Very impressed with professionalism of Katie the dispatcher in Merritt, and Jonathan the driver…read more Katie knew exactly what pull-out we stopped the car after our tranny blew, whereas other companies couldn't find our cell phone location, talked in a calm professional manner, and provided clear instructions and pricing. Did her best keeping us up-to-date on location of tow truck. Jonathan the driver was calm and friendly, and towed our car from 40 km west of Lytton to a tranny shop in Chilliwack. Excellent communications and fair pricing.

Really frustrating experience with Mariow Towing in Merritt…read more There was very little communication the whole time our truck was being towed. We weren't kept in the loop on what was happening, and it took way too long to even receive the invoice despite us following up multiple times. When the invoice finally came through, it included large parking fees that were never mentioned or approved beforehand. That was especially frustrating because we were actively trying to arrange to move the truck, but since we're not local, we relied on clear communication--which just didn't happen. On top of that, we were originally told the cost would be around $200-$300, but ended up being charged $500 just to move the truck about 8 minutes to a nearby gas station, again without any notice or approval. We only found out after receiving the invoice. Overall, the lack of communication and surprise charges made this a really negative experience. At the very least, customers should be informed and given an estimate before any additional costs are added.

We got a flat tire on 97C on the way home and were fortunately close to Merritt. We were able to…read moreget the car to Kal Tire and get help for our situation before they closed. Their service (and coffee machine) was top notch. They tried to patch but the damage was too severe. They did not have a replacement tire in that size available, so helped us with the spare and sent us on our way with no charge. They bailed us out and I didn't expect that at all. Through this positive experience, I made sure that the replacement tire set was purchased and installed at a Kal Tire closer to home after we got back. And the service at the Runnel Drive Coquitlam location is top notch as well!

Horrible Horrible Horrible experience…read more We got a flat tire on Monday night and bought the car in. They were close. So on Tuesday Morning 8am we came right away and was told that they don't have the tire for the Tesla car. The manager at Kal tire went outside and with his note pad he wrote down the tire serial or model number of the tire wheel. Went back inside and typed into the computer and said the tire will be shipped from Vancouver. It will take one to two days and he is not sure exactly when it will come in. Tire shipping from Vancouver to Merritt will take 1 or 2 days. OK! To drive from Merrit to Vancouver is really no more than 5 hours. We left the car at Kal tire. As well we specifically mentioned to him the tire must be a run flat like all the other tires. So on Wednesday we called and was told that it will arrive on Thursday morning. He told us to wait for his call. Thursday afternoon we called and was told that the tire that he ordered was the wrong one and luckily he caught it on time and the new tire is in freight. The manager told us that he is going to call to find out about the ETA of the tire right away. So we waited and waited another hour went by and so we called about the ETA. The manager said he has not called and will call right now. We waited and about 30 mins passed by and he finally called back. We were told that it will arrive sometime on Friday at 10am. The tire is being shipped by DHL. I can not stay one more day and left to Vancouver taking Greyhound and my friend will have to pick up the car himself. On Friday, he came to pick up the tire and found out that the manager made another mistake. The tire is not a run flat. It was not the tire that was ordered according to the invoiced. It fit on the car but he had to leave so he had no choice but to go with the wrong tire. We were very disappointed with Kal Tire and their service. I really believe the tire did come in on Thursday but the manager did not admit to his mistake that he ordered the wrong tire. He must have tried putting the tire on but it won't fit. He went and order the tire again making a second mistake for getting a tire that was not Run Flat. We had said many times that the tire must be run flat. WE WERE VERY DISAPPOINTED WITH THE SERVICE WE GOT FROM KAL TIRE. HORRIBLE HORRIBLE HORRIBLE. If we knew it will take 4 days and still end up with the wrong tire, we rather go take the greyhound bus back to Vancouver and come back after they really get it right (like on their 3rd try). KAL TIRE ARE DEFINITELY NOT TIRE EXPERTS FROM HOW THEY TRY TO GUESS THE TIRE ON THE TESLA CAR WHEN THE CAR WAS IN THEIR PARKING LOT THE WHOLE TIME.

