This is a follow up: I have been going back and forth with…read moretheir billing office for over 3 months now and have found them to be most lacking in customer service. It turns out they are responsible for a billing error from 6 month ago but still think I should pay them (They only informed of this error 2 months ago). Their employee had my credit card on file was responsible for charging me automatically. That that person failed to charge me is not my responsibility. Can you imagine a company expending hours and hours of staff time trying to collect $60? Now they're saying if I don't pay it'll go to collections. When I try to talk to a supervisor they refuse to put me in touch with them. And what did I get from my first review from the company? "Contact us on line and we'll help". Sure? Not! My advice to you is go elsewhere.

For some reason my post disappeared!? Went here once and experienced same problem as others state…read more Therapist spent most of his time instructing another therapist across the room and not paying attention to what he was doing. I left in horrible pain. Would never go back!

I was referred to Rebound Redmond for work on my painful , bone on bone hip…read more Fortunately Sigi was available within days of the referral. Sigi was fantastic in every way, had reviewed my chart and listened to my list of problems. He worked with me for 7 sessions, always attentive to my input and answering my many questions. I "graduated " with improved scores on all my problem areas. My outlook about my problem hip has changed from dread to : I can now function comfortably! Sigi is cheerful, attentive and I feel lucky to have had him for a therapist. All the staff, starting with the receptionist , are friendly and the environment feels supportive! Thank you.

The people are welcoming, very professional and skilled while being totally personable! I had…read moreTaylor, she's fantastic! Very caring! She specializes in upper extremities. She has really helped my arthritic hands. I highly recommend Rebound PT and highly recommend Taylor!

Highly skilled compassionate therapist Lovely compassionate…read moretherapist with mad skills. Helped my knee pain after two falls.

Sharlene was able to take me at the last minute and I am so grateful! This was one of the best…read moremassages I have ever received. I felt extremely comfortable and at ease from the moment I walked in the door. I loved it so much I can't wait to return, let my husband fish and I will go get massaged! Win win!

Nice and clean place but their business handling scores a ZERO STARS from me. I was told my visits…read morewould be $20 per visit after insurance and that I need to pay that $20 every time I come in. Two months later I'm told they cost over $200 per visit and I owe an additional $20 each for all those visits. Can someone help me reach the knife they stuck in my back? If I were you I'd do what I'm now going to do and that's taking my business elsewhere

I was referred by the VA to TAI where Eric is the clinic manager. I saw 3 different therapists…read more With the exception of one (the only one that had had an injury similar to mine) simply prescribed 100% to the exact routine of what I found in numerous youtube.com videos. My therapy was "cookie cutter", generic, one-size fits all with zero consideration for my physical condition, age, or surgical history. Their management and administrative staff had zero clue on what the VA procedures for extending service or communicating with the VA were and continually tried to shift the blame to the VA, which resulted in a big gap in my treatment. This is despite the VA providing TAI explicit instructions additionally relayed by myself, and still couldn't do the simplest task of faxing a simple form to the VA on time. Despite numerous conversations with corporate administrative staff, Redmond, OR clinic office personnel, and clinic management, the issue was not resolved leaving me angry and frustrated. Upon me expressing my anger over their incompetence (non-threatening of any person at the clinic), the VA was contacted stating that I was threatening (I threatened to do what I am doing now, and that is write reviews); however, the VA police contacted me, which only ended with the officer determining that there was no need to even file a report on the matter as the claim was, in his words, "unfounded". I highly recommend, particularly if you are a veteran going through the VA system, to ask for any provider other than Therapeutic Associates Inc.

I had surgery on my ankle and my doctor suggested physical therapy afterward. I was skeptical but…read morereluctantly went to Therapeutic Associates in Redmond, OR. I could not be more pleased with my results and everyone I worked with there. The team there is knowledgeable and friendly, and I feel I've gotten back to normal way faster than if hadn't gone. Highly recommend.

I"ve worked in the Skilled Nursing Facility business for over 30 years. I was a former RN and…read moreDirector of Nursing in Portland and Los Angeles. My mother has needed rehab in Redmond twice and stayed at Regency both times. I was very pleased with the care and the therapy and found them to be extremely helpful and professional. The reality at any facility is that staffing is a challenge and there are occasional long wait times. However, my mother found the staff to be very responsive and very caring. The therapy team was fantastic and very motivating. I highly recommend this facility for anyone needing either skilled or long term care.

From the owner: Regency Redmond Rehabilitation and Nursing Center in Oregon offers Skilled Nursing and Long Term…read moreCare Services while focusing on the unique qualities of each individual in a compassionate and caring environment. Our experienced team of nursing, dietary, social services, therapy, therapeutic recreation, and certified nursing assistants provide physician-directed care, based on the needs of each individual. Our programs offer a full range of treatments when recovering from a serious injury, illness, or surgery. Through collaboration with the residents, their families, medical providers, and our staff, we develop a personalized plan that promotes faster recovery so the resident can return home sooner.

I highly recommend Step and Spine at Eagle Crest! Both Esther and Lisa worked with me to determine…read morethe cause of my back pain (which was an unusual cause). They did scar tissue management and stretching of key areas then added strengthening. My posture improved, my back pain resolved, and I have daily exercises to do on my own. I am able to hike 3+ miles without pain but know what to do if the pain returns. Both PTs listened to my concerns and were very responsive to questions. Esther easily changed the day's plan when I came in with immediate issues that needed addressing after a fall. I would not hesitate to recommend them to anyone needing PT services.

From the owner: Step & Spine Physical Therapy located in Redmond, OR is a leading outpatient physical therapy…read moreclinic with convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

Nicolette and her lovely assistants helped through a 7-month recovery from biceps tendon surgery…read morelast November. I sought out Nicolette again because I've had such a good experience with her in the past. Her combination of soft tissue massage and functional exercises is top-tier. She showed me everything I needed to know about rehabbing my injury and gave me all the tools and instructions needed to continue my progress at home. Nicolette and her team are easily the best at what they do in the area and I cannot recommend Rebound Physical Therapy at the Redmond Athletic Club (the RAC), enough.

From the owner: Rebound Physical Therapy has been at the forefront of orthopedic physical therapy, spine care, hand…read moretherapy and sports medicine in Bend and Central Oregon since 1995. Rebound Physical Therapy Bend and Central Oregon are dedicated to providing patients with convenient, high-quality care, and providing them with the information they need to become their own advocates.