Our primary care physician moved away -- we needed to find another that United Healthcare medical insurance considered "in network."
After calling around rather a lot, we finally found this place -- not terribly close to us, but still within reasonable driving distance. I'm biased toward the Community Health Network, after I received such superb care during my brief hospital stay at Community Hospital South; their network is also less expensive than Franciscan.
So: Location. Right next to the freeway exit (465 & Washington Street E) -- easy to get to. Dedicated parking lot, and easy to drop patients off at the front door.
Facilities: Clean, comfortable, roomy waiting area. Friendly and efficient front desk staff. Plenty of available masks & hand sanitizer. Waiting area easy to socially distance. Chairs comfortable.
Experience making appointment: Courteous receptionist who helped me immediately, and offered two back-to-back appointments (for myself and His Goatness) within four days of my call. Appointments can be booked online, as well, for existing patients.
Filling out forms/receiving results/payment: ALL available online, and easy to navigate. Received access to my visit summary within three hours. Received access to my labwork as soon as it was reviewed by the pathologist. Reminders for treatments/diagnostics due show up on the app as well -- makes it easy to keep track of ongoing care.
Medical staff: Samoyia, the nurse, was friendly, efficient, and helpful. Dr. Zachary Crowell, new to the practice, was logical, organized, and pleasant, spending all the time needed to sort and make sense of my medical history and needs. He made two referrals to deal with my current needs, all within the same network -- I received callbacks and made appointments before the day was over. I'm going to enjoy working with the both of them, going forward!
Bonus: During hours/days the Family Practice is closed, there is an in-network urgent care and lab facility *right downstairs.* Appointments can be either walk-in or booked online. read more