They replaced the door on my car. They did a great job and the price was very reasonable.read more

Excellent reception service, mechanical-genius, friendly, professional staff who go the extra mile…read more(magnified). The honesty and respect for all customers is well known. Our community is so fortunate to have awesome people looking after us and our transportation. Super reliable and so knowledgeable. Would highly recommend DCS. Evident that there is no greed at this business...totally fair and reasonable costs.

Our check engine light came on while traveling through Merritt. We stopped at DCS Auto to run a…read morediagnostic on our engine. They were so awesome! They ran the codes, explained the problem, helped us to understand the options and gave us advice so we could make an informed decision. As a woman who owns a car but doesn't have a lot of mechanical knowledge, I felt we were treated with courtesy, tremendous respect, and received the help that we needed. Thank you so much DSC Auto! 5 Star Service!

These guys were efficient and helpful in gettinf us back.on the road. They squeezed.us in…read morelast.minute and worked after hours.with a smile.on their faces.to get our truck running again.

We were driving from Vancouver to Cranbrook when our vehicle dropped its engine just outside of…read morePrinceton. This was during the summer with active forest fires in the area and smoke covering the skies. My vehicle was Kia Sorento and there were 2 youths also in the vehicle when it broke down. I called the Kia 24 Hr Roadside Assistance number and was advised they would have to tow the vehicle to the closest Kia dealership in Penticton. And then I was advised that given the forest fires, there were no accommodations available in Penticton nor any vehicle rentals. They also advised that the tow company could only take one passenger. There were no transportation options available in Princeton. This was not a pleasant situation to find oneself in. I requested the tow company call me prior to being dispatched so I could discuss our circumstances. Stephanie from Reliable Towing called me and I advised her of the situation. She attended where we had pulled over and we discussed options. She acknowledged that towing to Penticton would not be a feasible option with no accommodations available and no way to depart the area, we would be stuck on the side of the road. She had brought a large enought truck to transport the three of us and our vehicle back to Vancouver which was the only real option. The added costs were mine to bear. Stephanie was very professional and accommodating and dropped the three of us at our home enroute to the Vancouver Kia dealership. I can not thank Stephanie and Reliable Towing enought for what they did for us. The final tow bill I was out of pocket was $981 but feel it was worth it to be home, safe and sound. The engine was under warranty and replaced at no cost the following week.

My partner and I got a flat on the side of the Coquihalla about 25 minutes outside of Merritt. We…read morecalled Reliable Towing and they assured us that they would be to us within the hour and in good hands. About 50 minutes later we got a text that they were on their way. Great! We waited patiently as we understand that the roads aren't in great condition and safety comes first. After about another hour we assumed the best and that maybe they were sending a truck from Kamloops instead. So we waited another hour before finally calling again to which they informed us that they "transferred our call to Mario's". We called Mario's, to which they responded that they hadn't heard anything from Reliable Towing. At this point I've licked every chip bag in the vehicle clean and every semi-truck driver In western Canada has seen me pee on the side of the highway. We called Reliable Towing back and the deflecting, game playing run around dispatch INSISTED that her driver had seen a Mario's truck helping us out- however we were three hours into this fiasco and hadn't seen a single person to help us. We did not receive a SINGLE apology and as they were trying to send us another driver it was quite clear that they had no sense of urgency even though it was by their error that we had been stuck on the side of one of the most dangerous highways in Canada in winter conditions for hours on end. 0/10 I do not recommend anyone trusting this company with the safety of them, their friends or family, they have a very obvious disregard to public safety and cause public endangerment.

Exceptional, after my vehicle being hauled in from breaking down 30 minutes out of Merritt, it was…read morerecommended to bring my vehicle to this shop. Though my repair was very extensive, he was honest and provided my options to consider. I resulted in bringing my vehicle back to the main city and he allowed me to store my car till I arranged the tow back. It's difficult to find individuals as sincere and legit I this type of industry. Great man and great mechanics!

It's so hard to find a good and honest mechanic these days, but this place is both. After taking…read moreour vehicle to another mechanic in Merritt (who couldn't find the problem) we brought it over to the crew here. They found out what was wrong with it right away, and fixed it quickly (and inexpensively!) I would never think about taking a vehicle to get fixed anywhere else in Merritt... They're so knowledgeable and friendly. Thanks Misty and Adam for the amazing service!