If I am in the Okangan and need an oil change, this is a great place for service and price…read more Efficient, friendly and helpful. Always reasonable and will do most work within 10-15 minutes. You also can get a radiator flush here.

I have been a customer of yours since 1/23/2010 Inv. # 5051027. As a retired mechanic and service…read morestn. owner I even considered going to work for you. All my services have been great until 07/27/2021 when I had new lic. plates because mine were stole. We sat inside for almost 1 hr. because you computer Would not accept my new plates. Then today I got in line and was told it would be about 3/4 to 1hr. wait. I said I would come back later. I came back and got in line behind a truck. The Employee then and came and told me I had to change lanes as the other car was there before me. Then I was informed it would be another 1/2hr . At that point I had had enough and left. This is the WORST SERVICE I have ever had. Garry Rastall

Great service from Jadon and Jason! They were incredibly helpful and took the time to assist my…read moredaughter with her flat tire. Really appreciate their kindness and professionalism--great service as always!

Went In for a oil change. went from 104$ to 170 For an air filter... service it self was horrible…read more The supervisor wouldnt let the technician do his job, instead was yelling at him to "To do the laundry" never was greeted no courtesies were done. When calling to ask what why the price change and behaviour of employees I was talked over and interrupted when trying to explain my issue, never actually got to full explain my issue Before i was hung up on. sorry you're 1 star on Yelp, not google.

Went to Mr. Lube May 27 for a quick oil change as I was going on a road trip. Went in knowing full…read morewell they will try to upsell on anything and everything...I know to always politely decline the added services. First I must say that he tried to sell me a flush because my dirty oil was black, I politely declined and wanted to say my oil is black yes because it is dirty and that is why I am here getting it changed but I felt it was not necessary to bring that up to him. The attendant pulled out my air filter and said it was dirty and did I want him to change it. Now I figured I could buy an air filter from Lordco for around $20 but I figured how much can the mark-up be so why not I said no to all the other upsells...well guess what they charged me $60 for a air filter. So all said and done my oil change turned into just over $200. I am more pissed at myself for saying yes to anything they were selling including a full synthetic oil, when then saying come back after 3000km is synthetic not supposed to last longer...a lot longer. Regardless for their need for greed I will not support them ever again and I will have to learn to say no at future oil change businesses. Highly do not recommend or learn to say NO for all and any upsells.

WOW. The BEST oil change ever. Joe was super professional, efficient ... excellent service…read more My Toyota Camry drove away purring ... and a clean courtesy car wash. thank you Joe

Requested an oil change in Penticton today,Feb.7, 2026 & the employee…read morewas very courteous, jovial and quick with our oil change. He went above & beyond ! This worker should be given a raise for making the business stand out, Exceptional service! Brahim Penticton thank you!

I brought my 2019 Toyota C-HR in for engine oil service at 94,000 km. I was told a transmission…read moreservice was recommended by my car's manufacturer and that the shop used OEM-spec fluid (stated on their website). I later found out the fluid used did not meet Toyota's specifications, and Toyota confirmed this service was not required and my transmission was factory sealed. Additionally, they did not follow Toyota servicing protocol in the service manual, specifically in temperature monitoring which virtually inevitably results in the transmission being overfilled as the car runs and the fluid expands. 8 days after servicing, my transmission failed catastrophically on a busy highway going 120 kms/hr, and metal was found in the fluid. The manager states that they follow all manufacturer recommendations, but that is directly contradicted by information I have from Toyota itself. I've tried contacting the manager multiple times for resolution regarding these deceptive business practices and catastrophic damages, but have received no follow-up. I'm now pursuing the matter in small claims court. Disappointed by the lack of accountability.

Went to go wash twice and both times there was no soap on the manual wand wash.I told the shop…read moreabout it they didn't care and my car was still dirty.

We were on a road trip to Alberta and as we were driving through Kamloops, we heard a loud weird…read morefan noise under the car. We saw that it looks like it was a partially detached splash guard. We suspect it may have been loose due to a recent oil change I had back home in Victoria. We went to a different automotive store first but we were turned away and so we went to Jiffy Lube. We explained our problem to mechanic Ryan and he quickly helped us and zip tied what needed to be secured. He was friendly and efficient. If I could give more than 5 stars I would! :) Thanks again!

Both times I have been to this location I have been satisfied with the quick and efficient service…read more Thank you!

