I received a camera system for Christmas. Everyone was knowledgeable and incredibly helpful. The camera system was great, and installation was a breeze. If I need anything in the future, I will come back here. read more

Very positive experience! I had a front and rear camera installed that I didn't purchase from them. The install price was reasonable and Mike made sure I was able to connect and had a good working knowledge of the app. I will definitely come back. read more

I have a brand new car radio that my wife got me for Christmas, and they will not do the installation because I didn't bought the radio from them. You are getting my money regardless. I was having high hopes for this place. I did found another place to upgrade my radio system. They would have done a good job I would have upgraded my car speakers too with, but the loss my business. read more

My whole family have been customers for years. My daughter, son-in-law, grandson and myself have always had our electronics installed here. Never a problem and never a hassle if there is an issue. Mike has always been friendly and easy to work with. I have gone back months later for an adjustment and Mike took care of it with no hassles and no charges! Rich Famiglietti Bristol, CT read more

I went in for a DVR front & rear Dashcam. I asked Mike not to touch any of the wiring from a competitor's 2 way remote start install because I was thinking of having them remove it as it was not functioning properly. He said he would take a look at it for me since it was close to where he needed to be for my Dashcam install. Turns out they had wired everything poorly & incorrectly. Mike spent a lot of extra time fixing their mistakes & wiring my remote start before he even started with my scheduled install. I left with a correctly working remote start from a competitor & a beautifully installed new Dashcam. Mike was very good at communicating with me throughout the entire process & even helped me add the trunk pop function to my app for the remote start. He only charged me 1 hour of labor for cleaning up after the other guys. I am very happy with the service & definitely recommend you have work done here. read more

KarTele I'm so sorry my husband bought a gift card from this place for my Christmas gift. First of all they couldn't install the automatic car start. That's okay. When it came to getting the money back for the gift card it is an ongoing nightmare. Not only have we not gotten the money back but instead of putting it back in my husband's account they took more OUT! That was on 1/16/19. Today is 1/22/19 and we have not gotten the money back. I'm so sorry we went there. read more

Exceptional experience today at Kartele! The customer service was excellent. All my options were explained to me and I was able to visualize the problem I was having. Left there with the problem solved and an upgrade! Thanks Mike! read more

Had a new stereo installed in my Beetle. From beginning to end the customer care I received was 5 star. Don't miss this place. The front of the store is being renovated but the owner is there. Support local businesses like this one. read more

I have a 2009 WRX manual and I wanted a Viper alarm system with all it offers and willing to pay top dollar for quality work. I went here based on the reviews and took a pretty far drive because I live in new haven. This place was not able to do the work I needed and Mike pretty much gave up on the whole thing. I have minor performance modifications done to the car but nothing that interferes with the starter. I should of known better when I called on the phone and Mike said he has not installed a lot of the modules I wanted for the viper alarm system very often. But ignoring my gut instinct I went and it was a waste of time and money. I picked up my car with a promise to come back at a later date after he called me telling me he could not get it done but decided to go to a better shop. My car would not start after I left there and it gave me a code as if someone made a copy of my key chip and it would randomly not turn on. My car does have a factory fuel pump cutoff if it detects tampering with the key chip but this should have been something he knew given that he has a Subaru and was all enthusiastic about Subaru's. It was a nightmare. If you are looking for a good place who does quality work go to Speed of Sound Technologies in Milford CT. I spoke with Milton, explained my situation and he said he would take care of me and sure enough I have a remote starter and alarm system like I wanted with no issues. P.S. I should of walked away when I got there as there was a woman who was unsatisfied with what they did to her car and wanted everything removed. I feel sorry for her if she runs into the same problem that I did. STAY AWAY read more

The Kartele employee (who also states that he is the owner) is a sad case of poor customer service to the point that he was verbally abusive. More importantly, he was grossly incompetent and not knowledgeable at all about installing new equipment. But this is one part of the problem. The main concern is that the employee is highly unprofessional with costumers referred by corporate/companies whom he works with. This miscommunication stems in his inability of processing the customer's requests and concerns. He can not listen or process a two step operation. In fact, he couldn't process the information at all, thus he yells, raises his voice, and exhibits lack of respect. He sounds irrational and made it hard to work with this type of service. Bottom line is, do not use his services. There are many stores that provide similar services and products. read more

Called seven other place was told what I wanted could not bet done. Stop by kartel talked to Frank an hour later it was done.

I just had Mike install a Remote Starter in my 2015 Mercedes. 2 other shops in town told me they wouldn't even touch it. One said they would but the place was disgusting. This place was very clean and neat. Mike really seemed to know what he was doing with it and the starter works flawlessly. Thank you. I will certainly send my friends your way. read more

I had an aftermarket radio installed in my daughters 99 Honda Civic. Installation was quick and the radio has tons of features on it. The new owner (Mike) is awesome! He is very friendly and knows his products very well. I highly recommend this place. Will definitely use them again for future needs. Thanks Mike. read more

I will always bring my car here. The showroom is nice bright and clean, Mike knew exactly what I needed for my car and got it done quickly. Highly reccomend. Thank You read more

I have used Kartele for years. Last month, I needed someone to do an install for a less common item i had purchased. Mike, the new owner who has worked there for years, did the install. He knew exactly what to do, how to do it, it works great. I do highly recommend Kartele for any auto electronic installations. read more

I was referred to Kartele by a friend to purchase a car starter and have it installed. I was impressed by the knowledge and expertise of Rob. After discussing all of the options, we determined that the Idatastart was the best one for my car. It features a two way remote that lets me know when my car has actually started so no more standing and continuously pressing that button. It even has a range of 3000 feet! They were also very flexible with scheduling my install. After installation was complete, I was given a full demonstration of how to use the remote. I highly recommend Kartele for all of your automotive installation needs. read more