I spoke to Aaron, the owner of Transport Services, on September 11, 2025. I shared my concerns from…read moremy,"Ride From Hell", review and he personally reassured me that he will address the said concerns with the driver to ensure this absolutely does not happen again...no speeding, no eating while driving, no taking eyes off the road, and staying in one's own lane. These are serious matters to address and I mentioned to him how he needed to know without a shadow of doubt (in his heart) that the driver will not do this again. The driver does not belong on our roads driving with no Aloha. On a lighter note, we had a pleasant conversation which led us to prayer exactly where God wanted us to be. You see, the entire time we spoke, I was asking God for direction. In fact, I asked God if I was to make the call today and he said yes. Before making the call, I asked God exactly what I should say, in fact, I wrote down exactly what I was told to say...I did not want to leave anything out or add anything from my own desire. While we were talking, I asked God if Aaron knew him as a Christian and he said, yes! Long story short, we were able to end our conversation with prayer, again exactly where God wanted us to be...giving him all the glory and praise he is due! God also told me exactly what to say in this follow-up review. I asked for confirmation before posting...he said post. God is always in control. God bless you Aaron.

The first time we used this company to transport my grandma home from the hospital the driver was…read moreearly, friendly and easy going. My mom felt comfortable using them again to pick up my grandma to take her to a doctors appointment. My uncle had called and made arrangements ahead of time but came the day of, they were a no show. My mom and uncle called numerous times, left a bunch of voicemails. They haven't called or responded at all. Completely unprofessional. I do not recommend using this company.

Great service and value. Easy to call and schedule a…read moresame-day ride. Staff were professional and friendly.

Unfortunately they don't deal with health insurances. For two mile ride he charged altogether…read more$107. Plus the driver needs to put up more of a friendlier or cheerful face. He looks like he hates his job, to me. I spoke to him in my language (Tagalog) but he didn't seem to care about it. He spoke back to me but not much in conversing. This is what turns customers away. You don't feel welcomed at all. It's just a job. I I've met much better drivers on the island who transfers handicapped patients with cheerful attitudes. It makes the ride more enjoyable. I would've given a 5 stars, but, I just didn't feel that good vibe. For that I had to give it only 2.5stars. It could've gone better but it didn't.

Very rude and unprofessional company. Owner very rude Filipino lady. Hung up on me. Drivers also…read moredon't know the laws of the road!!!! Yes, they got licenses but don't comprehend english!!!!! Don't use them!!! Small Filipino LLC Company out of Waipahu

Last week was my first time using medical transportation. I forgot driver name. His from kalihi…read moretoo. Awesome Driver, he called that he was on his way. That was awesome, communication is always great. We have the same driver from home to my Appointment and my Appointment back to home. I tried requesting this company RER key again, but they gave me I believe of R&B. I scheduled an appointment in a few days early for the pick up. My appointment time which is actually 1:20 PM, but I informed them that it was at 12:30. So that pick up time was about 12 o'clock. Nobody called. I called the MNT, they tried calling R&B company three times no answer which is terrible service. So we ended up using my car. The only reason I don't want to use my car is because I cannot drive at this time due to my neuropathy. And I didn't want my dad to carry the wheelchair putting it in taking it out because it's heavy. But I do recommend this company RERK. So I have my other appointment this coming Thursday, May 28 and I sure hope what happened today. Don't happen again on that day. So it's better if you schedule an appointment for a Ride and your appointment is one 1 PM. Let them know that your appointment is 12 o'clock or 1130. You know what I mean just in case. Do I recommend R&B? NO

Thank you! This is an absolutely 5* professional service that was there when I needed an after…read moresurgery wheel chair pickup and transportation to my door. Randyn was lovely and professional and the vehicle was comfortable and modern. Lynne was lovely and responsive which made the whole experience even Better. A huge thank you to the team at R and R Transport

Father and son are great I highly recommend them The…read moretransport is clean both are very respectful and reliable

Hiring Aloha Transport Assistance to help with transporting my mother from Oahu back to California…read morewas, by far, the best decision we could have made. Jeff was courteous, prompt, professional, and dependable. He was able to take care of getting her through the TSA checkpoint, boarding her on the plane, assisting with any needs that came up as well as arranging for medical transport to and from the airport. We couldn't have brought mom back home without Jeff and Aloha Transport Assistance. Thank you, Jeff, for everything you did for us!

