Would highly recommend this transportation service. It was easy to book and communicate with the…read morecompany. As well as very punctual for my patient's appointment. I look forward to continuing to ask for their services.

Be careful of 3rd party PRIVATE Non-Emergency Medical transportation - NO agreements, contracts,…read moreetc... The following is non-emotional, just the facts from a one sided perspective. Facts: * Hospital notified us of an elderly family member being discharged from the trauma unit. * Contacted insurance and verified transportation coverage would be covered from hospital to rehab / care facility. * While working on roof ( construction services ) received a text invoice regarding a credit card payment from unknown vendor ( RJL Non-Emergency Medical Transportation ). * No contact prior to transportation. * No agreement, contract, etc... between client / family member, etc... prior to transport. Contacted Queens Hospital Jason C. Chang the President and Chief Executive Officer regarding this situation. He was very concerned and grateful to be made aware of the situation. * NOTE Queens hospital does not have any contractor or oversight of 3rd party or private transportation vendors. ( AKA: Your responsibility to verify their insurance and records ) Please reference the owners response below. Notes they do not have any contract with the clients NOR are they contracted with the Hospital ( BE CAREFUL ). Also talked with the Director of the Hospital regarding this situation. * No verification or provision of insurance coverage for client during transportation ( prior or post transportation ) * Private transporter even attempted to obtain payment via credit card from our elderly family member coming out of the trauma unit!!! * Hospitals don't allow patients to keep wallets or credits at the hospital. I believe this is a BASIC standards of practice inwhich a 3rd party medical transporter should be aware and mindful of. * Hospital verified private transportation was used ( after the fact ). NO agreement, contract, etc... with the transportation service was ever provided. Medical INSURANCE coverage does NOT include "private 3rd Non-Emergency Medical Transportation." Bottom line professional and personal option: We need to rise the bar within care, customer service and communication. With NO prior communication, agreements, contracts, etc... NO provision or disclaimer regarding insurance coverage during transportation, etc... BE CAREFUL!!! Too many are taking advantage of kind hard working families, our elderly, etc... Question: Would you transport an elderly loved one coming out of a trauma unit in a private 3rd Non-Emergency Medical Transportation service and motorized vehicle without: agreement, contract, provision of transportation insurance, etc... ? All and all this is constructive criticism from a family member, community member, business owner and individual who is very tried of seeing the elderly and families during challenging times taken advantage of vs cared for well. Maybe learn from Uber. Drivers have agreements, contracts, standards of practices, etc... via the app. On a positive note: the owner of this transportation company was cordial when communicating.

had a ride confirmed for August 24. Driver was 30 minutes late. Saferide is used by my health…read moreinsurance. I am not charged for using Saferide as part of my health benefits. They must have contracted to your company. Saferide gave me a text confirming my ride. Was told he was circling the complex in a white car. The car arrived 45 minutes late. The drive gave me his name of something like Gandhi, first or last name? He was not speaking good English, and said he was picking up someone else? Yet, he was right at my door. He drove away and the trip was canceled. He made me miss an important doctor visit. When I called Saferide they told me the driver's name. He gave me his name, but said he had another rider to make. Said look for another car was coming to get me. That didn't happen! The drive lied to me when he add someone else was assigned to me. Now Saferide is using your company tomorrow, August 28 to take ne to the doctor. This ride has been confirmed via text, just as the one this driver refused to pick me up when I got in the car. This driver was useless and I can only hope he isn't assigned to me tomorrow. I don't know how you hire thee people, but....This was not even a one star. I have more rides schedule next week. Hopefully, Saferide will assign this to another carrier. Several good reviews, but you hired a person not competent.

Great service and value. Easy to call and schedule a…read moresame-day ride. Staff were professional and friendly.

If you are looking for dependable accessible taxi service in Honolulu Waikiki, I highly recommend…read moreFlash Shuttle. Our hotel referred us and we could not be happier with the service.. We booked in advance for transportation from the airport to our hotel and back with Lori, the owner. She was extremely friendly and punctual, and we had a lovely conversation both upon arrival and en route to departure. The vehicle was a mini-van with a rear-entry ramp. Lori expertly rolled me into the position and locked my chair in to place. We would definitely call Lori again upon our return.

So I've had the privilege of using Flash's ADA van services for persons with special transportation…read moreneeds. The Flash Staff is very professional and is extremely diligent with promptness. They have state of the art equipment to address your medical transport needs. Most importantly they pride themselves on safety. I wouldn't use any other service. Mahalo to Kalua and the crew!

Reckless driving on H1WB taking Tripler off ramp at 1:09pm May 1st, 2026. Tried to overtake cars on…read morethe on the off ramp, merging with no caution for other vehicles and crossing solid lines. Red Toyota with LP: HTP 14. Quality of care is highly questionable if this is a medical transporter with no regard to safety on the roads. Driver was an older gentleman wearing sunglasses that "waved" off other drivers as he was passing, assuming he was late to his drop off/ pick up at Tripler. Highly unprofessional especially in a company car.

Was pounding and kept ringing doorbell and came way to early for pickup. Then to go back home i had…read moreto wait 1hr never again and i wouldnt recommend.

Amazing service! Thank you very much for taking great care of our kupuna. The van was clean, new…read morecar smell, and easy to get in and out of. The driver was on time and could feel the aloha when talking to our family. Great value and servic. 10/10 would recommend to take care of your family!

Driver in black van is disrespectful I would never recommend this company to anyone. Patients also…read morecomplain he is on his phone while he drives worried more about his phone rather than pay attention to the road

I spoke to Aaron, the owner of Transport Services, on September 11, 2025. I shared my concerns from…read moremy,"Ride From Hell", review and he personally reassured me that he will address the said concerns with the driver to ensure this absolutely does not happen again...no speeding, no eating while driving, no taking eyes off the road, and staying in one's own lane. These are serious matters to address and I mentioned to him how he needed to know without a shadow of doubt (in his heart) that the driver will not do this again. The driver does not belong on our roads driving with no Aloha. On a lighter note, we had a pleasant conversation which led us to prayer exactly where God wanted us to be. You see, the entire time we spoke, I was asking God for direction. In fact, I asked God if I was to make the call today and he said yes. Before making the call, I asked God exactly what I should say, in fact, I wrote down exactly what I was told to say...I did not want to leave anything out or add anything from my own desire. While we were talking, I asked God if Aaron knew him as a Christian and he said, yes! Long story short, we were able to end our conversation with prayer, again exactly where God wanted us to be...giving him all the glory and praise he is due! God also told me exactly what to say in this follow-up review. I asked for confirmation before posting...he said post. God is always in control. God bless you Aaron.

The first time we used this company to transport my grandma home from the hospital the driver was…read moreearly, friendly and easy going. My mom felt comfortable using them again to pick up my grandma to take her to a doctors appointment. My uncle had called and made arrangements ahead of time but came the day of, they were a no show. My mom and uncle called numerous times, left a bunch of voicemails. They haven't called or responded at all. Completely unprofessional. I do not recommend using this company.

Thank you! This is an absolutely 5* professional service that was there when I needed an after…read moresurgery wheel chair pickup and transportation to my door. Randyn was lovely and professional and the vehicle was comfortable and modern. Lynne was lovely and responsive which made the whole experience even Better. A huge thank you to the team at R and R Transport

Father and son are great I highly recommend them The…read moretransport is clean both are very respectful and reliable