I ordered upgraded leather seats for my 2020 Grand Cherokee. all front facing was to be leather. No front facing vinyl at all. They had to make them 4 separate times but finally got it right. The company kept sending front facing vinyl seats and told me it was leather. I kept telling them it was vinyl and not leather. They argued with me. They finally checked with production, realized the mistake , actually admitted being wrong, apologized said the factory was not following the order and finally made it right. The District manager Gary flew in from California to Illinois to oversee the install. When it was done today I finally got what I paid for. The installer Jesus was awesome through the entire process, none of it was his fault and he did everything he could to make it right. Thank you Jesus and Gary for taking care of a customer. I am finally happy with my seats, it was a battle, but I am happy now. read more