I would like to give negative stars if it was possible…read more.... I don't normally rage on social media but if any of you know people that use wheelchair transport here on Oahu, I had the WORST experience with Tan's Transport. I was warned that this company was awful, and I absolutely AGREE!!! First I spent 40 minutes on the phone trying to tell the guy that he was at the wrong address. He was on the correct street, but on the wrong end of it. I told him over and over to put my address in his GPS. He kept going in circles to the SAME, incorrect address (I know because I heard all the directions on the GPS). I kept trying to tell him where to go, but he kept telling me he's supposed to go to the incorrect address. 40 minutes of this! It was like a bad Rap Replinger cheeseburger episode but not at all funny. He finally says he's at a store which is at the opposite end of my complex but I tell him to just stay there and I'll walk over to him because I can't handle any more stupidity. But there was a lot more. He had another wheelchair passenger in the van already. So he moved her to a seat, loaded my son on, locked him in, and folded up her wheelchair and put it behind him. Mind you this is a regular passenger van. I am not sure if they are authorized to transport multiple wheelchair passengers at the same time or what. At this point we are already going to be at least 15 minutes late for our appointment. We get on the freeway and he asks me if he can stop in Waipio first. (We are going from Kapolei to Kapiolani.) I said no, we are already running late, I took off from work to take him to this appointment, and we are not going to miss it. HE THEN COMPLETELY IGNORES ME AND GOES TO WAIPIO ANYWAY. I'm about to lose my #$(^%&&*. Dr.'s office calls and asks how far out we are, I explain that the wheelchair transport was very late and is now taking us somewhere else first, I estimate we will be about 30 minutes late. They said they will let the Dr. know and call back if we need to reschedule. We get dropped off, luckily they can take us, and I ask the guy if he can just wait because it will be fast and considering all the aggravation he put us through I didn't want to be waiting around after for a ride back home. He says sure. No surprise at all, he wasn't there when we came out. A different driver, same company was there, with two other people in the van. He loads up my son, I get in, we head west. Then we get taken through Ewa Beach. These drivers either don't really speak English or pretend they don't. Are we getting abducted at this point? I don't know. He drops these two perfectly healthy looking people off (family? friends?) at a random house and we finally head home. Oh but on the way home I realize HE IS WATCHING TV WHILE DRIVING US!!!! @#$(^$*&@$%@#()@$^*@$%*( Unbelievable. To think they are being paid all day every day to take medically fragile kids, seniors, dialysis patients, etc. to their medical appointments and this is how they operate! We are talking two different drivers. SUPER SHADY COMPANY!!! I can't believe they are in business.

Debbie K. My Brother…read morereceives rides from Tan's Transport. The Dispatcher is kind and have excellent customer service. He makes sure my Brother is picked up in a timely manner. The Drivers are friendly and kind. They patiently help their patients in whichever way they need help. My Brother likes having conversations with the Drivers. Whenever you or anyone you need rides call Tan's Transport I highly recommend for excellent customer service.

Would highly recommend this transportation service. It was easy to book and communicate with the…read morecompany. As well as very punctual for my patient's appointment. I look forward to continuing to ask for their services.

From the owner: Locally owned and operated, RLJ Non-Emergency Medical Transportation provides safe and reliable…read moretransportation services to those who need a little extra care. We speak English, Tagalog, and are dedicated to providing exceptional service to our clients. We answer our phones 7 days a week, and we are here when you need us. Expect nothing but the best from our company, as we treat our clients with kindness, respect, and compassion. We are committed to exceeding expectations and providing a higher level of quality and care. We accept ambulatory, wheelchair, and gurney riders. Available Monday to Saturday, 4am to 10pm, and Sunday, 6am to 4pm, we can get you to and from various appointments, grocery shopping, medication pick up, errands, senior activities, and much more. Additionally, we can bring you home safely from doctors' appointments and after discharge from a hospital. Our drivers are CPR and First Aid Certified, and we are committed to providing safe and reliable transportation services.