I've not had one good experience here. My cardiologist referred me to come here and sent my…read morereferral over back in January, they were supposed to call me and set up an appointment, months later I never got the call... I had to call them. Then told me they could not find my referral, and I had to have a new one sent. I didn't get seen until April. To which my actual appointment wouldn't be until June 30th They canceled my appointment last second, which sucked because I live 1 hour and 30min away and I was half way there. Then they rescheduled me for July 1st at 7:30am WHEN THE BUSINESS DOESN'T OPEN UNTIL 8am, so I had to sit outside and wait, when they finally opened the doors they told me they don't take my insurance anymore. They stopped taking it TWO weeks before my procedure and expected me to pay $800 upfront + any fees for afterward. This was my final straw and I just said no and walked out. That is something you tell the patient OVER the phone, not when they show up for an appointment. Do not recommend

The worst experience I have every had at a professional medical establishment. The staff was so…read morerude and unprofessional that I left even before seeing the doctor. Thank heavens! I felt like any doctor that would have such a out of control staff couldn't have very good judgement. I decided it would be wise to leave and not get people like that involved in my medical care.

Dr. Wingrove is an exceptional neurologist and absolutely worth the investment in your health!…read moreShe's incredibly professional, compassionate, and takes the time to truly listen, never rushing appointments and always explaining things in a clear, thoughtful way. I came to her after a car accident and a disappointing experience with another neurologist who dismissed my symptoms as anxiety and refused to order imaging. Dr. Wingrove did thorough in-office testing, saw red flags for spinal cord damage, and ordered the imaging that confirmed severe compression in my cervical spine. Her care quite literally changed the course of my health. I needed surgery, and without her, the condition would have gone undiagnosed and worsened. She's also responsive via the patient portal and open-minded to different treatment options. I'm beyond grateful to have found her and can't recommend her enough if you're dealing with neurological issues.

I have talked before about what a wonderful headache specialist and advocate Dr. Wingrove is. I…read morealso want to talk about the equally amazing nurse practitioner Mariah Denny. She is so easy to talk with, so knowledgeable and has given me so many insights on things where I saw patterns but was having trouble connecting the whys behind the patterns. I just had a telehealth visit with her today, and I feel so much lighter after talking with her. She also is so easy to message through their online portal. Thank you both for your wonderful care!

Dr. Gburek saved my life. I was referred to him after an ER visit that not only took my dignity,…read morebut my reputation. Over the course of the last 3 years I can confidently tell you what an amazing man and hidden gem he is. A crisis in our country is the state of the healthcare industry and the toll it takes on providers. Providers can become so overworked or burnt out that they forget to see their patient as a person or have so little time that spending any extra time advocating can seem daunting. Dr. Gburek found me at the lowest point in my life. By simply listening to me, treating me like a human being, and advocating for me; he made all the difference in the world. He carefully made care plans based on my life goals like having children and factors such as my age to refer me to specialists. I had a unique case where I became medically handicapped in terms of medication. Steroids and NSAIDs cause me to develop stomach issues I had never even heard of. Stomach issues that caused me to be unable to eat regularly for nearly an entire year. I was wasting away to nothing while I waited for Cigna or any doctor to help me. I had lost 20 pounds unintentionally in 365 days. He tried to send me to specialists that could find an answer for my symptoms, but to my dismay, those specialists had no answer for me or even any ideas of how to help me. If you've ever been in that position you know how lonely and desolate it can be. It was traumatic To even be brought to that point I spent years of my life arguing with Cigna that my life mattered but, naturally, they only want to hear what the doctor thinks. Even if that doctor has not throughly completed an assessment, offered any treatments aside from medication, or been inappropriate with your care. Dr. Gburek is not one of those providers. He takes your health and goals seriously and will advocate to give you your life back. He is the only provider who advocated for me with Cigna over the last 3 years. My health struggles robbed me of my identity and I believed there was no hope. Dr. Gburek did not leave me with no hope and he did not leave me without solution. Instead, he fought for me and saved my life. By giving me a life with manageable pain, I am able to pick back up the pieces of who I used to be and who I want to become while continuing to help others as he helped me. I want providers like Dr. Gburek to know how important their care is so they don't lose sight of why they do this and continue to help people. I want patients to see this and know that there is hope for your case. He deserves all the praise and I am incredibly thankful for my healthcare hero. Experiencing a chronic health struggle can be dark but hopefully you can find someone like Dr. Gburek to turn on the light.

