Went In for a oil change. went from 104$ to 170 For an air filter... service it self was horrible…read more The supervisor wouldnt let the technician do his job, instead was yelling at him to "To do the laundry" never was greeted no courtesies were done. When calling to ask what why the price change and behaviour of employees I was talked over and interrupted when trying to explain my issue, never actually got to full explain my issue Before i was hung up on. sorry you're 1 star on Yelp, not google.

Went to Mr. Lube May 27 for a quick oil change as I was going on a road trip. Went in knowing full…read morewell they will try to upsell on anything and everything...I know to always politely decline the added services. First I must say that he tried to sell me a flush because my dirty oil was black, I politely declined and wanted to say my oil is black yes because it is dirty and that is why I am here getting it changed but I felt it was not necessary to bring that up to him. The attendant pulled out my air filter and said it was dirty and did I want him to change it. Now I figured I could buy an air filter from Lordco for around $20 but I figured how much can the mark-up be so why not I said no to all the other upsells...well guess what they charged me $60 for a air filter. So all said and done my oil change turned into just over $200. I am more pissed at myself for saying yes to anything they were selling including a full synthetic oil, when then saying come back after 3000km is synthetic not supposed to last longer...a lot longer. Regardless for their need for greed I will not support them ever again and I will have to learn to say no at future oil change businesses. Highly do not recommend or learn to say NO for all and any upsells.

Amazing service on our emergency flat tire repair. They fit us in and fixed the hole, swapped the…read morewheels, reinstalled the spare underneath the car all for 30 bucks. Great COVID-era protocols as well.

If I could give it a -10 star I would. Terrible and rude…read moreservice. We had a flat tire and then our spare tire also went flat We were towed there after calling them to confirm that they had a tire for us in stock. They immediately told us that they would not fit us in which we said ok but we needed confirmation that they had a tire as we would have to stay in a Hotel and both miss work the next day. After waiting over 3 hours in which the front service person (no name tag) only went once to find our tire, I then talked to the manager Andrew Fully explaining our situation his only response was : "We're too busy to look for your tire, come back tomorrow and we'll look then" :((

We were on a road trip to Alberta and as we were driving through Kamloops, we heard a loud weird…read morefan noise under the car. We saw that it looks like it was a partially detached splash guard. We suspect it may have been loose due to a recent oil change I had back home in Victoria. We went to a different automotive store first but we were turned away and so we went to Jiffy Lube. We explained our problem to mechanic Ryan and he quickly helped us and zip tied what needed to be secured. He was friendly and efficient. If I could give more than 5 stars I would! :) Thanks again!

Both times I have been to this location I have been satisfied with the quick and efficient service…read more Thank you!

I brought my 2019 Toyota C-HR in for engine oil service at 94,000 km. I was told a transmission…read moreservice was recommended by my car's manufacturer and that the shop used OEM-spec fluid (stated on their website). I later found out the fluid used did not meet Toyota's specifications, and Toyota confirmed this service was not required and my transmission was factory sealed. Additionally, they did not follow Toyota servicing protocol in the service manual, specifically in temperature monitoring which virtually inevitably results in the transmission being overfilled as the car runs and the fluid expands. 8 days after servicing, my transmission failed catastrophically on a busy highway going 120 kms/hr, and metal was found in the fluid. The manager states that they follow all manufacturer recommendations, but that is directly contradicted by information I have from Toyota itself. I've tried contacting the manager multiple times for resolution regarding these deceptive business practices and catastrophic damages, but have received no follow-up. I'm now pursuing the matter in small claims court. Disappointed by the lack of accountability.

Went to go wash twice and both times there was no soap on the manual wand wash.I told the shop…read moreabout it they didn't care and my car was still dirty.

We got a flat tire on 97C on the way home and were fortunately close to Merritt. We were able to…read moreget the car to Kal Tire and get help for our situation before they closed. Their service (and coffee machine) was top notch. They tried to patch but the damage was too severe. They did not have a replacement tire in that size available, so helped us with the spare and sent us on our way with no charge. They bailed us out and I didn't expect that at all. Through this positive experience, I made sure that the replacement tire set was purchased and installed at a Kal Tire closer to home after we got back. And the service at the Runnel Drive Coquitlam location is top notch as well!

