Excellent reception service, mechanical-genius, friendly, professional staff who go the extra mile…read more(magnified). The honesty and respect for all customers is well known. Our community is so fortunate to have awesome people looking after us and our transportation. Super reliable and so knowledgeable. Would highly recommend DCS. Evident that there is no greed at this business...totally fair and reasonable costs.

Our check engine light came on while traveling through Merritt. We stopped at DCS Auto to run a…read morediagnostic on our engine. They were so awesome! They ran the codes, explained the problem, helped us to understand the options and gave us advice so we could make an informed decision. As a woman who owns a car but doesn't have a lot of mechanical knowledge, I felt we were treated with courtesy, tremendous respect, and received the help that we needed. Thank you so much DSC Auto! 5 Star Service!

We were driving from Vancouver to Cranbrook when our vehicle dropped its engine just outside of…read morePrinceton. This was during the summer with active forest fires in the area and smoke covering the skies. My vehicle was Kia Sorento and there were 2 youths also in the vehicle when it broke down. I called the Kia 24 Hr Roadside Assistance number and was advised they would have to tow the vehicle to the closest Kia dealership in Penticton. And then I was advised that given the forest fires, there were no accommodations available in Penticton nor any vehicle rentals. They also advised that the tow company could only take one passenger. There were no transportation options available in Princeton. This was not a pleasant situation to find oneself in. I requested the tow company call me prior to being dispatched so I could discuss our circumstances. Stephanie from Reliable Towing called me and I advised her of the situation. She attended where we had pulled over and we discussed options. She acknowledged that towing to Penticton would not be a feasible option with no accommodations available and no way to depart the area, we would be stuck on the side of the road. She had brought a large enought truck to transport the three of us and our vehicle back to Vancouver which was the only real option. The added costs were mine to bear. Stephanie was very professional and accommodating and dropped the three of us at our home enroute to the Vancouver Kia dealership. I can not thank Stephanie and Reliable Towing enought for what they did for us. The final tow bill I was out of pocket was $981 but feel it was worth it to be home, safe and sound. The engine was under warranty and replaced at no cost the following week.

My partner and I got a flat on the side of the Coquihalla about 25 minutes outside of Merritt. We…read morecalled Reliable Towing and they assured us that they would be to us within the hour and in good hands. About 50 minutes later we got a text that they were on their way. Great! We waited patiently as we understand that the roads aren't in great condition and safety comes first. After about another hour we assumed the best and that maybe they were sending a truck from Kamloops instead. So we waited another hour before finally calling again to which they informed us that they "transferred our call to Mario's". We called Mario's, to which they responded that they hadn't heard anything from Reliable Towing. At this point I've licked every chip bag in the vehicle clean and every semi-truck driver In western Canada has seen me pee on the side of the highway. We called Reliable Towing back and the deflecting, game playing run around dispatch INSISTED that her driver had seen a Mario's truck helping us out- however we were three hours into this fiasco and hadn't seen a single person to help us. We did not receive a SINGLE apology and as they were trying to send us another driver it was quite clear that they had no sense of urgency even though it was by their error that we had been stuck on the side of one of the most dangerous highways in Canada in winter conditions for hours on end. 0/10 I do not recommend anyone trusting this company with the safety of them, their friends or family, they have a very obvious disregard to public safety and cause public endangerment.

Well Mario's towing your amazing. You went above and beyond for my girl words can never describe…read morehow amazing and how happy she is a deep thank you

Really frustrating experience with Mariow Towing in Merritt…read more There was very little communication the whole time our truck was being towed. We weren't kept in the loop on what was happening, and it took way too long to even receive the invoice despite us following up multiple times. When the invoice finally came through, it included large parking fees that were never mentioned or approved beforehand. That was especially frustrating because we were actively trying to arrange to move the truck, but since we're not local, we relied on clear communication--which just didn't happen. On top of that, we were originally told the cost would be around $200-$300, but ended up being charged $500 just to move the truck about 8 minutes to a nearby gas station, again without any notice or approval. We only found out after receiving the invoice. Overall, the lack of communication and surprise charges made this a really negative experience. At the very least, customers should be informed and given an estimate before any additional costs are added.

Very professional and quick. Service was placed on the highway 97a and they came within 30 mins…read morewith a flatbed. They sure know the place well. The guy was also very friend and gave us a ride to the closest Inn where we stayed the night.

These guys were efficient and helpful in gettinf us back.on the road. They squeezed.us in…read morelast.minute and worked after hours.with a smile.on their faces.to get our truck running again.

They replaced the door on my car. They did a great job and the price was very reasonable.read more

I've filled up here a few times for gas. There is alot of…read morecompetition around this area which is a popular place to fuel up if you are travelling past Merrit. Decent fuel prices, cheaper than Vancouver (mostly). Washroom was a bit difficult to use.....

biggest and best one in town, though not much mind you ;)…read more 3 aisles of pumps, quite the busy corner. and the food store's quite large...the usual 7 Eleven goodies. gas much cheaper than back home, $1.40 versus $1.55