We called Summit Moving to get a quote on moving from Dallas, TX to Atlanta, GA. They never told us they subbed out the move. They gave us a preliminary quote for a 2400 SF house with 3 bedrooms stating it would probably be even less than the $4800. They sent out someone to do an inventory and it went to $4900 according to Nick. Then 2 days before the move, it somehow went to $7100. Of course it was impossible to find a company to move us cross country in 2 days so we were stuck.
Then comes Kappa Transportation the sub. I was dealing with Sherry who informed me the driver would call me the night before the move to tell me a time of arrival. That didn't happen. I got a call at 8:00 am then 10:00 then 11. Around 12:00 2 guys showed up to move us. I called Sherry asking for more movers since we needed to be out by 5:00 and was told the 2 guys could do it. I called numerous times and finally was told they had a 3rd person but they had to drive back to get him. At 2 I called Willie the driver to see where they were and was informed the mover that came out that morning quit and stole the truck. Again I called Sherry who didn't answer, Nick with Summit didn't answer. I finally got a call that the owner, Greg was picking up 3 movers and they'd work throughout the night to get us packed up. At 8:00 pm Greg said no that would not happen. I said I expected 4 movers by 6:00 am to get it done. Much to my surprise I had 5 movers by 5:30 am. Granted 2 looked like young high school boys. It took 5 people 5 hours to load the truck so how Sherry thought 2 could do it in 4 hours is a mystery.
While at our closing I got a call that all of our stuff wouldn't fit on the truck and they had to get another. They sent a pick up truck for the rest. The trucks were going to be stored at Kappa over the weekend and would head to Atlanta on Sunday to arrive Monday afternoon. 3 guys drove all night and arrived around 2:00. Of course I was told the 2nd truck would get there that Friday. On Thursday I called to get an eta and was told it would get there until the following week.
The first truck had lamp shades but no lamps, table tops but no legs, winter clothes but nothing for the Atlanta heat.
To put icing on the cake, I had to pay more since they had to send another truck. Robert drove the 2nd truck by himself and it broke down in Mississippi so it arrived at midnight on the 28th.
I was lied to from day one. These guys are unscrupulous. Find a company that does the move themselves and doesn't sub it out.
The only good thing about Kappa is Robert, the driver. read more