I was nervous about hiring a gurney transport for my Father because his behavior has been…read moreunpredictable. Often times being very uncooperative. However, HPT did a wonder job, from start to finish. Shout out to Ed and Seth for your patience, communication, and professionalism. You put my Dad at ease, treated him very well, and he even said he enjoyed the ride. I would recommend Hawaii Patient Transport to anymore needing this type of service. Very kind and compassionate people all along the way: From the reservations person to the actual transport services.

Reckless driving on H1WB taking Tripler off ramp at 1:09pm May 1st, 2026. Tried to overtake cars on…read morethe on the off ramp, merging with no caution for other vehicles and crossing solid lines. Red Toyota with LP: HTP 14. Quality of care is highly questionable if this is a medical transporter with no regard to safety on the roads. Driver was an older gentleman wearing sunglasses that "waved" off other drivers as he was passing, assuming he was late to his drop off/ pick up at Tripler. Highly unprofessional especially in a company car.

Great service and value. Easy to call and schedule a…read moresame-day ride. Staff were professional and friendly.

Unfortunately they don't deal with health insurances. For two mile ride he charged altogether…read more$107. Plus the driver needs to put up more of a friendlier or cheerful face. He looks like he hates his job, to me. I spoke to him in my language (Tagalog) but he didn't seem to care about it. He spoke back to me but not much in conversing. This is what turns customers away. You don't feel welcomed at all. It's just a job. I I've met much better drivers on the island who transfers handicapped patients with cheerful attitudes. It makes the ride more enjoyable. I would've given a 5 stars, but, I just didn't feel that good vibe. For that I had to give it only 2.5stars. It could've gone better but it didn't.

Amazing service! Thank you very much for taking great care of our kupuna. The van was clean, new…read morecar smell, and easy to get in and out of. The driver was on time and could feel the aloha when talking to our family. Great value and servic. 10/10 would recommend to take care of your family!

Driver in black van is disrespectful I would never recommend this company to anyone. Patients also…read morecomplain he is on his phone while he drives worried more about his phone rather than pay attention to the road

Great, consistent staff. Easy to call them within reasonable hours to seek their daily and weekly…read moreavailability. Fair pricing for the most part as well. The only thing is that they're cash-only, no cards or checks.

Earl transport is very dependable & very reliable Great service always on time and great driver…read more Will definitely use this transportation company again!

If you are looking for dependable accessible taxi service in Honolulu Waikiki, I highly recommend…read moreFlash Shuttle. Our hotel referred us and we could not be happier with the service.. We booked in advance for transportation from the airport to our hotel and back with Lori, the owner. She was extremely friendly and punctual, and we had a lovely conversation both upon arrival and en route to departure. The vehicle was a mini-van with a rear-entry ramp. Lori expertly rolled me into the position and locked my chair in to place. We would definitely call Lori again upon our return.

So I've had the privilege of using Flash's ADA van services for persons with special transportation…read moreneeds. The Flash Staff is very professional and is extremely diligent with promptness. They have state of the art equipment to address your medical transport needs. Most importantly they pride themselves on safety. I wouldn't use any other service. Mahalo to Kalua and the crew!

Reliable, punctual, and very professional. Danny is courteous and attentive, and clearly…read moreunderstands the needs of elderly passengers. Vehicle is clean and well-maintained, and safety is always a priority. This service makes transportation stress-free for both seniors and people who to disabilities.

Normally, we handle our mom's doctor visits ourselves, but as she's become more frail, transferring…read moreher to and from the car has become increasingly difficult. For her recent procedure, especially with her recovering from anesthesia, we decided to use KM Transport - and we're so glad we did! We needed a last-minute ride, and Danny called me back promptly. He took down all the necessary information, sent an estimate via text, and confirmed the pick-up for the following day. Danny arrived on time, ensured Mom and her wheelchair were safely secured in his clean, comfortable minivan, and made the ride smooth. He was not only a careful driver but also kept the ride pleasant with friendly conversation. When her procedure was delayed, Danny was flexible with the schedule and maintained clear communication. Even with heavy traffic on the way back, the trip was stress-free. Once we arrived home, he made sure to wheel Mom into the living room to get her settled comfortably. He also accepts credit cards, which made the process even more convenient. I highly recommend KM Transport for anyone in need of reliable, non-emergency medical transportation.

