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    Karat Patch

    4.3 (10 reviews)
    Closed 10:00 am - 5:00 pm

    Services - Karat Patch

    Jewelry cleaning

    Jewelry repair

    Watch cleaning

    Karat Patch Photos

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    Brooke B.

    After the "Old West" tried to rip me off on some diamonds, I thought I'd give the Karat Patch a try. They've been around forever and everyone was very friendly. Old skol.

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    2 years ago

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    7 years ago

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    8 years ago

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    19 years ago

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    8 years ago

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    11 years ago

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    10 years ago

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    15 years ago

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    11 years ago

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    DeVons Jewelers

    DeVons Jewelers

    3.3
    (18 reviews)
    $$

    Austin was very helpful today, and I'm glad I bothered to step in the Devon's. I found the ring I…read morewanted at a fair price that was cheaper than the department stores, and not much more than what I was looking at online. Plus there's a warranty, so all in all I'm a satisfied customer.

    UPDATE: I don't know who "DeVons R. Business Owner" is that replies to the Devon's reviews. I have…read moretried reaching out to "David Garrick", the President & CEO of Devon's but my request goes into deaf ears. We have done all of our jewelry business through Devon's for over 35+ years. It only takes one bad experience to ruin all the good ones. This one cost me $475.00 and surely when Sandy says, " let me know what I can do to make this up" she sure as hell isn't gonna credit me or give me the money I lost because of their screw up!!!! For our anniversary, my husband bought me a set of diamond earrings many years ago. Every anniversary for 3 years he would trade them in for a bigger diamond earrings set. Fast forward.... Recently we traded in my wedding set because ever since the prongs were redone on my current set and the prongs would get caught and snag things and my clothing. Even after having it sent back to have the prongs smoothed down. When we traded my set in for the new set we had extra credit and decided to purchase a set of 14k gold Diamond earrings as a gift. The Diamond earrings were never given as a gift. So, we decided to trade the 14k gold Diamond earrings and my current white gold earrings in for a nicer set of earrings. Two employees, Karen and another guy could not find my older Diamond earrings in their system. I even told him to ask Sandy the manager she will remember. They kept saying, I didn't buy them there, I had to have purchased them somewhere else. I called back a couple days later and they still couldn't find anything. I wound up selling the newer 14 karat gold diamond earrings on Facebook marketplace and lost money on them. Because I don't wear yellow gold and I could not return them because it was four months after the purchase and there return policy is 30 days. Fast forward.... I was shopping for a set of birth stone earrings for a gift. While in the mall I briefly glanced at Devon's and seen Sandy (the manager) was working. I shared my recent experience with her and and how her employee said I never bought my diamond earrings there. Sandy explained something was going on with their system and found all 3 purchases of my diamond earrings in the system. I shared again how her employees, very adamant about how I did not buy them there. The last pair of diamond earrings she said were in her system as yellow gold, but my earrings are white gold. Same exact size and everything else. I may have had them put in the white gold setting years ago, but it would have been done through Devon's which they should have had a record of that. The following day Sandy called me with all the proof and verified, yes my earring were reset in WG by Devon's. (Photo of record attached) Karen was present and I told her she owed me an apology for being so adamant that I never bought my earrings there. Karen started acting dumb and making faces like she had absolutely no clue what was going on, let alone being any part of it. THAT PISSED ME OFF! So I walked out of the store. To NEVER return again! Sandy called me minutes later on my phone offering to make it right with the birthstone earrings that I was shopping for. A bit reluctant, I went back to Devon's and looked at the birthstone earrings. I did not feel good vibes at all and definitely wasn't getting any good deals she offered. I never got an apology, lost money because of it. I left and bought the birthstone earrings elsewhere. Its unfortunate I have to return every 6 months to keep up my warranty. But, I will NEVER give Devon's my business again!!!!

    Harry Ritchie's Jewelers

    Harry Ritchie's Jewelers

    2.9
    (10 reviews)

    I used to promote this company, but no longer. My spouse and I purchased our wedding rings and a…read morelifetime warranty from this location 25 years ago. Over the years, they honored the warranty several times--most notably when the main diamond in my ring fell out and was lost; they replaced it with the warranty. It happened two more times after that, and each time they covered the cost to send it out for repair under the warranty replacement of the stone if lost or putting it back in if I had been able to find it when fell out. They also regularly cleaned the rings whenever we visited the mall as well as sent it out to repair the prongs when worn one time. However, the last time the diamond fell out, everything changed. They denied any record of past repairs or maintenance and voided the warranty entirely, insisting I would have to pay for the full repair--at a cost estimated to be three times more than what I originally paid for the ring. While searching their new and old systems, they asked if four different past addresses and old phone numbers were mine--all of which were correct. Clearly, they had access to my historical information, yet still claimed I had never brought the ring in for service. When I asked how they had all my old addresses if I had supposedly never come in, they had no answer. I gave them ample time and opportunity to locate their records--both digital and paper--but they failed to find any documentation of the multiple repairs, cleanings, and diamond replacements they had provided under the warranty and the times they had sent it out for the repairs. This experience has shown me that the company is counting on customers losing their jewelry or their marriages so they never have to honor the lifetime warranty. Their integrity and customer service have significantly declined. Do not rely on them for a long-term commitment piece--they will not honor the warranty when it truly matters. I will never recommend Harry Ritchie's again and will pay a different jeweler to repair my ring. They will not receive another cent from me. It's no wonder they are closing multiple of their stores.

    Absolutely love them! We had an account opened in 2015. I…read morebought a tiny promise ring and within a week, I wanted a real engagement ring which they let me swap out so easy. Come 2019 my ring got lost and we went in to look and came out with the perfect ring! The store manager Kyle was such a delight to work with and is always down to earth. He never makes you feel like you can't get something you want! They are all easy going there and real people. I'll always give them our business.

    Karat Patch - jewelry - Updated August 2026

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