I have been going to Karims for years and loved it so decided to choose it as the venue for my wedding (28/10/2012), I was promised good service by a waiter called Hayam, and good food, they did not come good on that deal. I was told to come after 5pm, I came at 7 and nothing was ready,the floors were dirty, the heaters had been left on and I was sweltering, it took 25 minutes for someone to come up and turn the heating down by which time all my make up had melted and I was close to tears. Then I was told it would take an hour to bring the food out. So me and my guests who were starving waited patiently, it took another 2o minutes and countless requests before they came to switch the music on, my wedding felt like a funeral, The waiter offered free kheer and pilough rice to make up for it, which I didnt need because I had already ordered more than enough food. When the food finally came (I had ordered for 15 guests more than actually came) the guests were called up table by table, by the time it got to my table which had all the elders (most important guests)myself and my husband, there was only scraps of food left. The waiters said they would bring more food up, it took another 20 minutes by which time everyone had made do with the scraps and was thoroughly annoyed with the waiters. The pilough rice wasnt even given, Karims staff ruined my wedding, me, my family and guests are so dissapointed. It may have just been another booking for Karims, but for me that was my wedding, to make it worse no apology or discount was offered to make it up for it, no one cared! read more