I spoke to Aaron, the owner of Transport Services, on September 11, 2025. I shared my concerns from…read moremy,"Ride From Hell", review and he personally reassured me that he will address the said concerns with the driver to ensure this absolutely does not happen again...no speeding, no eating while driving, no taking eyes off the road, and staying in one's own lane. These are serious matters to address and I mentioned to him how he needed to know without a shadow of doubt (in his heart) that the driver will not do this again. The driver does not belong on our roads driving with no Aloha. On a lighter note, we had a pleasant conversation which led us to prayer exactly where God wanted us to be. You see, the entire time we spoke, I was asking God for direction. In fact, I asked God if I was to make the call today and he said yes. Before making the call, I asked God exactly what I should say, in fact, I wrote down exactly what I was told to say...I did not want to leave anything out or add anything from my own desire. While we were talking, I asked God if Aaron knew him as a Christian and he said, yes! Long story short, we were able to end our conversation with prayer, again exactly where God wanted us to be...giving him all the glory and praise he is due! God also told me exactly what to say in this follow-up review. I asked for confirmation before posting...he said post. God is always in control. God bless you Aaron.

The first time we used this company to transport my grandma home from the hospital the driver was…read moreearly, friendly and easy going. My mom felt comfortable using them again to pick up my grandma to take her to a doctors appointment. My uncle had called and made arrangements ahead of time but came the day of, they were a no show. My mom and uncle called numerous times, left a bunch of voicemails. They haven't called or responded at all. Completely unprofessional. I do not recommend using this company.

Best rates in town(unbeatable) excellent service with customer care, driver mike & Ryan was super…read morenice. When Ryan drop my husband off at koolau dialysis center, Ryan make sure my husband on nurse's hand & nice enough to call me let me know. I would definitely use this company again & highly recommend this company. Koko is owner of the company she seem very nice over the phone

I love there services but they should make standing orders for rides for people how have same…read moredoctors appointments 2 to 4 times a week so they don't bubble book your ride and stop marking you down as a no show and you can't get the proper care you should be getting because of this problem!!!

One of the worst medical transport companies. Slow service over-the-phone, inconsistent drivers and…read moretransports. You can schedule a pickup for a certain day, confirm it, and still get a no-call, no-show. Disappointing.

I would like to give negative stars if it was possible…read more.... I don't normally rage on social media but if any of you know people that use wheelchair transport here on Oahu, I had the WORST experience with Tan's Transport. I was warned that this company was awful, and I absolutely AGREE!!! First I spent 40 minutes on the phone trying to tell the guy that he was at the wrong address. He was on the correct street, but on the wrong end of it. I told him over and over to put my address in his GPS. He kept going in circles to the SAME, incorrect address (I know because I heard all the directions on the GPS). I kept trying to tell him where to go, but he kept telling me he's supposed to go to the incorrect address. 40 minutes of this! It was like a bad Rap Replinger cheeseburger episode but not at all funny. He finally says he's at a store which is at the opposite end of my complex but I tell him to just stay there and I'll walk over to him because I can't handle any more stupidity. But there was a lot more. He had another wheelchair passenger in the van already. So he moved her to a seat, loaded my son on, locked him in, and folded up her wheelchair and put it behind him. Mind you this is a regular passenger van. I am not sure if they are authorized to transport multiple wheelchair passengers at the same time or what. At this point we are already going to be at least 15 minutes late for our appointment. We get on the freeway and he asks me if he can stop in Waipio first. (We are going from Kapolei to Kapiolani.) I said no, we are already running late, I took off from work to take him to this appointment, and we are not going to miss it. HE THEN COMPLETELY IGNORES ME AND GOES TO WAIPIO ANYWAY. I'm about to lose my #$(^%&&*. Dr.'s office calls and asks how far out we are, I explain that the wheelchair transport was very late and is now taking us somewhere else first, I estimate we will be about 30 minutes late. They said they will let the Dr. know and call back if we need to reschedule. We get dropped off, luckily they can take us, and I ask the guy if he can just wait because it will be fast and considering all the aggravation he put us through I didn't want to be waiting around after for a ride back home. He says sure. No surprise at all, he wasn't there when we came out. A different driver, same company was there, with two other people in the van. He loads up my son, I get in, we head west. Then we get taken through Ewa Beach. These drivers either don't really speak English or pretend they don't. Are we getting abducted at this point? I don't know. He drops these two perfectly healthy looking people off (family? friends?) at a random house and we finally head home. Oh but on the way home I realize HE IS WATCHING TV WHILE DRIVING US!!!! @#$(^$*&@$%@#()@$^*@$%*( Unbelievable. To think they are being paid all day every day to take medically fragile kids, seniors, dialysis patients, etc. to their medical appointments and this is how they operate! We are talking two different drivers. SUPER SHADY COMPANY!!! I can't believe they are in business.

Debbie K. My Brother…read morereceives rides from Tan's Transport. The Dispatcher is kind and have excellent customer service. He makes sure my Brother is picked up in a timely manner. The Drivers are friendly and kind. They patiently help their patients in whichever way they need help. My Brother likes having conversations with the Drivers. Whenever you or anyone you need rides call Tan's Transport I highly recommend for excellent customer service.