I came in here for two separate occasions. once for two spine steroid injections in my t4 and t5…read moreand my second visit I had steroid injections into my left hip. both times I was walked through the process and was checked in in a speedy process. the nurses took me in the back and prepped me before the injections. The injections were quick and smooth (not going to say painless because that would be lying) but if you can't have it a little pain, they have the option for a local and aesthetic. If you are dealing with back or hip pain or pain in general your body, I would highly recommend scheduling a visit through your doctor.

Pro Nightmare. Between Owner Neil Boecking stonewalling my emails and Dr. Casey Hays inappropriate…read moreconduct this past 8/10 visit, I will not be returning as a patient. Dr. Woods from the South location adjusted my neck while it was still inflamed only two days after a rear end auto accident Dec '24. I opted to stay with Hays since then since he was less gung ho with his adjustments. The one technique I did like and get benefit from from Dr Woods holding my head, his hands shook so much, it felt very unstable and ineffective. Fast forward to Hays. This past year, I've given him the benefit of the doubt because I had no issue with him personally and the treatments themselves were effective but, this doesn't excuse his personal jabs and remarks towards me. He's commented about me not wearing underwear, made fun of my see through waist purse calling it a 'festival bag' before bringing me back for treatment and, I wish it stopped there. I had strain in my right arm from moving and a massage. He starts wringing up my arm from the wrist and when it was one pass too many near my elbow (he wrung my extensor origins by the elbows 3 times) the third time it was turning red and hurt so I pulled away saying "that's too much". There was a tech sitting by watching. His hand stayed on my arm and he didn't exactly stop pressure right away but, his knee jerk reaction was to ask me "are things ok at home"? I had to do a double take and ask "what"? He asked out in the open if anyone was grabbing me and this was a safe place here. I told him he was way out of line and expressed my willingness to leave if he wouldn't treat my wrist. He doubles down and inspected my arm for bruises saying "that looks like a bruise" on the top of my forearm (where there was none, as you can see in the photo). This is after I already explained to him I just moved and bruise easily. He goes on to talk about a past client who had been through "trauma and abuse" and that he always asks to touch since that client. He pulls me to a separate treatment room, apologizes, and further explains the how the past trauma client is his reason for being so cautious about touch. I accepted the apology and thanked him for clearing the air and that I still needed treatment on my neck. He told me HE WAS NOT "charging for today". He was rude while adjusting my neck. He didn't adjust my wrist and showed me the widget instead even though I told him it was cramping saying, it was a ligament that popped. I was shown how to adjust my own shoulder but, it was rushed. He mentioned a free cold laser treatment for my wrist. As we got to the front, he asks for my sheet and I wait. Alejandra asks how I want to pay and I explained he was waiving this visit and to check with him. She came back saying that only the laser treatment was free. I asked how long it was and she said 15-20 minutes. I told her I could do 15. I only got 8 minutes with the tech. The tech had me hold the laser and I could see the timer but, the laser was also very heavy. Dr. Casey Hays has some deep psychological issues regarding a past client and touch. I recall him asking to touch in past visits and, I even tried putting the onus on me saying my pecs were sensitive and not to touch them (because he did use too much pressure that hurt on the pecs) but, getting the help I need should NOT require going through psychological hoops, left field personal jabs and confusing checkouts. Dr. Hays: you look like you sleep under a bridge. Get help and stop projecting onto patients!

