These guys are really dishonest and provide horrible customer service, specifically Raj, who was my main contact. I purchased a part for my TV at their online store. They told me they wouldn't ship it until my paypal payment cleared. It did clear and I received no confirmation about the shipment. When I emailed about it, I got no response. I emailed again and they said they shipped it yesterday (5 days after the payment cleared, 7 days after I ordered it. When I finally received it, I installed it, and it didn't work. (By the way, I have since found the part elsewhere and it is working fine.) So I emailed about returning it. It took TWELVE emails to get them to actually response and accept the return. They just would not respond for the longest time. Raj was particularly rude telling me I don't know about "tech" and that he wasn't going to even accept the return. Finally, he said he will charge a restocking fee. At this point I said fine whatever, I just want to get this over with. I mailed the part back to them via UPS and confirmed delivery. 12 days after the part had been confirmed delivered, I hadn't heard anything or seen any refund. I emailed them, and of course, no response. Then I called the phone number that was provided. Raj told me that they would have to order something to test if the part was working to see if I had damaged it (the part which I told them it was not working in the first place). I told him that doesn't make any sense as that's the reason I am returning it, but Raj insisted. He said it should be coming tomorrow and then they can test it and then refund the money. Even though it didn't make sense to me, I agreed to wait just to get it over with. One week later, no call back. I call again and he says they're ordering whatever they need to test it, should be there tomorrow. I gave them another two weeks, no call back, nothing. I called again. After arguing with me, he finally agreed to send the money back via PayPal without testing the part. He said it will do it later that week. I wait another week and a half, with no activity on my PayPal account. I called Raj again and left a message, no call back. I waited another week and called again, he said they sent me a check. I had moved right after I sent the part back to them and had all my mail forwarded. They sent the check to the old address because they didn't ask if my address is correct as they told me they were sending it via PayPal. He said he would cancel the check and mail another one to the correct address tomorrow. Another week goes by, nothing! I called and they said they didn't mail it out yet, but they will tomorrow, of course, this was right before Thanksgiving. I called again and he told me I gave them the wrong address (not true, they hadn't bothered to tell me they were sending a check so I never had a chance to give the correct address) and they had mailed it to the new one I gave. Raj said Arun did that and I would have to talk to him to confirm the address. So I asked Raj to tell Arun to call me back to confirm that he mailed it to the right address. That was last week, no call back. I called today, no answer and voicemail is full! So now it has been THREE MONTHS since I sent the part back. It's been 4 weeks since they sent the check to the address with mail forwarding, so I should have received that canceled check by now (I've received many other things forwarded from my old address). It's been 2 weeks since they sent the check to the correct address and it's still not in my mailbox. My conclusion is that Raj is lying to me about sending any checks and refunding the money or I would've received both checks by now. This guy knows nothing about customer service; he's rude, unresponsive, completely disrespectful of people's time, and, I believe, a liar. If I receive a check, I will amend this post, but I doubt that will happen.
UPDATE: I did receive the check finally yesterday (more than three months after the return was received by them). And it was the check most recently mailed, not the ones "mailed" previously. read more
