TERRIBLE RUDE UNPROFESSIONAL CUSTOMER SERVICE!!!
I WAS a repeat customer, until today!!!
Yesterday I called and ordered flowers for a woman who just got out of the hospital. Colleen took my order, she was very nice, But when I asked if you have my info in your computer from my last order, she stated "we do not have computers, we do everything by hand. "
Well...to make a long story short, this morning I received a call that the flowers were NOT delivered last night, I asked them to try again as someone is always home.
A little later I get a call. They told me that yesterday the delivery driver went to the wrong house , and did the same thing again today!!! Thankfully, the neighbor pointed the driver to the correct house, and the flowers finally were delivered.
They admitted they did write down the CORRECT address, so their driver screwed up.
I then asked to speak to the owner Kathy.
I explained that I have done customer service for over 15 years, and that since they made the error , and delayed the flower delivery by going to the wrong house two times, As a repeat customer I would really appreciate a partial refund, or a credit towards a future purchase, or something to make up for THEIR mistake. That is when the owner Kathy became so nasty and started yelling at me saying "I'm not going to give you anything!!! I explained that she will lose a repeat customer and that I will share my negative experience by posting a review of her unprofessional customer service. This really set her off to the point she actually made personal accusations to me that were so offensive, I cannot write them. Obviously she did not know that the card said, "I hope you are feeling better." Because. As I stated earlier, she had just got out of the hospital the other day. At that point I hung up on her as she was still making personal insults to me. So unprofessional, I did not want to sink to her sad and pathetic outbursts.
Mother's Day is on Sunday, If you were thinking of using Kathy's Flowers...I highly advise against it!!! Kathy needs to take a class on how proper and professional customer service is done, as the owner, she is rude, obnoxious, and the things she said to me takes a very "trashy" person .
The bottom line is they admitted they went to the wrong address two times, and their driver screwed up, yet they refused to make it up to me in any way, shape, or form. read more