The care and expertise of every person there. As with all ER situations it takes time but most of…read moreall is the knowledge that is part of this facility. They make you feel calm about what's going on with you.

I recently transferred my prenatal care from Sutter Health to Kaiser Permanente, and unfortunately,…read moremy experience with Dr. Maliha Ali, DO, and the Labor & Delivery OB team has been extremely disappointing. Communication has been one of the biggest issues. The team has been very unresponsive, often taking more than two weeks to reply to messages sent through the Kaiser portal. During pregnancy, timely communication is critical, and waiting weeks for answers to important questions creates unnecessary stress and anxiety. Before transferring, I read many negative reviews about this hospital and hoped my experience would be different. Sadly, I can now understand and agree with many of the concerns other patients have shared. The lack of responsiveness and difficulty obtaining needed information in a timely manner has left me feeling unsupported during an important time in my life. Coming from Sutter Health, where communication and patient care were much more efficient, the difference has been significant and disappointing. Unfortunately, I am unable to transfer back to Sutter until after I give birth, which makes this situation even more frustrating. I hope Kaiser takes patient concerns seriously and works to improve communication, responsiveness, and overall support for expectant mothers.

Between September 30, 2025 and November 22, 2025 I spent a total of 23 days in hospital with three…read moredifferent admissions. My first admission was for a surgical procedure, my second was for a saddle pulmonary embolism and my third was for an UTI. I have had a number of procedures through the years at numerous hospitals, and I have to say that Sutter Memorial Modesto was one of the better experiences I've had with any of them. The staff was extremely professional and very compassionate. My time was spent divided between stays in the surgical unit 5th floor North Tower, ICU and telemetry. My surgeon was awesome (Dr. Corin). All of the hospitalists that I encountered were very professional and compassionate and the nursing staff was very competent and caring. Both the physical therapy personnel and the respiratory therapy personnel were very kind and patient with me during my recovery from the pulmonary embolism and pneumonia. The only thing that kept me from giving Sutter Memorial Modesto, a five star rating is the food. Maybe I was just there too long, but I realized quickly that the rotation of offerings to the patients was very limited as I began seeing the same dishes again and again and many of them were not very good. But it just made me want to get well quicker and go home, so maybe that is part of your plan! Thank you all for being a part in saving my life! Richard Williams

I was recently admitted to Sutter Memorial after an ER visit for a broken leg. Surgery was required…read moreto properly set the bone. I want to begin by saying that the medical teams who treated my injury were exceptional--ER staff, the surgeon, anesthesiologist, surgical team, and floor nurses all provided excellent care and bedside manner. Unfortunately, the case management and administrative follow‑up were the opposite: disorganized, dismissive, and lacking compassion. After the case manager's third visit, I requested reassignment because of repeated issues. During her first visit--less than a day after surgery and my first PT session--she abruptly announced she was ordering equipment. I had already discussed choosing a wheelchair with PT (insurance covers only one item), but when I tried to explain this, she cut me off and repeated, "Insurance will only cover one." When I attempted to tell her about the steps at my home and the need for a ramp, she again interrupted and said, "Insurance won't cover that, you're on your own," offering no resources or guidance. Later, while I was on the phone trying to locate a ramp myself, she stood in my room sighing and rolling her eyes. She then told me I had been discharged--even though my nurse had just started an IV for low vitamin levels, I still had two doses left, the equipment she ordered hadn't arrived, and I still had no safe way to enter my home. When she asked if I had walked yet, I reminded her I was non‑weight‑bearing for at least two months. She then asked if I had Medicare, which I do not--another sign she hadn't reviewed my chart. I told her directly that her approach felt rude, rushed, and unsafe, and asked for a different case manager. Hours later, I learned the pharmacy couldn't fill my medication because it required prior authorization. When I called the operator asking for a patient advocate, I was transferred to a non‑working extension. After calling back and explaining the urgency, I was sent to the second case manager. She cut me off immediately, said she had "just received the information," and submitted the authorization but refused to follow up to ensure it went through. When I mentioned that home health also lacked prior authorization, she admitted it hadn't been done yet. She did not address my concerns about the first case manager and abruptly ended the call. In the days since, I have repeatedly tried to reach a patient advocate. Neither the hospital operator nor the main Sutter line could provide a working number. When the operator attempted to transfer me to her manager, the call went to voicemail and disconnected mid‑message. The medical teams make Sutter look excellent, but case management and administrative systems make patients feel abandoned. These failures matter--especially when patients are in pain, scared, and relying on the hospital to ensure safe discharge planning. When healthcare systems make it this difficult to advocate for ourselves, it discourages people from seeking care at all. Sutter needs to do better. Kaiser, in my experience, is far ahead in efficiency and patient support. As one example, I was told it would take five months to see an endocrinologist for a serious genetic condition--whereas with Kaiser, specialist appointments took only a few days.

I have the BEST primary care doctor! Dr. Mitchell and her staff (Vikki and Meghan) are awesome!…read moreThey really care about me as their patient. I feel truly respected and cared for. Kaiser at 3800 Dale Road has a new system of registration/ checking in on the first floor. It was new to me today. It seemed relatively easy. However, I noticed a few people slip through the cracks on this new way. I tried to help at least one patient, so he wasn't lost. I have had other Kaiser doctors and situations in the past that were frustrating. However, I am very happy with my primary care team now!

I have switched doctors and the difference is night and day. I suppose it's a matter of finding the…read moreright doctor which is unfortunate, all doctors should be caring, thoughtful, and intentional about the care they provide their patients.

I have been going to this clinic for years; and they have always been nice. They have little snacks…read moreand water. They also give little free supplies.

