I want to give a huge shout out to James and Ryan today. My girlfriend, Jesse, had a bad experience…read moreat Karn's performance and was supposed to test ride a bike there and they stood her up. We thought we were going to have a bad day until we went to Warhorse Camphill. Even though they had an hour left until they closed, James and Ryan went out of there way to allow Jesse to test ride a Triumph Speed Twin 900 and she had a blast and loved the bike so much! James and Ryan didn't have to do what they did today but they went above and beyond to show Jesse what true customer service is all about. These guys made our day and deserve recognition for being so nice and accommodating. Thanks again, guys! You rock!

Not sure what the deal is with this place. This is twice in a little under 2 years I've tried to…read morepurchase a bike from here and got the runaround.. the first time it was bad listings, incorrect pictures, incorrect info and they were very pushy about selling me something I didn't want.. almost like they weren't hearing me. Let's fast forward a year later and it's the same BS. Soon as I ask for a OTD price they ghost me but their AI assistant keeps begging me to waste my time driving over 3 hours round trip for a number they could produce in 5 minutes. I'll go find a bike somewhere else.. total clown show. They fear people who come in that did their research and won't be hosed by their predatory tactics/fees.

American Suzuki Bravery Honor Loyalty Sacrifice on the…read morefrontlines in unwavering commitment and dedication to consumers. Distributing service excellence operating on high end professionalism shipped through Ups Trust Loyalty Quality & Care Structural Honor

Hey Yelp, what's a "freebie for writing this article?"…read more Believe them when they tell you their tire prices are internet competitive. Motorcycle Superstore and Revzilla's prices didn't come close to these guys. The best part? Humans that care about their customers and their customers' bikes. Great service, and great customer service.

Fantastic customer service! Helped me out so much. Love them!read more

Wow, some interesting reviews here. Years ago, I was looking for a replacement tire for my…read moreConcours and stopped in only to have them recommend an "off road" tire. I was shocked. Fast forward a couple years, a buddy purchased a Versys. He wanted an extended shift lever for it and literally had it handed to him to install since the guy who sold him the bike couldn't put it on and the "service department" wasn't open on Saturday. Visited a couple weeks ago, wandered in to look at the new KLRs - there were three of them on the floor. I saw two men working but nobody said hello or asked if I needed help. Weird.

Koups cycle shop is an excellent organization I've had many successful dealings with them and they…read morehave an outstanding every time!

It was strange. I bought a Slingshot there a year ago and the sales experience was average. I…read morewanted to bring it in for inspection and recall work and the person they sent the phone too was not forthcoming. It was an awkward conversation of me asking questions, a Slingshot is unchartered territory for me, and the mechanic being very uninviting to answer. Ultimately the recall information was worthless, and my money is on never getting a call about parts arriving. Just based on the guys willingness to answer questions. The inspection and recall work will not take place the same day. This is terrible since no one wants to drive in there twice for no reason. As it turns out, and maybe it's not their fault, but they apparently have a major backup of recall work and no parts for it in stock... Again, according to Mr. No Communication on the phone. I scheduled my inspection and the most the guy said was, I hope it doesn't rain that day. I guess his poor way of saying, we don't like to schedule things ahead. Of course I didn't know that until I arrived in person. When I arrived it was raining and he told me they can't inspect on a rainy day. Of course, any fail would be "discretionary" but rain won't be because it gets Mr. No Communication out of work and human interaction. I understand you can't inspect when it rains. But what can you do? We've found the problem, so what is the solution? It's simple. Be a jerk! Mr. No Communication says, who'd you talk to on the phone, and I know it was probably him, but I say, whoever answered the phone, because he doesn't exactly introduce himself. I asked, what can I do about rescheduling? He says, we don't schedule appointments, you just come in. What?!?! I say, I scheduled for today. He looks at a book and says, there's nothing for today. Wait! You just said you don't schedule and now there's nothing for today? Which is it?! I don't think I'll be going back here unless I have no other choice. I work around electricians, plumbers, contractors and some of these industries are known for arrogance, but I've never dealt with one who deals with people like their lead service man. He's a total jerk, not just on the phone but in person too.

I visited the dealer several times: once to look around at new bikes, once to order a part and the…read moremost-recent time, to have warranty work done on my bike. Most of the folks who work there are very nice, especially the young man who works at the service counter. The folks on the sales floor are nice, too, and seem very knowledgeable about the products they sell. The service department, however, is what prompted me to write this review and it is mixed. I called to inquire about having warranty work done and the answers I was getting didn't make a lot of sense to me. Anyhow, I brought the bike in and the service manager, Reggie, seemed, well, disinterested and vacant. He never greeted me and kept staring into his computer monitor while talking to me. He also wasn't great about calling me back and it seemed like whenever I spoke with him, it was a bother -- like he had better things to do than to talk to me. In the end, however, the work was done, correctly, under warranty, and the bike returned to me without issue. I will probably return for service but I have a vaguely uneasy feeling about Reggie. Maybe I kept reaching him on off-days, but when you're in the service business, I think you should have a more customer-oriented attitude: acknowledge customers, make eye contact, listen to their needs and call them back in a timely fashion.

Looked into buying a golf cart that they said they have in stock. After further checking the…read moreaddress in PA was a house, the phone number is in Las Vegas, and the bank for wire transfer is in Virginia. There is no BBB status. They listed Trustpilot on the website but there are no reviews posted.

I almost made the mistake of buying a golf cart from this fraudulent company. The Pennsylvania…read morelocation doesn't exist and nobody answers the Nevada based phone number.

Took my Jetski to get an oil viscosity code to be erased (all I wanted and asked for). Needless to…read moresay the technician messed up my harness by pulling on the wire not removing the clip (because he didn't want to remove the throttle body which takes 10 minutes). They told me it needed a new harness over 1000 or ecu another 1100. I went there and fixed their mistake in 15 minutes and they cleared the code after I demanded it be done. Took it to the water multiple times, problem fixed! It took two weeks (to just clear a code) and I lost the interested buyer and chunk of summer! I cannot remove the one star, so that's what they get!!! Caution, they will create a false bill for you!

Worthless, I haven't been there in more than 10 years and never purchased a thing from them. Now…read morethey must be desperate for customers because I get emails from them. LOL I never thought they were a good dealership anyway. Be sure to read the other negative reviews too. And don't forget the reviews not recommended. I wonder how places like this survive.