If I could give more than 5 stars, I would…read more My experience with Procare in Round Rock exceeded my expectations. I needed care over the course of two months, and on top of seeing noticeable changes within the first two weeks because of the attention to care and exercises, I began feeling difference in my daily headaches, stiff neck, whiplash, upper and lower back pain and neck pain, and my hunching over. The entire team's dedication to care meant a lot to me. I felt hindered in multiple aspects of my life when I was injured, am finally getting back to an active lifestyle, & now have the tools I need moving forward to carry in my pocket that I learned from this team. No one ever expects an accident, & sometimes you may not know how to move forward from it. I am so thankful to Dr. Hayes and his entire team, my life genuinely has improved significantly. I couldn't thank them enough. (Dr. Haye's, Auja, Dr. Dimeko, Essence, the lovely kind Front Desk receptionists, were all fantastic and made me feel at home.) If you are on the fence and aren't sure if you will find a benefit from physical therapy, I recommend swinging by the office and feeling the vibe. They are on a mission to heal people, are educated masters of this field, and Dr. Haye's is intuitive and a true professional.

I saw Dr. Horvit twice in 2017, and appreciated his non-rushed manner and his attentiveness to my…read moreconcerns. No complaints about him or his bedside manner whatsoever. His nurse is also very friendly and informative. My problem with this practice is the administration and the website stating patients need to arrive 30 minutes early, because when I did so, the staff acted as if this was completely unnecessary. When I was first contacted by CTNC to schedule my appointment, I was told to fill out new patient paperwork online and that I needed to arrive 30 minutes early. Also, when I visited the practice's website, I read the verbatim text: "We are better prepared for your visit when you arrive at least 30 minutes early with your forms already filled out. This will allow ample time for our staff to enter your medical history, medications and insurance information into our electronic medical record before your appointment. If you do not arrive 30 minutes early with your forms already filled out then we may not be able to see you in a timely manner and, in some instances, may have to reschedule your appointment.​" ​ Naturally, I completed all my paperwork at home and arrived at 1:30 for my 2pm appointment. The man who assisted me at the front desk commented on how I was extremely early and seemed surprised I had my paperwork in-hand. I explained the instructions given on the website, and he shot back with, "Well I called you to confirm your appointment was for 2:00." It made me feel like I was crazy, or had done something wrong. Aside from the confusion I felt after this exchange, I was then left with an hour and a half wait to see Dr. Horvit. This is the longest I have ever waited to see any doctor. I was not called back until 2:40, and Dr. Horvit came in at 3:00. I understand that a wait is expected to see the doctor, but with the seemingly unnecessary extra 30 minutes I waited, it seemed painfully long. None of the staff acknowledged my wait time. I emailed the practice administrator, Vernon Christie, about my experience, and suggested that either the "30 minutes early" policy be changed or that the very specific instructions from the website be removed, since it doesn't seem to matter. I sent the email on June 21 and received an out-of-office response. It stated Mr. Christie was due back June 26, but I never received a response. Not that I asked for one, but it would have been nice.

I've been a patient here for more than 10 years and was referred to another neurologist after Dr…read more Fox retired. I was interested in coming back to CTN, but after trying to reach their office all week with no response (nobody answers the main line, nor calls you back after you've left messages) I've decided not to use Central Texas Neurology. This is especially disappointing. Reliable communication is essential in healthcare. Patients should not have to struggle to reach their provider's office. When you rely on a physician for ongoing care, especially for chronic conditions, this level of unresponsiveness is unacceptable.

