I decided to work with Kat Mack Photography since she had an offer on Groupon. I had high hopes as I did some research before purchasing her specific Groupon offer. I do have to say that Kat is easy to work with when it comes to scheduling. It took some time and effort to convince my family to take time off to have our family portrait taken, so long in fact that the groupon expired before we could pick a date. Kat kindly extended the offer to my family until we picked a date.
Then it went downhill.
The shoot itself was fine, but Kat was insistent with having an outdoor shoot. Due to time constraints and unreliable Houston weather, we decided on an indoor shoot with an outfit change but I could tell she would have rather done an outdoor shoot. Then during the shoot, Kat made me feel a bit uncomfortable by making comments about what we wanted our "feel" too be and hinted at an "oriental" feel. As I am an Asian-American and not "oriental" i was a bit offended. I do have to note that Kat did put the effort in making my dad laugh as he typically doesn't smile in photos.
Then when I went back about a week later to view the photos, we decided we wanted a book printed. We picked out what photos we wanted to use and told her our initial edits to the photos. We agreed to pay her before receiving our product, which I wish I didn't. After we paid her, she informed us that it would be about a 3-4 week turnaround.
After countless emails from both my sister and I to Kat Mack Photography, we ended up waiting 7-8 weeks to receive our final product. We even had to resort to asking for a refund before they did anything to remedy this. Kat did offer to send us a thumb drive with the low-res photos for free, but when I received her package there was an empty thumb drive, leaving me to contact her once again. Her response was that it was crazy on her end with graduations and prom season. I wasn't sure why this was a surprise for her as graduation and prom season should be an annual thing. Also, with knowing that graduation and prom season was upon her, don't promise clients a quick turnaround when it can't be delivered.
Overall, the product was mediocre, the service was sub-par and I probably won't be returning to Kat Mack Photography in the future. read more