I love there services but they should make standing orders for rides for people how have same…read moredoctors appointments 2 to 4 times a week so they don't bubble book your ride and stop marking you down as a no show and you can't get the proper care you should be getting because of this problem!!!

One of the worst medical transport companies. Slow service over-the-phone, inconsistent drivers and…read moretransports. You can schedule a pickup for a certain day, confirm it, and still get a no-call, no-show. Disappointing.

I spoke to Aaron, the owner of Transport Services, on September 11, 2025. I shared my concerns from…read moremy,"Ride From Hell", review and he personally reassured me that he will address the said concerns with the driver to ensure this absolutely does not happen again...no speeding, no eating while driving, no taking eyes off the road, and staying in one's own lane. These are serious matters to address and I mentioned to him how he needed to know without a shadow of doubt (in his heart) that the driver will not do this again. The driver does not belong on our roads driving with no Aloha. On a lighter note, we had a pleasant conversation which led us to prayer exactly where God wanted us to be. You see, the entire time we spoke, I was asking God for direction. In fact, I asked God if I was to make the call today and he said yes. Before making the call, I asked God exactly what I should say, in fact, I wrote down exactly what I was told to say...I did not want to leave anything out or add anything from my own desire. While we were talking, I asked God if Aaron knew him as a Christian and he said, yes! Long story short, we were able to end our conversation with prayer, again exactly where God wanted us to be...giving him all the glory and praise he is due! God also told me exactly what to say in this follow-up review. I asked for confirmation before posting...he said post. God is always in control. God bless you Aaron.

The first time we used this company to transport my grandma home from the hospital the driver was…read moreearly, friendly and easy going. My mom felt comfortable using them again to pick up my grandma to take her to a doctors appointment. My uncle had called and made arrangements ahead of time but came the day of, they were a no show. My mom and uncle called numerous times, left a bunch of voicemails. They haven't called or responded at all. Completely unprofessional. I do not recommend using this company.

had a ride confirmed for August 24. Driver was 30 minutes late. Saferide is used by my health…read moreinsurance. I am not charged for using Saferide as part of my health benefits. They must have contracted to your company. Saferide gave me a text confirming my ride. Was told he was circling the complex in a white car. The car arrived 45 minutes late. The drive gave me his name of something like Gandhi, first or last name? He was not speaking good English, and said he was picking up someone else? Yet, he was right at my door. He drove away and the trip was canceled. He made me miss an important doctor visit. When I called Saferide they told me the driver's name. He gave me his name, but said he had another rider to make. Said look for another car was coming to get me. That didn't happen! The drive lied to me when he add someone else was assigned to me. Now Saferide is using your company tomorrow, August 28 to take ne to the doctor. This ride has been confirmed via text, just as the one this driver refused to pick me up when I got in the car. This driver was useless and I can only hope he isn't assigned to me tomorrow. I don't know how you hire thee people, but....This was not even a one star. I have more rides schedule next week. Hopefully, Saferide will assign this to another carrier. Several good reviews, but you hired a person not competent.

Great service and value. Easy to call and schedule a…read moresame-day ride. Staff were professional and friendly.

We use medical transportation daily for my spouse (who is disabled and uses a wheelchair) to attend…read morean adult day care program. RERK is the most reliable of the different companies we've used. They are usually on time and it's usually the same driver most days, morning and afternoon. Other companies were sometimes too early and he wasn't even ready yet. Or too late, which was a problem since we have to go to work at a certain time. If my husband is not scheduled (like if he is staying home that day) they usually call to make sure that he doesn't need a ride. In the past with other companies, scheduled rides were canceled and no one informed us!

Very rude and unprofessional company. Owner very rude Filipino lady. Hung up on me. Drivers also…read moredon't know the laws of the road!!!! Yes, they got licenses but don't comprehend english!!!!! Don't use them!!! Small Filipino LLC Company out of Waipahu

Thank you! This is an absolutely 5* professional service that was there when I needed an after…read moresurgery wheel chair pickup and transportation to my door. Randyn was lovely and professional and the vehicle was comfortable and modern. Lynne was lovely and responsive which made the whole experience even Better. A huge thank you to the team at R and R Transport

Father and son are great I highly recommend them The…read moretransport is clean both are very respectful and reliable

Hiring Aloha Transport Assistance to help with transporting my mother from Oahu back to California…read morewas, by far, the best decision we could have made. Jeff was courteous, prompt, professional, and dependable. He was able to take care of getting her through the TSA checkpoint, boarding her on the plane, assisting with any needs that came up as well as arranging for medical transport to and from the airport. We couldn't have brought mom back home without Jeff and Aloha Transport Assistance. Thank you, Jeff, for everything you did for us!