Be Aware. Take pictures of your wheels before you allow work to be done…read more Reach Tire's ownership is not putting the customer first. I had a horrible experience with this business. I went to them to have a new set of wheels installed and the month old wheels on the vehicle removed. After the service both sets of wheels showed damage in the form of scratches around the perimiter of the wheels. The brand new wheels were also covered in sealant, grease and grime. It appeared there was little care and effort applied to the work. The manager and customer service representative were apologetic and very accomodating. This business is lucky to have Andy and Mal. After sending pictures to the manager, he committed to repairing the brand new set and possibly buying the month old set off of me - he communicated the owner wanted to see them himself. After viewing the month old rims, the owner formed the conclusion that they were "used", that the damage was pre-existing and that it was not caused by his employees. Strangely he then wrote, "the damage is extremely faint and minor". I wonder if he would feel the same if the wheels belonged to him and he had paid to have them removed. He formed this conclusion without seeing the rims before the work was performed. The abolutely insane part of this scenario is that the scratches are identical on both sets of rims. When pics of the damage are viewed side by side it is undeniable they were caused by the same tool/process/force. I am struggling to understand how he is willing to take responsibility for the identical damage done to one set, yet not the other. His words suggests he believes a certain level of damage is acceptable. Further, he insisted that the process of powder coating the new set was going to result in a better finish and he was happy to pay for that. In fact this never happened and they were instead simply spot repaired. Through this process I had to provide an alternate set of rims to be used while the others were sent away, and I spent 3 weeks waiting for the turn around (which was promised to be 1-2 weeks). During that time there was zero communication. Further, the owner never reached out to me to discuss the issue or see what my expectations were to make things right. Instead he had his manager text me his decision, and said I could call him if I wished. A good business operates by initiating tough conversations and reaching common ground through effective communication. This owner did neither of those things. Reach Tire's owner hid behind a claim of being a, "small business that stands behind what they do" without actually doing so. There is something wrong when a customer pays a business money, has their property damaged and is then made to feel they have done something wrong. As I said, take pictures before you allow this company to work on your vehicle. Shocking.

From the owner: Call today for an estimate 236-852-8473read more

**** USE ANY OTHER TOWING COMPANY **** ***DO NOT LET THESE…read moreGUYS CHANGE YOUR TIRES*** This company was almost responsible for my wheel falling off which could have caused DEATH or serious injury to me and my friend. The Whole Story (if you have time to read, if not just trust me): Grab some popcorn for this one... I had my tire blow out on the highway and did not have the proper bit to take it off my car and put on the spare, It was already jacked up and ready to go. We called (un)reliable towing and got them to change it for us. My wheels are after market so they use a different style lug nut but I also had my spare set of stock lug nuts ready to go that fit my spare wheel perfectly, but he proceeded to put on the aftermarket ones which clearly didn't fit right and then put one stock nut on for good measure... He told us that we would get to Kelowna from Merritt (about an hour down the road) with no problem at all, he also almost tipped the jack over when the car was jacked up but that's another story... Well by the time we got to Kelowna the wheel was about to fall off, one of my lug bolts snapped off on the highway and the rest of the nuts were extremely loose , the wheel was crooked and all the bolts were bent. If we had not stopped because of the noise and drove one block more, the tire would have fallen off and caused severe damage to my car. If it fell off on the highway well... I probably wouldn't be here to write this. I called them back once I got back home and asked if they could return my money, and this is what the Manager of the company said to me... And I Quote: ** "Well our workers are not red seal technicians, so they are not trained to torque lug nuts properly" ** Yes.. He really said that... He also said that based on the pictures (taken in the dark) that his technician did nothing wrong and that It was only done to get me to the next town (which was Kelowna). He also said he will not refund my money, and he did not even seem to care that this could have caused a serious accident. They were too cheap to refund a mere 119 dollar bill, I honestly didn't even care about the money, I just wanted them to take some responsibility for what happened. Awful company do not do business with them, they deserve to be shut down completely. I blame the manager for not training his guys properly and making excuses because they're desperate for the money. I was lucky enough to get everything repaired at "OK Tire" in Kelowna (the Springfield location) they pulled a miracle and sourced everything for my Japanese import, and fixed it within a couple hours, they also torqued all my lug nuts PROPERLY on all wheels and I made it home safe. Check them out they're awesome. Shout out to my boy Alex !

My friend and I were travelling back from Merritt on Hwy 8 when our car died on the side of the…read moreroad. We had no cell signal. By luck, a nice man stopped and gave me a ride to make a phone call. I called Tom's Towing. I specifically said we were 2 women stuck in the middle of no where, with no cell phone, and absolutely needed a tow truck. We waited 2 hours. No tow truck. We had to get another ride to a cell signal area. The guy at Tom's had not even sent a truck, because he could get through BCAA. He left us stranded on the side of the road over a technicality. After giving him my visa, he sent a truck, which never came. We had to get another ride to a signal area to call Mario's Towing, who came within 30 minutes. Tom's Towing knowingly put 2 women in a risky and dangerous situation. DO NOT RELY ON THEM EVER.