a special gift can feel very stressful and confusing, but Liliana made the entire process fun and easy. She took the time to educate me on the different diamond options without ever making me feel rushed or pressured to spend more. Her deep knowledge and genuine kindness turned a difficult choice into a memorable milestone. I could not be happier with the piece I chose, and I will definitely be back to see Liliana for all my future jewelry needs!

I had the best and easiest experience last week at this location. My husband had purchased a charm…read morebracelet for me while we were in Madrid and sadly, the bracelet separated - didn't fully break and lose my charms. Whew! So, I went in to exchange it under warranty and met two very helpful and friendly staff. After looking at the damaged bracelet, there was no question about replacing. They made sure to provide a new one of the same length and spend the time needed to place my charms back in place on the bracelet. We had not been offered an extended warranty at the original location. Since I had experienced an admitedly uncommon break, I chose to purchase the extended warranty. I'm thankful for an easy solution and quick resolution.

I love pandora and have always gotten great service at the stores in stonestown and serramonte. I…read moreneeded to make an exchange and was in the San Mateo area so popped in to do that at the store. I had spoken to pandora customer service beforehand and they said I could just go into the store and they could process an exchange. Stephanie was the one who helped me and had attitude from the start. I explained the situation and she made no effort to look up my account information and said she had received no call about an exchange (which the customer service agent never mentioned). She was quite rude and unhelpful during the whole exchange and judging from these other reviews it seems like this has been an ongoing issue with this specific store. I've already reached out to corporate, but shoppers be aware. Terrible customer service and workers at this store.

Had a really great, smooth transaction with Konstantin. Very nice to work with. Excellent…read morecommunication and went out of his way to make everything perfect. Highly recommend.

I stopped by recently to see if they could repair an Anna Beck Ring. Though they were unable to…read morerepair, they gave me some guidance and treated me like royalty while there. They offered me a cold water on that hot day, and even cleaned a diamond necklace I was wearing! It was stunning after they cleaned. I had no idea how dirty it was. The woman that helped me was kind enough to show me a gold shrimp ring that I would love someday. Was a great experience. I'd love to go back and SHOP someday!

I stopped into Kern's to drop off a watch for service, and Marie turned it into a great…read moreexperience. Even though it was a bit busy, she took the time to get to know me (+ my brother in law) and learn exactly what I was looking for. The team's dedication doesn't stop once you leave the store. Both Chris and Marie have been fantastic at keeping in touch with me. Thank you for the wonderful hospitality!

I always find it helpful when reviewers update their reviews, so I'd like to update mine…read more Prior to my review earlier this year, there was no proactive outreach from Kerns to keep me updated on pieces matching my interests. I don't blame them, though--I'm sure they deal with a lot of window shoppers--but I did my best to engage with them seriously. After my review, Chris sent me an email to say that I haven't been forgotten and that my timepiece requests remain important to them, but that they do not currently have any pieces to offer me. I would be remiss if I didn't say that I wasn't disappointed, especially after waiting a few years now. Their customer service remains very professional and friendly, but it's probably on me to do a better job of managing my expectations.

I had a very concerning experience with Galati Jewelers. I brought my wedding ring in to have it…read morestretched. The owner seemed nice enough and explained the process, telling me to come back the next day around 4:00 pm to pick it up. When I returned the next day at the time he gave me, the store was closed. I called multiple times, but there was no answer and the voicemail box was full. I went back again the following day -- still closed, even though the hours posted online and on the door indicated the store should be open. By chance, another person stopped by while I was there and told me that the owner frequently does not follow his posted hours. At that point I became extremely worried that I had been scammed out of my wedding ring. The stress of thinking I might have lost something so meaningful was awful. Businesses handling valuable and sentimental items like jewelry must operate professionally and reliably. Not being open during posted hours, not answering calls, and having a full voicemail is completely unacceptable. Based on my experience, I cannot recommend this business. If you value your jewelry and peace of mind, I would strongly advise going somewhere else.

Stunning work!!!! Worth every penny. Going back absolutely. My 30 year old beautiful diamonds…read moreare back, sized to his recommendation at a glance he knew what size I was and yep he's right!