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    1 year ago

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    McDonald's

    McDonald's

    (9 reviews)

    On Saturday, Sept 21, 2025, between 11:00-11:30 p.m., I visited the McDonald's on Memorial Ave in…read moreOrillia and had an extremely poor experience. I waited at the drive-thru speaker for over 2 minutes with no response, even after saying "Hello." Since no one answered, I pulled forward to the pickup window (the first was closed). An employee opened the window, listened to my question about wraps, and began entering my order (wrap + Happy Meal). At that point, the Manager came over, said "We do NOT take orders at this window," and shut the window on me while I was speaking. I politely explained that no one responded at the speaker, and even offered to circle back through the line if she would process my order so I would not delay others. She continued to argue, rolled her eyes, slammed the window again, denied my order had been taken (it had), and then told me she would call the police. I remained calm, never raised my voice, and simply wanted to pay. Meanwhile, cars behind me grew frustrated and left without ordering. I sat at the window with my card in hand for nearly 15 minutes, watching prepared orders sit and get cold. This experience left me feeling disrespected and unheard. The Manager's behavior was unprofessional, dismissive, and escalated a situation that could have been handled easily. As someone who works in retail, I know customer concerns can be resolved quickly with courtesy, not hostility. I am requesting follow-up, compensation for the lost time and poor service, and that this Manager be spoken to regarding her conduct, as it does not reflect McDonald's values. Thank you for your attention.

    Has only went through here by drive-through and the drive-through lines are always so long it takes…read morereally long to get your food sometimes it isn't even that good and sometimes they order it wrong but sometimes you can get pretty good food at this place and food is fine overall I got to go in here one day

    Kajun - seafood - Updated May 2026

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