Heads up, everyone! Had a less-than-ideal experience with Hotworx of Fort Smith. Was with them…read morealmost a year, but unfortunately that don't matter. Contract details weren't clear, and when I tried to cancel in advance, they talked me out of it and said I should put my account on hold. When putting my account on hold, they did not inform me that it would be a $30 every month That it was on hold. When I finally realized three months later that they were charging me, I called to cancel. Then they hit me with a $100 cancellation fee. Just a heads-up for those considering their services!

I loved this place and paid for a membership 2 different times. Their staffed hours are limited,…read moreand when I went to cancel this last time it was around the holidays. They were closed, but I went on January 2nd and the actual franchise owner was there. She talked me into doing the 60 day cancellation instead of the upfront cancelation. She honored the 60 days because of the holiday. March 1st, I get a other charge. I've been calling for a month with no resolve. Then tonight at 10:30PM, I start getting texts about how she canceled my husbands add on as a courtesy, but because it was the 2nd I had to pay again! Oh, and she has no record of me being there, BUT she canceled for me as a courtesy. How did she do that if there is no record of me coming to cancel? That doesn't make sense. This has been so mishandled. It took a month to get anywhere and then it's by text at 10:30PM. So unprofessional! I will dispute with my credit card company. Unfortunate!