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    Karriker Customs

    5.0 (1 review)
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    The Music Yard - Proud to serve the Rocklin/Roseville area since 2015

    The Music Yard

    (16 reviews)

    $$

    Teacher Liz at Music Yard has been wonderful for my daughter's piano lessons. She does such a great…read morejob building confidence while helping her learn and improve each week. Liz is patient, encouraging, and keeps my daughter motivated and on track with her progress. What we appreciate most is how she also helps guide us as parents so we know how to support our daughter's practice and learning at home. It really feels like she's invested in her success. We're very grateful for Teacher Liz and the positive learning environment she creates. Highly recommend her for anyone looking for a supportive and skilled piano teacher!

    Poor customer service. I took an instrument to them to be repaired, called them 6 weeks later and…read morethey did not know where my instrument was. Megan said they would call me back. I called them back later that day and the next day, the manager did not bother to get on the phone with me but was relaying messages to Megan on the phone. They assured me they would be calling me back. The next day. I received a text message letting me know it would be six more weeks and the manager would update me. I had yet to talk to a manager or receive an apology. I texted back that it was unacceptable since they already had it 6 weeks and they lost it. They said they would try to get it done as soon as possible. Two weeks later I was informed the manager would be picking up the instrument and would contact me. A week later Gabe contacted me and was very apologetic for the situation. This was the first apology that I had received. Gabe is the reason this review got one star. He went above and beyond to apologize, communicate and called me more than once. I did get the instrument back. However, when I went to go pick it up, Megan acted like she did not want to help me or recognize that I was in the store. I paid over $300 to have the instrument fixed and my daughter informed me not all the pads were replaced. Very disappointed in this music store and the customer service received. I will be using a different music store in the future

    Karriker Customs - musicinstrumentservices - Updated May 2026

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