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    Karsten

    5.0 (1 review)

    Services - Karsten

    Plumbing inspection

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    10 years ago

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    SOS Plumbing

    SOS Plumbing

    (23 reviews)

    I called Robert at 9:30 in the morning and he was at my house at 1:00 pm the same day. I had a pipe…read morethat was leaking in my basement he assess the situations. He gave me some options and what the cost would be with each option. The price for the job was lower then what I thought it was going to be. I would highly recommend him to all my friends and family.

    I hired SOS Plumbing in 2025 for a water heater replacement and paid over $2,200, expecting a…read moreprofessional, code-compliant installation. Less than a year later, while selling my home, the St. Louis County occupancy inspection failed because their installation contained clear code violations, including a missing required expansion tank and a non-compliant flex connector. When I contacted SOS Plumbing, the owner told me he intentionally didn't install the required expansion tank because he was "trying to save me some money" and didn't know I was planning to sell my home. Instead of taking responsibility for the code violations, he quoted me another $800-900 to correct his own work. I refused to pay twice for the same job and hired another licensed plumbing company, paid an additional $750 to bring the installation into compliance. A homeowner shouldn't have to tell a licensed plumber they're planning to sell their home to receive a code-compliant installation. Paying premium prices should mean getting professional work done correctly the first time--not paying someone else to fix it later. Based on my experience, I cannot recommend SOS Plumbing and would urge anyone considering to think twice before trusting these 5 star reviews! Update: Since business owner replied(pretty classic "defensive rewrite of history" response): Just to be clear. please don't reframe "code compliance" as optional upgrades. Those are not "nice-to-have upgrades". they're required for compliant installation. And please stop that "budget priority" claim. That is not true. Don't try to justify omissions on your end. did not request a non-compliant installation or decline required code-compliance work. At no point was I informed that the installation would not pass occupancy inspection or that required code items were being excluded from the work performed. The water heater installation later failed occupancy inspection during the sale of my home, requiring additional work to bring it into compliance. While scope and pricing were discussed, I relied on a licensed contractor to complete a code-compliant installation and to clearly communicate any items required for compliance at the time of service. It is not reasonable to expect a homeowner to independently identify or approve hidden code deficiencies during what was represented as a standard installation. I was not seeking a "budget" or stripped-down installation. If cost-cutting was the primary expectation, I would have chosen a different contractor. The equipment installed was a Bradford White unit, which is a professional-grade water heater, not a low-cost or economy product. I specifically chose to go with this business because they have a premium brand unit available and I know this is not a budget big box store option. So please stop bringing up that "budget" claim. The business's response is misleading and not consistent with what was communicated or agreed upon at the time of service. The characterization that I declined required code-compliance work is not accurate.

    Chesterfield Service - We are People Helping People Helping the Planet

    Chesterfield Service

    (35 reviews)

    Blake was the service technician that arrived at my home this morning to address several plumbing…read moreissues I had, faucet concerns and replacement. He was very polite and respectful while in my home, even wearing protective shoe covers. He arrived at 8:00am as scheduled and spent 2 hours completing a "Home Diagnostic Inspection" which included examining all my hot water heaters and ALL plumbing fixtures throughout my home which I was not expecting. He then presented me with a service plan at $60 per month for a maintenance plan which gave me a discount on future services (10%) and a 50% discount on the service call fee of $119.00. He also gave me a bid on replacement cost for several faucets which I felt was a little bit higher than I was willing to pay. He said I could buy my own parts but the installation charge would be higher. I told him "Thank you but no thank you". He gave me a bid for the removal and installation of the 'Insinkerator' instant hot water dispenser that I had already purchased. The bid was extremely higher than I ever expected! But, the technician was here and I wanted it done, however I only elected to have ONE faucet replaced which made the price go up! Long story short, I was charged $815.36 for the installation which took One Hour and Fifteen minutes (I provided the part). In addition to this, I was charged $119.00 for the service call fee! I paid a total of $934.36 and 2/3 of the time he was here was spent on trying to sell me a service plan for my plumbing, H-Vac system as well as my electrical needs for $60 A MONTH! Then, you get a whopping 10% discount on the service call fee! I calculated that this service call was $12.47 per minute! I contacted the company customer service representative to talk about what I thought was an extremely high charge and all she could offer was that they have to pay for gas, tools and expenses! She also reminded me that I signed and agreed to the bid (she told me this 5 times). I told her I DID agree that that was their bid and I paid it! I did not agree that it was a fair price but I did not want to confront the young technician. I called HER to discuss the issue, to see if she thought that $934.36 for 1 hour and 15 minutes labor was fair. She did! Call this company if you have money to burn but you will get your work done politely.

    Adding to previous review. They continue to call and badger me to buy more services. Do yourself…read morefavor and do not use this company.

    Trio Plumbing Co

    Trio Plumbing Co

    (50 reviews)

    Ordered a dishwasher through Lowe's, that's a whole different story. I wasn't impressed with Lowe's…read moreor CRST who scheduled the install...However Trio Plumbing did an amazing job with the installation, they showed up on time and Scott was excellent, very friendly and personable. He came in, went right to business, installed the dishwasher in minimal time. I'd recommend them for an install again.

    4 years ago called Lowe's to purchase a water heater my service was turned over to Trio to install…read morethe installer said " They gave you a short tank" didn't understand what he was saying the installer said this to me. Should I have had a tall tank you trust people to come to your home and not mislead or scam you. Never got any instructions or warranty. So this is 2026 again 4 years later get a letter a permit wasn't pulled and they need to come to inspect water heater. Called permit office in my area asked "Why am I getting a notice well it's not on them or me I was told they should have got a permit and closed it out within months of installing. Now this company is acting like its my fought no one told me anything about me applying for a permit that was their job I paid for the apparently smaller water heater and for installation. Now 4 years later it needs to be closed out and the letter states" thats my responsibility to I get it done. I will never call Lowe's to get anything installed they never told me they outsource to companies I assumed someone from Lowe's would do it. Everybody out to scam you sad what you bet after 4 years they will find something wrong and try to charge me. Poor customer service from Lowe's and Trio plumbing.

    Karsten - plumbing - Updated August 2026

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