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Katherine Strelkoff, MD

5.0 (1 review)

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18 years ago

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Carbon Health Urgent Care SF Stonestown

Carbon Health Urgent Care SF Stonestown

2.0(64 reviews)
0.9 mi•Stonestown

I was directed to Carbon Health by my workplace for a basic physical. I honestly was shocked upon…read morewalking in, this is a well designed and clean facility, and Justine at the front desk was so incredibly helpful with my paperwork and giving me advice on dealing with my insurance. She was also the one who administered my tb test, and I actually didn't even feel the prick of the needle! She was very diligent and quick, and for that I'm grateful. Dr. Ami is who took care of my physical, I believe, and she made me laugh so much. She really calms any unease you may feel, but thankfully I felt none while in her care. Easy to make an online appointment which I would recommend, and make sure to show up at least 15-20 min prior to your appt so that you can find parking and get any paperwork done.

Carbon Health app (desktop and mobile) is complete trash. Couldn't add insurance information on…read moreeither. Was about to give up and just find an urgent care near my office tomorrow, until Charissa called me back saying she was finally able to log into their system, get my insurance added, and rescheduled within 2 hours. She didn't have to call me back, but she did, which meant I got in to talk to a doctor sooner. All female crew on 5/17/26 were awesome. I hope all your Sunday shifts are as easy as today. Thank you (all healthcare workers) for working on the weekend.

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Carbon Health Urgent Care SF Stonestown
Carbon Health Urgent Care SF Stonestown
Carbon Health Urgent Care SF Stonestown

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Justin P Fong, MD

Justin P Fong, MD

3.4(53 reviews)
0.9 mi•Lakeside

Unfortunately, I had to leave Dr. Fong's office due to my interactions with their secretary,…read moreSusanna. I did not feel like I was treated with kindness, empathy or compassion from Susanna, and it made every administrative task to get an appointment stressful. Example: I called in to cancel an appointment three business days in advance due to being potentially scheduled for jury duty that week. I was asked to hold the phone call, then hung up on. Then when I dialed back, I was berated, and accused of doing this consistently. Three business days is very reasonable given my civil duty, which I may be criminally liable for if I do not show up for jury duty. I asked Susanna if there was a written policy that forbids clients from canceling three business days in advance. She said no. (Lots of question marks on why I was treated that way. Oh well, moving on.) I hope this feedback serves as a wake-up call for the doctor's office to address the shortcomings in their administrative staff and improve the overall patient experience. I doubt there will be positive changes within the customer care, given comments say Susanna is his wife. Until then, I'll be seeking medical care elsewhere.

Dr. Fong has been my doctor for years, and he has been a fantastic doctor. We always would discuss…read moreplans on how to do things to support my health, especially since I have gout. He is very mindful in figuring out what is working and what is not, which is rare today with many doctors. He would also do an ample amount of follow-ups to make sure you are doing well. The office staff has always been friendly.

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Justin P Fong, MD
Justin P Fong, MD
Justin P Fong, MD - Front of the office

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Joel Lopez, MD, CNS

Joel Lopez, MD, CNS

4.3(22 reviews)
0.8 mi•Stonestown

Not much to say i left voice, text and paper messages over the course of two weeks. No replyread more

First visit: I did not get the impression that he was paying attention and taking into…read moreconsideration what I was saying. He seemed disinterested. However he did authorize the tests for vitamin, mineral, & metal levels, food allergies, and cortisol/adrenal function, which I was grateful for. He also prescribed me Glutathione, which I thought was kind of odd. I later looked at his website and saw he had previously written a post about the wonders of something called "Glutathione." I'm wondering if it was a nutritional fad he had caught on to and was prescribing to everyone. The second visit was a lot better. He told me the results of the previous tests. He seemed a lot more chipper and personable, although a bit rushed. He didn't really go into detail or interpret them, but he said I could read them at home and said if I had any questions I should email him, as that is the best way to reach him. I emailed him a few questions (one was particuarly time sensitive.) I received no response. But it was really the third visit that sealed the deal. He remembered NOTHING. First, in this appointment he now tells me that I shouldn't email him if I have questions, calling is the best way. (So which one is it?) Then he asks many of the exact same questions he previously asked and I had to describe the same symptoms that I did the first time. He responded in the same lukewarm manner. During the second visit, he prescribed me a bunch of vitamins and supplements. During this third visit, he makes no reference to ANY of them to check on how they were working for me. Instead, he prescribes a whole new set of supplements and leaves me in limbo on what I should do with the ones I was previously taking so I had to ask him. Some of the newer supplements that he tried to prescribe me contained an ingredient I was allergic to, too. Even though I don't expect him to have all my allergens memorized, I do expect them to compare them against the ingredient list of ANYTHING he wants to prescribe me, and if he still is going to prescibe them to me, assure me ahead of time that it's a small enough dose/safe enough form to be nonreactive. But he left me to read the ingredient list and then ask him. So by that time I was having doubts about his response. During the second visit, he asked me if I was taking chlorella. I said I was, just one tablet a day. He told me that wasn't enough and I should up it to six. So I did and started having bad reactions. I told him this at the third appointment, and he asked me how many I was taking. I told him six. Then he tells me that's too much. I had also previously told him I was eating a completely 100% healthy diet, and SPECIFICALLY told him: *I had cut out all refined sugar, refined carbs - in particular white flour and white rice *I limit restaurants these days for fear of MSG (which I've become incredibly sensitive to), especially Chinese restaurants unless I know ahead of time they don't use it. *My body cannot physically handle MSG. I have one spoonful of something with it and right away get bad reactions and have to throw the entire plate away. (Yes, it really does work this way for some people.) But this also means I know if something has it. Well, in the third visit when talking about nutrition he asked me: *Do you eat a lot of white rice? *Do you go to Chinese restaurants a lot? (And then - he proceeds to tell me that I should be careful of Chinese and Asian restaurants because of MSG!) I don't expect doctors to remember everything I say word for word but I do expect them to remember main ideas (i.e. I eat 100% healthy these days), or at least have taken notes and looked at them before the appointment. Better yet I expect them to have some idea of who the patient is that they're seeing. For $250 (the price of his follow-up visits; the initial visit is $400) I could have -- and have -- done better by myself. There are also other questions that he asked and things he didn't remember that are better left not written here. After seeing such glowing reviews on here (some of which seem to have disappeared -- odd) and on his website I am wondering if this is the same Dr. Joel Lopez, MD, CNS. He did authorize the tests I wanted which is why he gets the second star. But as far as any explanation that he gave me, or any supplement that he prescribed me -- I am fairly versed in this kind of stuff and there is nothing he told me that I either a) didn't know already or b) couldn't have found out myself by googling it or going to any of the number of holistic/naturopathy websites online. It's true that his credentials are impressive (which is one reason why I went to him in the first place) so I'm wondering why there was such a disparity between that and how he managed my appointments. As far as the office staff goes - take em or leave em, but it's Dr. Lopez that I don't feel comfortable going back to.

Katherine Strelkoff, MD - familydr - Updated May 2026

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