Worth. The. Wait…read more Dr. Karnik looks at the whole child and makes recommendations based on research and innovative ideas. We never feel pressured, but we do feel his recommendations have put our child back on track. Nutrition, testing, medication, training... it is all part of the package that Dr.Karnik encourages for our family. His recommendations are based on research and long term success. Dr. Karnik speaks with my child with a gentle concern and respect that is very encouraging. Misunderstood kids need that! Just being listened to by an adult who listens with thoughtful understanding is HUGE. Yes, we could just get an Rx from our pediatrician. However, working with Dr. Karnik has led us to a diagnosis and treatment that was more nuanced. His Nurse Tina is totally on top of things, she review the notes with Dr. Karnik and responds within a day. and they have a patient portal for general questions between appointments.

Pediatric Neurology Best in town, maybe in state. Published.read more

excellent bedside manner and compassionate nature. makes you feel comfortable even when going…read morethrough memory testing--which can be unnerving.

She has terrible bed side manners. Made inappropriate comments. During our last visit she commented…read more" there is nothing more i can do for you. Our next office visit will be March of 2027. It's all down hill from here". We could not believe she said that. We are no longer going to see her. She also seems to be in a hurry. Leaves the room in a hurry. I do not recommend!

Avoid working with OAoCT. I haven't been to the OAoCT in 2 years and they are still sending me new…read morebills. Their billing system is really screwed up and its impossible to find the correct place to pay. Once you do get it paid, 6 months later, boom another new bill for some outrageous amount. This is completely nuts.

I was referred to Orthopedic Associates of Central Texas (OACT) by St. David's North Austin Medical…read moreCenter. The surgery went well, and I was treated very courteously and respectfully. They were on time with my follow-up appointment and did not make me wait a long time. They are very busy, but the surgeon took the time to answer all of my questions. They also immediately emailed my x-rays to me when I requested them. The wi-fi in their office worked really well, and they have a sign with the password. The online patient portal was also easy to use, and they are good about communicating appointments. They also send plenty of text message as reminders of appointments. They are conveniently located right off of 620 behind St. David's Round Rock Medical Center hospital. I recommend OACT if you need an orthopedic specialist.

HORRIBLE....Went in for my migraines and was unable to take the shot that was prescribed. I was…read moretold about two other options but was also told that I had to come back to the office for prescription which meant another office visit and additional money. The office MA, Candice for Dr. Couch, could never be reached and I was always getting her VM. When she did respond back it was usually 3 - 5 days later and with attitude. She never had answers as to why I had to come back in and would not let me speak to anyone else at the office. Terrible customer service and clearly do not care about their patients when dealing with migraines. I WOULD NOT RECOMMEND to anyone. Seems they are just looking to continue to get you into the office for additional fees and not care that you are suffering with migraines. Horrible experience and horrible patient care.

I have worked as an RN in the same hospitals that Dr. Couch cares for patients. For more than 20…read moreyears, I have seen patients with complex problems receive the compassionate, thorough, and intelligent care that Dr. Couch has a reputation for. When it was time to select an neurologist for my own mother, I chose Dr. Couch, his staff provides competent, excellent care. My 80 year old mother thrives today as the result of the diagnostics and recommendations provided by Dr. Couch. I have only one question for Katie S., If you "already knew you were perfectly healthy" why would you need to seek the services of a specialist?? If a doctor treats you WITHOUT preliminary examination and testing, he is a quack.

I went to Dr. Santman for pain in my lower lumbar region. He was extremely dismissive and did not…read moreanswer when I asked if he had even looked at my MRI.. I would not recommend him to anyone looking for help with their medical issues.

I would give 0 stars if that was an option. Dr Santman clearly did not look at any of my mri images…read moreand was very condescending to me. I write this review a few years after seeing him to help other not make the same mistake I made. This doctor had both of his hands on my shoulders and was shaking me saying "There is nothing wrong with your neck! Stop saying there is something wrong with your neck, there is nothing wrong with your neck!" PTSD for years after this. It is hard to trust doctors when you see someone like this. I have severe cervical stenosis and other cervical issues clearly visible on my imaging. I had to get an ACDF fusion which relieved my horrible symptoms. Stay away from Dr Santman!