Had an incredible experience today in selling my car. Ott was very pleasant and reasonable in…read morepricing and in accepting the condition of my vehicle (as it was an older model). I cannot say enough good about the experience. No hassle, no headache. Thank you and keep up the good work!

While all appeared great while cutting the deal, as it turns out this place sold us a vehicle that…read morehad tires 10 years old and were worn to the point they had to be replaced ... since it was winter we had winter tires placed on the vehicle and it wasn't until we tried to get the original tires put back on that we found out it would be illegal for the place to place them back on the rims.

1 of the sales individual has bad attitude in the way they treat people would not recommend anyone…read moregoing there.

great place to build a trusting relationship! just bought…read moremy second car from Jeff here at west end auto. my family has purchased a few vehicles over the years and have had the best experience with getting a safe reliable vehicle. would recommend to anyone looking for a great place to get a new ride!

If / when you are in the market for a new car, whether it's brand new or second hand and new to…read moreyou, this is a good area to get a wide variety of choice to compare. Although, to be sure - pity the guy that's a car salesman! It's a tough business to be in. Still, there are various brands stuffed into this area: Honda; Toyota; and the conglomerate of Capital Dodge/Chrysler/Jeep; Hyundai; Volkswagen; Mazda; another conglomerate of Myers Buick/GMC/Corvettes; and so many more. This car park has easy access to the highway (417), and there's lots of shopping around here, so if car shopping makes you hungry (like, depressed so eat it off, or get a stiff drink), you'll have lots of choices. Or buy a big car with a huge trunk and go shopping at the Tanger Outlet mall, which is also very close by. Good luck with the choices. Take several test drives (we did!) and take your time to make the best choice for you.

Absolutely terrible service department. My 2018 Chevy Silverado was having an issue. I brought it…read morein to have it diagnosed and they quoted me $13,000 for a new transmission and new brakes. I changed the brakes myself and brought the truck to B&N transmission. They told me that the transmission is perfectly fine and told me that all I needed was a new set of spark plugs do to a missfireing problem in Cylinder 3. Do not get service here... go to a regular mechanic or a specialist. they will try to oversell.

We dealt with our salesman Jeff Lalonde who made our new car shopping experience amazing. Very…read moreknowledgeable and pressure free which is so refreshing to find in a car dealership. He was always available to answer questions and provided excellent customer service. Ali in financing was incredible and very knowledgeable making financing easier. Highly recommend this dealership! They make you feel like family, not just a sales transaction.

I called Kanata Ford and booked an oil change for the next day at 7:30am . I couldn't make it so I…read moreasked my wife to go. Although she didn't want to go on her day off, I told her she would be in and out as it was only an oil change. When she arrived the service advisor told her to sign the invoice for the work. Turns out they added in a tire rotation and a full point inspection $300. My Bronco is brand new and didn't need any of this. They pulled a fast one on her. I have never owned a Ford nor have I ever been to their garage. I had no idea how unethical and sleezy they are at Kanata Ford. I tried to call the GM 'Jeff' but he hides away from any conflict and won't return any calls. I reported this incident to Ford Canada. The service advisor "Antonio" called me the next day and offered me a free oil change on my next visit for the troubles but told me maybe I shouldn't send my wife in anymore if she can't understand the invoices. Near the end of the phone call he said "ok, I have added $100 credit on your account" I asked how much an oil change was and he said $140 + taxes. The math didn't add up but I didn't want to deal with this sleaze ball any longer. I left a negative Google review after the phone call. The next day the same service advisor "Antonio" called me and asked if I left a negative review on Google. I said "Of course, I did. You ripped us off and others should know. He said, "Well, kiss your $100 credit good bye and then hung up on me. I tried calling the GM of Kanata Ford and apparently he does this to everyone. He won't return calls and avoids all negative feedback on his staff. This place is a circus run by the clowns. I will never buy a Ford again and I will do my service at a local run shop.

They ripped me off by charging $5000 to repair AC in a 2016 Ford with 58,000 kilometres.read more

We had a very disappointing experience with this location. Specifically Dmytro Khonko…read more We were in the market to buy a used vehicle and in speaking with Dmytro he told us he had exactly what we needed. We told him we weren't interested in any extended warranties because previously in the past we had gotten burned with the People's choice warranty and we just weren't interested in going down that road again. He said he totally understood and wouldn't pressure us into taking anything that we didn't want. When the paperwork arrived, we noticed that there was an additional $300 charge for ECP. When I called him to inquire what this was about, he said it was an extended coverage that was mandatory and we didn't have an option to remove it. It covered us for tires for 12 months So I googled this and it clearly said that it was illegal to force anybody to take this ad on and that it was a common practice for high pressure sales tactics to add it on without the option of removing it which is illegal in the province of Ontario. So I emailed Dymtro to clarify and he responded that it was mandatory. I did not have an option to remove it and I had to proceed as the contract was laid out. At this point I know that he's lying to me which is extremely disappointing. So I contacted the general manager of Toyota who said in fact this is illegal and that this shouldn't have happened and that he would take it off but continue to give us the extended coverage which was nice, but obviously intended as placation. At this point there was a violation of our trust and it's very difficult to make a recommendation for a company that employs somebody who would outright lie and double down on the fact that he was being untruthful with add-ons and charges. If you've been charged for this ECP and were lied to that this was mandatory I strongly encourage you to speak up and let other consumers know. This lie was so brazen that it is abundantly clear it's not the first time. I'm adding the written proof. The sheer audacity makes me absolutely livid.

Tried to get a quote over the phone. Provided all info and framework to be able to present…read moresomething back to me. Was looking to buy 2 new vehicles. Ghosted by salesman. Never got a follow up. Never seemed motivated to work with me. Funny way to run a business 2 new vehicles ordered from a different dealer.

Bought a car from Joy and it was such an amazing experience she was so helpful. Everyone that I…read moretalked to at the dealership was so helpful and knowledgeable. I would definitely recommend going into see them to buy a new vehicle.

Although I am a Honda fan, through and through, we are shopping around and checking out a variety…read moreof cars right now, comparison shopping. I have to say that Hyundai is running a fabulous sale right now - and the financing really gets me! Hyundai is offering 36 months financing at 0% financing. They are really competing with Honda. If you are shopping around for a car, try these guys, and really compare the apples to the apples, to see who will give you the best deal.