Horrible Horrible Horrible experience…read more We got a flat tire on Monday night and bought the car in. They were close. So on Tuesday Morning 8am we came right away and was told that they don't have the tire for the Tesla car. The manager at Kal tire went outside and with his note pad he wrote down the tire serial or model number of the tire wheel. Went back inside and typed into the computer and said the tire will be shipped from Vancouver. It will take one to two days and he is not sure exactly when it will come in. Tire shipping from Vancouver to Merritt will take 1 or 2 days. OK! To drive from Merrit to Vancouver is really no more than 5 hours. We left the car at Kal tire. As well we specifically mentioned to him the tire must be a run flat like all the other tires. So on Wednesday we called and was told that it will arrive on Thursday morning. He told us to wait for his call. Thursday afternoon we called and was told that the tire that he ordered was the wrong one and luckily he caught it on time and the new tire is in freight. The manager told us that he is going to call to find out about the ETA of the tire right away. So we waited and waited another hour went by and so we called about the ETA. The manager said he has not called and will call right now. We waited and about 30 mins passed by and he finally called back. We were told that it will arrive sometime on Friday at 10am. The tire is being shipped by DHL. I can not stay one more day and left to Vancouver taking Greyhound and my friend will have to pick up the car himself. On Friday, he came to pick up the tire and found out that the manager made another mistake. The tire is not a run flat. It was not the tire that was ordered according to the invoiced. It fit on the car but he had to leave so he had no choice but to go with the wrong tire. We were very disappointed with Kal Tire and their service. I really believe the tire did come in on Thursday but the manager did not admit to his mistake that he ordered the wrong tire. He must have tried putting the tire on but it won't fit. He went and order the tire again making a second mistake for getting a tire that was not Run Flat. We had said many times that the tire must be run flat. WE WERE VERY DISAPPOINTED WITH THE SERVICE WE GOT FROM KAL TIRE. HORRIBLE HORRIBLE HORRIBLE. If we knew it will take 4 days and still end up with the wrong tire, we rather go take the greyhound bus back to Vancouver and come back after they really get it right (like on their 3rd try). KAL TIRE ARE DEFINITELY NOT TIRE EXPERTS FROM HOW THEY TRY TO GUESS THE TIRE ON THE TESLA CAR WHEN THE CAR WAS IN THEIR PARKING LOT THE WHOLE TIME.

I brought my car in for a check engine light and an oil change. There were issues with the…read moreparts...no fault of City Centre at all...my engine seized. Keith went above and beyond to make everything right for me. I would recommend them to anyone and will continue to take any of my vehicles here. Thank you all for your commitment to great customer service!!!

My car dealership said I needed to replace my CX3 front disc plates (6mm), pads and calipers at a…read morecost of over $800. I obtained a second opinion from City Center Auto Service. They said the front brakes were fine and they didn't need to be serviced. City Center saved me from spending + $ for an unnecessary brake job; they charged a very nominal fee for removing , replacing and checking all 4 wheels. Honest, efficient, friendly service. Recommended to me by my numerous neighbors. I highly recommend too.

Be Aware. Take pictures of your wheels before you allow work to be done…read more Reach Tire's ownership is not putting the customer first. I had a horrible experience with this business. I went to them to have a new set of wheels installed and the month old wheels on the vehicle removed. After the service both sets of wheels showed damage in the form of scratches around the perimiter of the wheels. The brand new wheels were also covered in sealant, grease and grime. It appeared there was little care and effort applied to the work. The manager and customer service representative were apologetic and very accomodating. This business is lucky to have Andy and Mal. After sending pictures to the manager, he committed to repairing the brand new set and possibly buying the month old set off of me - he communicated the owner wanted to see them himself. After viewing the month old rims, the owner formed the conclusion that they were "used", that the damage was pre-existing and that it was not caused by his employees. Strangely he then wrote, "the damage is extremely faint and minor". I wonder if he would feel the same if the wheels belonged to him and he had paid to have them removed. He formed this conclusion without seeing the rims before the work was performed. The abolutely insane part of this scenario is that the scratches are identical on both sets of rims. When pics of the damage are viewed side by side it is undeniable they were caused by the same tool/process/force. I am struggling to understand how he is willing to take responsibility for the identical damage done to one set, yet not the other. His words suggests he believes a certain level of damage is acceptable. Further, he insisted that the process of powder coating the new set was going to result in a better finish and he was happy to pay for that. In fact this never happened and they were instead simply spot repaired. Through this process I had to provide an alternate set of rims to be used while the others were sent away, and I spent 3 weeks waiting for the turn around (which was promised to be 1-2 weeks). During that time there was zero communication. Further, the owner never reached out to me to discuss the issue or see what my expectations were to make things right. Instead he had his manager text me his decision, and said I could call him if I wished. A good business operates by initiating tough conversations and reaching common ground through effective communication. This owner did neither of those things. Reach Tire's owner hid behind a claim of being a, "small business that stands behind what they do" without actually doing so. There is something wrong when a customer pays a business money, has their property damaged and is then made to feel they have done something wrong. As I said, take pictures before you allow this company to work on your vehicle. Shocking.

From the owner: Call today for an estimate 236-852-8473read more

Been goin to Moon Repairs for 10yrs, Fred is a honest guy and gets the job done at a fair price.read more

Use this mechanical shop all the time. Owner is fully qualified and what he doesn't know, his…read moreassistant (also fully qualified) does. Good rates, reasonable people, a solid base of return customers says it all.