Heads up, everyone! Had a less-than-ideal experience with Hotworx of Fort Smith. Was with them…read morealmost a year, but unfortunately that don't matter. Contract details weren't clear, and when I tried to cancel in advance, they talked me out of it and said I should put my account on hold. When putting my account on hold, they did not inform me that it would be a $30 every month That it was on hold. When I finally realized three months later that they were charging me, I called to cancel. Then they hit me with a $100 cancellation fee. Just a heads-up for those considering their services!

I loved this place and paid for a membership 2 different times. Their staffed hours are limited,…read moreand when I went to cancel this last time it was around the holidays. They were closed, but I went on January 2nd and the actual franchise owner was there. She talked me into doing the 60 day cancellation instead of the upfront cancelation. She honored the 60 days because of the holiday. March 1st, I get a other charge. I've been calling for a month with no resolve. Then tonight at 10:30PM, I start getting texts about how she canceled my husbands add on as a courtesy, but because it was the 2nd I had to pay again! Oh, and she has no record of me being there, BUT she canceled for me as a courtesy. How did she do that if there is no record of me coming to cancel? That doesn't make sense. This has been so mishandled. It took a month to get anywhere and then it's by text at 10:30PM. So unprofessional! I will dispute with my credit card company. Unfortunate!

Sotaira is awesome! Whether she is doing deep tissue or hot stone, the massage is always soothing…read moreand I leave feeling so relaxed. The atmosphere is calm and relaxing which is perfect. I have had massages in the past that have left me extremely sore for days but the pressure that she uses is always just right. She works out those tough areas, but you don't feel like you have been beat up afterwards. The aromatherapy is perfect too. I am always shocked when she is done because the hour flies by and I am sad that it has ended! I highly recommend her.

I've been going to this gym since 2022…read more Pretty solid range of equipment, usually all in good working order. Everything you need for a complete workout. Early in the morning or late at night it's not too busy, during daytime hours it tends to get pretty crowded. Locker rooms/showers are decent, but there's been a lot of paper towel trash and such scattered around on several occasions when I go in. They're okay, but not great. One of the main reasons I chose this gym was because it had a sauna. However, it would be nice if it were given a good cleaning once in a while. In the four years I've been here, I've never seen it get a full deep clean. A few spots of the benches are cracked and the heater has broken down on several occasions over the past few months. Sauna needs an overhaul in general, but is in desperate need of a real cleaning. Staff, no complaints at all. The staff is probably the best thing this place has going for it. I've seen a lot of people come and go over the years, but have never had an issue with any of them. Every staff member I've interacted with has been good people.

I am new to the gym and this area. I have enjoyed the gym and the facilities very much and have…read morefound it clean and comfortable for my liking. The staff has been friendly and helpful especially Michael. I like the atmosphere and the upbeat team. Make you feel welcome and are willing to assist with any needs. Thank you.