We left our long-time family doctor and started seeing Dr. Carmen Cudiamat at Hancock Family…read morePractice. We had no idea what we had been missing! We almost never wait more than a few minutes to be seen, everyone in the office is friendly in person and on the phone, and the doctors are attentive. I would recommend the practice to anyone.

Dr. Alexandru Nitu is the most, compassionate, caring doctor ever! He works hard to ensure the…read moretreatment I'm receiving is the best for me!!

I did not have any issues w/the office. Everyone I dealt with was super nice and accommodating…read more Maybe I didn't have to wait too long bc my appointments were early a.m. Dr Nito is very personable. I absolutely HATE, HATE, HATE needles and they were very conscious of that fact. During the procedure Dr. Nito told me everything he was going to do and how it should feel before he did it.

DR Capen is a wonderful Doctor who truly cares about his patients.I have went to him for years and…read morethe staff is wonderful and considerate always smiling.

Dr. Capen is very thorough and works for patient centered care, his staff, however, operate in the…read moreopposite extreme. Four office visits and I am yet to experience less than a 2 hour wait time - and that is with calling ahead for delay updates (without those expect upwards of 4 hours delay, not kidding). I understand it is challenging for staff when Dr. Capen commonly goes overtime with patients but less severe attitudes from check-in personnel and more accommodations for patients who are physically unable to withstand extreme wait times should be explored. During my relatives last appointment, after calling ahead and still being told of additional wait time, he was told he would be seeing the NP ( who was overheard complaining about his transfer to her schedule) not Dr. Capen. I had to call the office and threaten reviews to have him placed back on Capen's schedule. Call backs are equally challenging often exceeding 24 hours. My relative nurse and I have both been leaving messages for biopsy /oncology contact information. 3 weeks later, still no return call. It typically takes at least 24 hours for a return call but baffled at delay surpassing weeks. A biopsy had been scheduled then we were told last minute it could not be done. Weeks later I heard from a new surgical center that they could get the sample using a different method. My relative was frustrated and tired and stated he did not want a biopsy and went on hospice. He would now like more information on the latest biopsy approach. I anticipated this would be challenging for Capen's office staff but several weeks is plenty of time to simply return a call to either me or his nurse regarding his options. Dr. Capen is a great doctor but patient centered care must be viewed as a team effort among his staff or it all falls apart leaving frustrating and time sensitive gaps in care.

If you haven't Been to this location lately, you should go back, I used to have a lot of complaints…read moreas well, but i stuck with it and I'm glad I did. They have gotten rid of all the rude people and replaced then with genuinely caring staff. I was fortunate to get a new Dr instead of a NP I have Dr. Downard and he's awesome, he really cares about what's going on with me and is never in a rush to Leave the room. I get very quality care now, so I'm glad I hung in there.

I wouldn't take a stray sick/injured animal to this clinic. In 2017 my son had a swollen testical…read more That doctor not only misdiagnosed him but accused him of being a drug addict. She said she would refer him to a urologist and never did. She said he had a twisted testical we finally took him to the ER where we learned he had testicular cancer. He was then admitted to Saint Vincent Hospital and the tumor removed. At that point the cancer had spread and he was transferred to IU Cancer Center. Thankfully he is in remission. Do Not Trust these ppl. I only gave 1 star because the system wouldn't let me post this otherwise

I started seeing Dr. Shah in January of 2022. He has an excellent bedside manner and takes time to…read moretruly listen. He was able to help diagnosis a condition with my hands that i had suffered with for over 10 yrs. and referred me to the proper specialist. He always responds to questions you may have regarding to your health. He is the family Dr. for my entire family. He will be greatly missed as he prepares to move out of state to practice. It is so hard to find a Dr. who truly cares about your whole health wellbeing!