I would like to give negative stars if it was possible…read more.... I don't normally rage on social media but if any of you know people that use wheelchair transport here on Oahu, I had the WORST experience with Tan's Transport. I was warned that this company was awful, and I absolutely AGREE!!! First I spent 40 minutes on the phone trying to tell the guy that he was at the wrong address. He was on the correct street, but on the wrong end of it. I told him over and over to put my address in his GPS. He kept going in circles to the SAME, incorrect address (I know because I heard all the directions on the GPS). I kept trying to tell him where to go, but he kept telling me he's supposed to go to the incorrect address. 40 minutes of this! It was like a bad Rap Replinger cheeseburger episode but not at all funny. He finally says he's at a store which is at the opposite end of my complex but I tell him to just stay there and I'll walk over to him because I can't handle any more stupidity. But there was a lot more. He had another wheelchair passenger in the van already. So he moved her to a seat, loaded my son on, locked him in, and folded up her wheelchair and put it behind him. Mind you this is a regular passenger van. I am not sure if they are authorized to transport multiple wheelchair passengers at the same time or what. At this point we are already going to be at least 15 minutes late for our appointment. We get on the freeway and he asks me if he can stop in Waipio first. (We are going from Kapolei to Kapiolani.) I said no, we are already running late, I took off from work to take him to this appointment, and we are not going to miss it. HE THEN COMPLETELY IGNORES ME AND GOES TO WAIPIO ANYWAY. I'm about to lose my #$(^%&&*. Dr.'s office calls and asks how far out we are, I explain that the wheelchair transport was very late and is now taking us somewhere else first, I estimate we will be about 30 minutes late. They said they will let the Dr. know and call back if we need to reschedule. We get dropped off, luckily they can take us, and I ask the guy if he can just wait because it will be fast and considering all the aggravation he put us through I didn't want to be waiting around after for a ride back home. He says sure. No surprise at all, he wasn't there when we came out. A different driver, same company was there, with two other people in the van. He loads up my son, I get in, we head west. Then we get taken through Ewa Beach. These drivers either don't really speak English or pretend they don't. Are we getting abducted at this point? I don't know. He drops these two perfectly healthy looking people off (family? friends?) at a random house and we finally head home. Oh but on the way home I realize HE IS WATCHING TV WHILE DRIVING US!!!! @#$(^$*&@$%@#()@$^*@$%*( Unbelievable. To think they are being paid all day every day to take medically fragile kids, seniors, dialysis patients, etc. to their medical appointments and this is how they operate! We are talking two different drivers. SUPER SHADY COMPANY!!! I can't believe they are in business.

Debbie K. My Brother…read morereceives rides from Tan's Transport. The Dispatcher is kind and have excellent customer service. He makes sure my Brother is picked up in a timely manner. The Drivers are friendly and kind. They patiently help their patients in whichever way they need help. My Brother likes having conversations with the Drivers. Whenever you or anyone you need rides call Tan's Transport I highly recommend for excellent customer service.

Would highly recommend this transportation service. It was easy to book and communicate with the…read morecompany. As well as very punctual for my patient's appointment. I look forward to continuing to ask for their services.

Be careful of 3rd party PRIVATE Non-Emergency Medical transportation - NO agreements, contracts,…read moreetc... The following is non-emotional, just the facts from a one sided perspective. Facts: * Hospital notified us of an elderly family member being discharged from the trauma unit. * Contacted insurance and verified transportation coverage would be covered from hospital to rehab / care facility. * While working on roof ( construction services ) received a text invoice regarding a credit card payment from unknown vendor ( RJL Non-Emergency Medical Transportation ). * No contact prior to transportation. * No agreement, contract, etc... between client / family member, etc... prior to transport. Contacted Queens Hospital Jason C. Chang the President and Chief Executive Officer regarding this situation. He was very concerned and grateful to be made aware of the situation. * NOTE Queens hospital does not have any contractor or oversight of 3rd party or private transportation vendors. ( AKA: Your responsibility to verify their insurance and records ) Please reference the owners response below. Notes they do not have any contract with the clients NOR are they contracted with the Hospital ( BE CAREFUL ). Also talked with the Director of the Hospital regarding this situation. * No verification or provision of insurance coverage for client during transportation ( prior or post transportation ) * Private transporter even attempted to obtain payment via credit card from our elderly family member coming out of the trauma unit!!! * Hospitals don't allow patients to keep wallets or credits at the hospital. I believe this is a BASIC standards of practice inwhich a 3rd party medical transporter should be aware and mindful of. * Hospital verified private transportation was used ( after the fact ). NO agreement, contract, etc... with the transportation service was ever provided. Medical INSURANCE coverage does NOT include "private 3rd Non-Emergency Medical Transportation." Bottom line professional and personal option: We need to rise the bar within care, customer service and communication. With NO prior communication, agreements, contracts, etc... NO provision or disclaimer regarding insurance coverage during transportation, etc... BE CAREFUL!!! Too many are taking advantage of kind hard working families, our elderly, etc... Question: Would you transport an elderly loved one coming out of a trauma unit in a private 3rd Non-Emergency Medical Transportation service and motorized vehicle without: agreement, contract, provision of transportation insurance, etc... ? All and all this is constructive criticism from a family member, community member, business owner and individual who is very tried of seeing the elderly and families during challenging times taken advantage of vs cared for well. Maybe learn from Uber. Drivers have agreements, contracts, standards of practices, etc... via the app. On a positive note: the owner of this transportation company was cordial when communicating.

Reckless driving on H1WB taking Tripler off ramp at 1:09pm May 1st, 2026. Tried to overtake cars on…read morethe on the off ramp, merging with no caution for other vehicles and crossing solid lines. Red Toyota with LP: HTP 14. Quality of care is highly questionable if this is a medical transporter with no regard to safety on the roads. Driver was an older gentleman wearing sunglasses that "waved" off other drivers as he was passing, assuming he was late to his drop off/ pick up at Tripler. Highly unprofessional especially in a company car.

Was pounding and kept ringing doorbell and came way to early for pickup. Then to go back home i had…read moreto wait 1hr never again and i wouldnt recommend.