The Quality of care is Excellant. The nurses and Dr are friendly, making me feel comfortable. I…read morelook forward to my yearly comprehensive medical review. Thank you ladies.

Super grateful for Dr. Dharmar. She took our urgent concerns for my daughter very seriously and…read morebumped her up in the schedule to see her right away , two days in a row at two different Kaiser locations (this being one of them, and her primary office.) My daughter's condition was escalating quickly and the medications provided by the other doctor were not effective. Lucky for us, Dr. Dharmar was on call over the weekend in Manteca and seen my daughters case until we were on track in the right direction. She took it seriously, was prompt to address the issue, respond to questions and had very good bedside manner.

The check in lady at the front lobby is rude af. I came here for an appointment and what I got when…read moreI got there to register was some smart ass attitude. I didn't catch her name as the name tag was not visible but she sits at the far left of the registration desk.

I've seen an FNP, Elizabeth, for four years. I like her. She listens and makes treatment plans…read morewith me, not for me. She's the first to try to understand and treat my frequent headaches. The office has gotten better recently. At first, it took up to an hour on hold to leave a message. Calls are returned by a nurse. One particular nurse has been consistently rude, condescending and not helpful. I hung up on her once after telling her she wasn't helpful. She called back and still wouldn't help. I asked to speak with Elizabeth directly. She called and took care of my refill request. The hold times have been much better lately. I heard one staff talking to another recently, talking about "You know how our patients are!" I was offended, maybe because I'm not the typical Medí-cal patient, but didn't say anything. Most staff are friendly. It would really help if there was a way to communicate electronically between appointments to ask questions and provide updates. I see mostly negative reviews of this clinic and my FNP. I'm basically satisfied with my care. Wasn't sure at first about Elizabeth, but I've come to appreciate her.

I shouldn't have to wait over an hour and 25 minutes for my appointment…read more I arrived at 10:49 for a 10:45 appt. It is now 12:10 and I have yet to be seen. I'm not feeling well, I have a horrible sinus infection. Hard to breathe. Just want to be seen and go back to bed

Claudia was incredibly kind and helpful, truly embodying a spirit of generosity. She patiently…read moreexplained the financial breakdown of the payments to me at the front desk young receptionist ensuring everything was clear. While I often struggle to remember names, I won't forget the warmth of that those two ladies She not only allowed me to charge my phone but also offered me some candy, which felt like a small but meaningful gesture in my time of emotional turmoil. Since my mother passed away in December, I've been navigating a sea of emotions, and the compassion I found here truly made a difference. The instructor was equally delightful and injected humor into the atmosphere. Though I'm again at a loss for names, her cheerful demeanor and ability to connect with everyone made the experience enjoyable. She dedicated time to help each person, making sure that if anyone was confused about a question, they would have the guidance they needed. Her storytelling sprinkled throughout the lessons added a personal touch, making the entire experience not just educational but also engaging. Overall, it was a wonderfully positive experience. I am eager to complete my course and look forward to returning in the future, perhaps just to say hello and share a smile.ps you can do in person or zoom for classes

I have nothing but good things to say about this safety center. Any time I need to change a class I…read morecall and am helped quickly. I've had classes with Bob, Maurice, and Kim and they're all great and keep it interesting which makes the class go by quickly. Hopefully I never have to go back here but if I had to choose a safety center in the future it would be this one.

One of the most important decisions you make is selecting a doctor. If you have medical insurance,…read moreyou are fortunate enough to have a number of physicians to choose from. Unfortunately, it may not be an easy decision. Some people are lucky and find a physician by recommendation from a friend, family member or coworker. Others luck out when they simply select a physician from a list of names. I fall into the second category. My previous physician retired so I needed to find a new general practitioner. I selected Dr. Lam as he had actually worked at the same office as my physician. Dr. Lam has changed practice locations several times and is now located at GMMSA in Modesto. He is a very caring and compassionate doctor. I never feel rushed during my check ups or visits. Dr. Lam takes the time to listen to concerns and answers questions without making a patient feel hurried. I appreciate his thoroughness and knowledge. I feel confident knowing that my health and well-being are being looked after and taken with good care.

Update My Mom has now passed away due to heart and we can…read morethank this office for refusing her care. This is not over.

From my pre-op appointment to the day of surgery, every single staff member I interacted with at…read moreDoctor's Hospital was exceptional. Everyone was kind, informative, patient, and genuinely caring. I had never been to this hospital so I wasn't sure what to expect but they took the time to answer my questions, explained everything clearly, and made me feel very comfortable every step of the way. Having surgery is stressful, but the entire team made the experience as smooth and positive as possible. I am so grateful for the excellent care I received and truly appreciate the compassion and professionalism shown by everyone involved. Wonderful hospital and an outstanding staff. Thank you for taking such great care of me!

Doctors Medical Center has an incredible staff, especially in the labor and delivery and surgery…read moredepartments. They truly go above and beyond to care for their patients. A special shoutout to all the nurses for being so compassionate, supportive, and honest throughout the experience.

Do not bring your child to this place if Dr.Love is here and his nurse. No sympathy and I didn't…read moreknow they can decline to see you. I guess it helps the nurse checks you in and makes the assessment, she's also the one that will determine what happens next like she did with my son's care. Of course the doctor is going to agree with the nurse because he's only listening to her side. As a doctor and nurse you would think they have sympathy, feelings and care but they don't. As a Sutter patient for 15 years and coming from Sacramento, we will let all our family and friends know not to ever come here again. I wish I knew the nurses name as well but my next call will be patient advocate.

Short wait time. Great Staff interaction. Doctor was very thorough and cared about my issues.read more