If you want to see her for an appointment, be expected to wait over a month. I found it difficult…read moreto discuss concerns with her too.

Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

Everything!! Very concerned about your health and well being!! Very intense interview with the…read moredoctor and staff who listens to your concerns and questions!

Dr Guyer has helped me in so many ways with my health and stamina. He is well versed in all aspects…read moreof healing and medicine. I definitely recommend him and he's worth the initial wait time.

Very pleasant staff As a physician myself, Dr Limbil and his…read morestaff took wonderful care of my mother after her injury and provided us with all information we might need to take back to her own doctor. He is a very capable physician and I would strongly recommend him for your urgent care needs. Victor L. Beer, MD Tucson, AZ

I went to this location to have a strep test. The staff was unprofessional and seemed untrained…read more They needed several adults to understand and administer a basic vitals questionnaire. This location also has a uniquely high contractual rate with insurance companies. It is significantly more expensive than a normal urgent care clinic. After speaking with SMC and my insurance, their contracted rate is 4-5 times higher than a normal urgent care and the rate cannot be negotiated down. Do not go to this location unless you are swimming in cash. Edit: The company wanted to throw a bunch of jargon about how their prices are competitive so I feel the need to help potential customers. On your bill there will be only one line item charged. It's a 45 minute office visit charged at an exorbitant rate for a simple urgent care strep test visit. It's listed as a contracted rate which I confirmed with SMC's billing department and my own insurance company. The rate may be different for each insurance carrier but for my carrier, anthem, which is obviously very common, it was over $200. Having been to urgent care a dozen or so times in the last decade, the final bill for these services was 4-5 times higher than every other in-network urgent care I have been to in that time frame. Save yourself hundreds of dollars and shoddy healthcare and pick any number of name brand competitors in the area.

DR Capen is a wonderful Doctor who truly cares about his patients.I have went to him for years and…read morethe staff is wonderful and considerate always smiling.

Dr. Capen is very thorough and works for patient centered care, his staff, however, operate in the…read moreopposite extreme. Four office visits and I am yet to experience less than a 2 hour wait time - and that is with calling ahead for delay updates (without those expect upwards of 4 hours delay, not kidding). I understand it is challenging for staff when Dr. Capen commonly goes overtime with patients but less severe attitudes from check-in personnel and more accommodations for patients who are physically unable to withstand extreme wait times should be explored. During my relatives last appointment, after calling ahead and still being told of additional wait time, he was told he would be seeing the NP ( who was overheard complaining about his transfer to her schedule) not Dr. Capen. I had to call the office and threaten reviews to have him placed back on Capen's schedule. Call backs are equally challenging often exceeding 24 hours. My relative nurse and I have both been leaving messages for biopsy /oncology contact information. 3 weeks later, still no return call. It typically takes at least 24 hours for a return call but baffled at delay surpassing weeks. A biopsy had been scheduled then we were told last minute it could not be done. Weeks later I heard from a new surgical center that they could get the sample using a different method. My relative was frustrated and tired and stated he did not want a biopsy and went on hospice. He would now like more information on the latest biopsy approach. I anticipated this would be challenging for Capen's office staff but several weeks is plenty of time to simply return a call to either me or his nurse regarding his options. Dr. Capen is a great doctor but patient centered care must be viewed as a team effort among his staff or it all falls apart leaving frustrating and time sensitive gaps in care.

******************MUST READ LOST DR. JACOB DEWITT !!!!************…read more After searching the whole internet from Africa to Canada I can say that I have found Dr. Jacob Dewitt! Your welcome. LOL He is at IDPCHealth and has opened up his own practice. He is located in Zionsville only 11 miles from the old office. Dr. DeWitt is such an incredible Doctor when I found out he was gone I was having a meltdown. He helped me transition from my move out here from CA and unfortunately my healing and recovering is not over yet. For all you folks who need Dr. DeWitt call # 3174474532 and/or go to website listed below to become a member with even better benefits!!!! https://idpchealth.com https://idpchealth.hint.com/signup/membership/contacts?= **************FOUND LOST DOCTOR !!!! AMEN***********************

Great care for the whole family! After years of fighting medical billing codes, I finally do not…read morehave to worry about receiving a "mystery" bill months later. The doctors and the nurse practitioner at Westfield Premier are exactly that - premier. The service is top notch and the customer service is fantastic. If you care about your health (and your wallet) - do yourself a favor - and sign up with this great practice.

My experience with this physical therapy practice has been extremely disappointing. Before I chose…read morethis office, I was told that my bill could be negotiated. I relied on that information when I decided to receive treatment there. Years later, that promise has not been honored, and I feel that I was given misleading information to get me through the door. I was billed around $400 per day, even though my sessions did not always last a full hour and were sometimes much shorter. Based on my experience, the way the services and billing were explained to me did not match what actually happened. I consider that misleading and believe their advertising and promises about costs were not clear or accurate. I have waited patiently for years trying to get this resolved. I also called several times and did not receive return calls. That made me feel like my concerns only mattered when money was involved. In my experience, this practice gave the impression that patient care came first, but the way my billing concerns were handled made me feel that collecting money was the main priority. I would strongly recommend that anyone considering this place get every statement about pricing, session length, discounts, insurance, and bill negotiations in writing before agreeing to treatment. I am sharing this because I do not want another person to make a major financial decision based on promises that may later change. I will continue documenting what happened, seeking legal advice, and considering complaints with the appropriate agencies regarding the billing practices and representations that were made to me.

Definitely recommend!! I was hesitant at first because I am not a fan of chiropractors but they…read moremade me feel special, listened to my concerns and fixed my issues on 4 sessions!! They offer acupuncture which I never thought would help and even the floating pod! 4 message chairs available as well. Convenient location and free parking!!!

She is amazing! Listens, very compassionate. On point with her diagnosis. Happy to have her as my…read moredoctor!

I have been a patient of Dr. Mashindi for several years. I have had experience with a number of…read moredoctors over the years, some definitely better than others. I have found Dr. Mashindi to be one of the very best primary care physicians that I have worked with, and I feel very fortunate to be one of her patients. Dr. Mashindi has demonstrated to me that she always has my health and best interests at heart. She is always a pleasure to meet with, kind, sensitive to my needs, and always on her game. Dr. Mashindi also runs a very efficient office that avoids lengthy times sitting in the waiting room. My health record is long and complicated, and I feel incredibly blessed to have Dr. Mashindi as my primary care physician. Thank you.

Dr Musa is an excellent physician. She is very personable and also knowledgeable about medicine…read more She takes the time to listen and discuss your concerns. She's very thorough and follows up with test results. She was with a different group and I followed her to her current location.