I went to Maaz to have my grandmother's ring resized, and they were incredibly kind, knowledgeable,…read moreand helpful. This wasn't a ring I purchased there. They provided an estimate of cost for the resizing (and complimentary cleaning) prior to me agreeing to moving forward with the service. Yubi was the employee who helped me, and he was just the sweetest and most professional. They gave me a rather quick timeline - only four days or so, and it was done in two. Which is much quicker than I've experienced in the past at other stores. The quality of the resizing was very well done, and the ring is sparkling clean. I also thought the price was within my expected estimated range given that the ring was very wide and gold. While there I also purchased a pair of earrings. They were also wonderfully helpful and kind with that experience as well. If I ever need jewelry again, I'll be going back there and would 100% recommend their services.

Brought several watches in to replace batteries. They were unable to set the time on a Casio G…read moreShock and all watches stopped working within a month.

Came in looking for an engagement ring. The lady working at the time, (Kindra), was super sweet and…read morehelpful, and remembered my name when me and my Fiancée came in a week later, then directed me to her coworker who happily helped appraise the ring for us. The ring is absolutely gorgeous as well; extremely satisfied with my experience and the customer service!

My now-fiancé purchased my engagement ring here. I wasn't there when the ring was purchased but I…read moredid tag along to get it resized. I was surprised that the staff remembered his name, and everyone there was so sweet. I'm glad we went here :)

I took my girlfriend to Geoffrey's on a recommendation from a friend. He told me to talk to Sonny…read more When we walked in we were actually greeted by her. I told her my friend Craig told me to come in and see her. Sonny was AMAZING. She knew exactly what to show us and gave us so many great options to chose from. They have a lot of great jewelry there. We got a great deal on exactly what my girlfriend was looking for. If your looking for great jerery at a good price and great customer service go see Sonny.

Ive been working with Sonny for years! She's basically my personal jewelry consultant at this…read morepoint! Not only is she an expert in her field, but makes the buying experience fun and relatable. I'd never work with another jeweler. Shes the real deal!

I go in here every once in a while but don't buy anything. It does have a lot of selection from…read moreearrings to necklaces to bracelets but for simply silver I think it's over priced. I once was looking for sime simple, tiny silver hoop earrings and they were over $20.

I love this store! I usually go there when I need to buy gifts or something pretty for myself that…read moreisn't too expensive. I'm always really impressed with their selection. Lots of really nice sterling silver items can be found here for a good price, and they are always having some kind of sale whenever I have shopped there. Sales associates are very knowledgable too. They know what they are selling.

My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!

Asked for a pricing through yelp and received an answer about my broken necklace within 30 minutes…read more The staff was friendly and got two of my gold necklaces repaired within a week. The pricing was fair.

I'm really disappointed with my experience at Pandora…read more I went in with my girlfriend to buy her a promise ring, and at the time everything seemed great. The ring fit perfectly in the store, and we were excited about the purchase. However, the next morning when she tried to take it off, it felt too tight. Since it was only slightly snug, we planned to exchange it for a slightly larger size. That's when we were told it was a final sale. The associate helping us, Andrea, never clearly explained that the ring would be final sale. At checkout, she casually asked, "Do you want to wear it out?" -- but she never clarified that this meant the item could not be exchanged or resized afterward. That is not clear communication. If we had been directly told, "This item is final sale and cannot be exchanged," we absolutely would have double-checked sizing or reconsidered. On top of that, Andrea was very rude and dismissive when we came back to ask about resizing. Instead of trying to help or calmly explain options, the interaction felt cold and unprofessional. For something as meaningful as a promise ring, better communication and customer service should be expected. This experience left a bad impression during what was supposed to be a special moment.

I love pandora and have always gotten great service at the stores in stonestown and serramonte. I…read moreneeded to make an exchange and was in the San Mateo area so popped in to do that at the store. I had spoken to pandora customer service beforehand and they said I could just go into the store and they could process an exchange. Stephanie was the one who helped me and had attitude from the start. I explained the situation and she made no effort to look up my account information and said she had received no call about an exchange (which the customer service agent never mentioned). She was quite rude and unhelpful during the whole exchange and judging from these other reviews it seems like this has been an ongoing issue with this specific store. I've already reached out to corporate, but shoppers be aware. Terrible customer service and workers at this store.

konstantin is a wonderful person who runs an honest great business. He cares for his customers, and…read moreabove all else, will not try to over charge you or sell you something you don't need. finding an honest jeweler now a days is difficult, but Konstantin is as honest as they come. I would recommend Kupfer to anyone asking for a great jeweler.

Outstanding service. Owner is extremely knowledgeable about jewelry and watch repair.read more

I stopped into Kern's to drop off a watch for service, and Marie turned it into a great…read moreexperience. Even though it was a bit busy, she took the time to get to know me (+ my brother in law) and learn exactly what I was looking for. The team's dedication doesn't stop once you leave the store. Both Chris and Marie have been fantastic at keeping in touch with me. Thank you for the wonderful hospitality!

I've lived in San Mateo County since 1994 and in Burlingame since 2022. I've been to Kerns in…read moreBurlingame at least half a dozen times over the past 18 months, most recently working with Chris. The in-store service is excellent. However, trying to actually purchase a timepiece -- specifically a Rolex or Patek Philippe -- has been an awful and frustrating experience. If I were advising a new watch buyer, I would recommend avoiding this store. Despite my efforts to build a relationship with this local authorized dealer, I've never once felt cared for or like I had any real chance of buying a watch. I've kept in touch via email and have returned to the store a reasonable number of times, yet I've never felt I was given a genuine opportunity. Maybe this is just "the game," and these brands are notorious for prioritizing repeat customers. But you can't become a repeat customer if you're never given a chance to purchase in the first place. This isn't a review written out of frustration over not being able to buy a five-figure timepiece. It's an honest account of my experience trying to build a genuine relationship with Kerns.

I had a very concerning experience with Galati Jewelers. I brought my wedding ring in to have it…read morestretched. The owner seemed nice enough and explained the process, telling me to come back the next day around 4:00 pm to pick it up. When I returned the next day at the time he gave me, the store was closed. I called multiple times, but there was no answer and the voicemail box was full. I went back again the following day -- still closed, even though the hours posted online and on the door indicated the store should be open. By chance, another person stopped by while I was there and told me that the owner frequently does not follow his posted hours. At that point I became extremely worried that I had been scammed out of my wedding ring. The stress of thinking I might have lost something so meaningful was awful. Businesses handling valuable and sentimental items like jewelry must operate professionally and reliably. Not being open during posted hours, not answering calls, and having a full voicemail is completely unacceptable. Based on my experience, I cannot recommend this business. If you value your jewelry and peace of mind, I would strongly advise going somewhere else.

Stunning work!!!! Worth every penny. Going back absolutely. My 30 year old beautiful diamonds…read moreare back, sized to his recommendation at a glance he knew what size I was and yep he's right!