Sat. March 16, 2024 at Karras' Way in 168 Raglan St S in Renfrew. We were from out of town and my first trip. Our trip did not go as planned because of a lot of mishaps, and going to dinner afterwards at KW made the trip worse.
We came as a group of 4 at around 3pm and the place was empty but huge and spacious. It had large canvases of Greek buildings on the walls.
My friends thought maybe it was just the timing being the reason why it was empty but the waitress didn't say anything when asked.
My friend asked if the meals were gluten-free because she has allergies. The waitress asked if she had celiac disease. My friend said no, small amounts of gluten may be ok. The waitress said good because the meals labeled gluten free meals were not really gluten free. She said the meals were "gluten-friendly". She explained that there is still some gluten in the gluten-free meals but at a minimum that it wouldn't cause harm to someone who had some tolerance to gluten. Why does the restaurant menu state meals are gluten-free when they are not? And it also said in the menu that they're not responsible for cross contamination which makes you wonder about how careful are they handling food and safety concerns.
We all ordered meals from the Authentic Greek Dishes listing page of the menu which clearly stated that all these meals included Greek salad, rice and potatoes. We also asked the waitress if we get the salad, rice and potatoes and she said yes. My friend said she didn't want any burned or charred pieces and I also said I didn't want any and the waitress agreed and she also looked my way and said she was getting my salad first. I assumed she was talking to me.
But then several minutes later she says everyone else gets salads except me, rice and potatoes because I ordered the greek spaghetti & roasted leg of chicken for $26.95 which was more expensive than everyone else's meals. My friend shared his salad with me.
I didn't complain because it doesn't make sense to have rice with pasta but why no salad? I didn't complain because I didn't want to cause a fuss. I am assuming the waitress likely found out later from the cooks in the kitchen because why would she say yes and then change her mind but she didn't apologize but should have. It seemed too late to change my order .
We asked if these meals were authentic Greek food because some of the dishes on this list didn't sound Greek to us but the waitress said yes, it was authentic as it can get, and she didn't elaborate. That was a bad sign that she was withholding something or she didn't really know.
While we waited for our food, she came back again from the kitchen to ask if we minded that the vegetables in the stir fry were frozen. She said she was concerned because my friend said she had allergies. Each meal from the Greek selection is $20 and up. My companions all got salad except me. I didn't say anything about it, but my friend pointed out that I should have got a salad to the waitress and she didn't say anything. I didn't complain because it didn't feel like this was a quality restaurant that I would care to return to.
The meals didn't look or taste like any Greek foods I have had in the past. The white bread was hard, stale and cold. The chicken plain and I didn't really think it was cooked Greek style. The pasta with chicken leg was nothing special. We didn't like our meals.
Customer service was poor with the waitress not mentioning the spaghetti didn't include the salad and she should have acknowledged she was wrong or tried to make it right and apologize but she didn't.
Two of us asked for a container to take home the rest of the meal but I put mine in the trash after I got home. Two of my friends experienced stomach upset from their vegetable rice meal.
I am never going to this restaurant ever again and I don't care to eat there again even if there was a free meal offered.
We paid our meals with 15% tip even though they didn't deserve it. The waitress seems to be withholding something. read more