1. Kaplan, Mitchell D, DDS, PC

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    Ann Arbor, MI

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    Kaplan, Mitchell D, DDS, PC

    1.0 (1 review)

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    6 years ago

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    University of Michigan School of Dentistry

    University of Michigan School of Dentistry

    1.9(70 reviews)
    2.6 mi

    Great place for dental. Watch the parking garage though, it seems to be structurally shifting. Over…read morethe last two years my f150 gradually stopped fitting in the garage.

    1-Star Review -- Extremely Disappointed After 8+ Years…read more This has become an embarrassment for the University of Michigan. I have been a patient at the University of Michigan Dental School for more than eight years, and I have never experienced anything remotely as frustrating, dysfunctional, and poorly managed as what I am dealing with now. Let me be very clear: the dentists and dental students have generally been excellent. The problem is everything surrounding them -- administration, scheduling, IT, management, and the telephone system. The system is an absolute mess. You can't get anyone on the phone. People don't return calls. Messages don't seem to get handled. Trying to schedule or resolve even a basic issue has become an exercise in frustration. And when you finally do manage to communicate with someone, you can end up feeling like you're being blamed for problems created by their own system. What's particularly disturbing is that the dental students themselves are frustrated by this system. When the people working inside the organization are telling you they're frustrated with the same problems patients are experiencing, somebody in management needs to start paying attention. This isn't some minor inconvenience. This is a basic customer-service and administrative failure. After putting up with this for years, I have finally had enough. I have already found another provider for my wife, and I will be taking my own dental care elsewhere. After eight years as a patient, that should tell management just how badly this situation has deteriorated. The University of Michigan has an outstanding reputation, which makes this experience even more disappointing. The quality of the dental professionals is being overshadowed by an administrative system that appears completely incapable of serving its patients properly. Patients should not have to spend their time repeatedly calling, leaving messages, trying to figure out how to reach a real person, and then dealing with an attitude that makes them feel like they've done something wrong. We are patients--not problems to be managed. Someone in upper management needs to take responsibility for this. The phone system needs to work. Patients need to be able to reach people. Calls need to be returned. Scheduling needs to be handled competently. And when something goes wrong, patients should be treated with respect instead of being made to feel like criminals for trying to resolve the problem. Eight years of loyalty should mean something. Unfortunately, it apparently doesn't. I would strongly caution anyone considering this facility to understand what they may be getting into on the administrative side. The dentists and students may be excellent, but getting through the bureaucracy surrounding them has become unacceptable. University of Michigan Dental School: you can do better. Much better. Your patients--and your students--deserve better than this. One star, and only because zero stars isn't an option.

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    Ann Arbor Oral & Facial Surgery - Dr. Betts earned his Masters of Science degree in Oral and Maxillofacial Surgery from The University of Michigan.

    Ann Arbor Oral & Facial Surgery

    3.9(8 reviews)
    3.4 mi

    I would give a VERY SOLID 10 out of 5 stars (SIMPLY OUTSTANDING and deserves double the stars)…read more We found Dr. JEFFREY L. WASIELEWSKI after my wife had an incident with a tooth and we are very thankful that we did, we feel strongly he is a brilliant and amazing surgeon and an amazing human being. His skill sets are immense and comprehensive. By absolutely no stretch of the imagination, my wife had a major issue that we came in with, and right from the first consultation Dr. Wasilewski put us at ease with his personality and demeanor, all doctors would be truly fortunate if they possessed even a fraction of what Dr. Wasilewski possesses in terms of soft skills and true ability. On a small side note, I had a highly impacted wisdom tooth that really started bothering me and because we had met Dr. Wasilewski through my wife's case I scheduled an appointment for my wisdom tooth extraction even though my tooth was highly impacted Dr. Wasilewski did an exceptional job with it. Additionally, all the people working there are very kind and caring. They have a wonderful team. In closing, in our humble opinion, Dr. Wasilewski is outstanding, and we would very highly recommend him.

    My relationship with AA Oral & Facial Surgery began in 2015 when one of my molars began to feel…read moreextremely sensitive to cold, then to hot, and finally to any contact at all, resulting in lots of pain every day. After multiple visits to my dentist and endodontist to diagnose what would eventually be known as my *fractured* molar, I was referred to Dr. Wasielewski. He consulted with me, took images, extracted the problem tooth, installed a new implant, and I now have a much happier mouth. I found Dr. W and his staff to be quite personable, communicative, thorough, and professional, all with a smile. Every step in our process was taken mindfully, and with the patient's mental/physical well-being as the top priority. Long story short, Dr. W is exactly the person I want when I need any surgical procedure in my mouth, and I would absolutely recommend him to others.

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    Kaplan, Mitchell D, DDS, PC - periodontists - Updated October 2026

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